ASAP PACE Prep Course

ASAP PACE Prep
Course.
Relies on reason and logic to find the one best answer to a question


Focuses on producing a broad variety of ideas


1. Casual
2. Critical
3. Crucial
1. Convergen
t thinking Opposing opinions, high stakes, strong emotions

2. Divergent
think- ing
Sender > Message > Receiver
3. Levels of
Com-
munication 1. Word Choice


4. Crucial
Commu-
nication
Compo- nents

5. Communicati
on Cycle

6. Main 3
Compo-
nents of Commu- 2. Tone of Voice
nication (% of meaning)

7. Word Choice 8. Tone of Voice (% of meaning)
1/
55

, ASAP PACE Prep
Course.
9. Body 3. Body Language
Language (%
of meaning) 10%


35%


55%

10. Tone of Voice Ele- Pitch, Pace, Volume, Inflection, Emphasis
ments

11. Eye Contact, Facial Expression, Positioning, Gestures




2/
55

, ASAP PACE Prep
Course.
Body Language
Elements

12. Context Place, People, Purpose
Ele- ments

13. Non-Verbal Don't interrupt, remove distractions, nod, mirror the communicator, take notes
Lis- tening
Skills
Probe, clarify, paraphrase, reflect, encourage
14. Verbal
Listening
Skills 1. The Director
2. The Socializer
15. 4 3. The Thinker
Communica- 4. The Relator
tion Styles

16. Elements of Emo- Personal Competence, Social Competence
tional Intelli- gence
(EQ)

17. Personal (EQ)
Compe- tence
(EQ) Ele- 20. Self-Manage- ment (EQ)
ments

18. Social
Compe-
tence (EQ)
Ele- ments

19. Self-
Awareness
3/
55

, ASAP PACE Prep
Course.
Self-Awareness, Self-
Management




Social Awareness, Relationship
Management




Understand your own
emotions


Managing your own emotions
and behaviors




4/
55