NECI 911 Public Safety Telecommunicator
Verified Multiple Choice and Conceptual
Actual Emended Questions With Reviewed
100% Correct Detailed Answers
Guaranteed Pass!!Current Update
1. What does the acronym TDD stand for? - ANSWER Telecommunications
Device for the Deaf
2. When communicating with a caller suffering from hallucinations or
delusions, the ETC should challenge the caller's false assertions and beliefs.
- ANSWER False
3. In recent years, the total number of emergency calls has increased
dramatically due to: - ANSWER Wireless technology
4. If a responder or field unit needs additional resources at the scene, who
would typically be responsible for locating, notifying, and coordinating
those additional resources? - ANSWER The Emergency
Telecommunicator
5. ABANDONED CALL - ANSWER A call placed to 9-1-1 in which the caller
disconnects before the call can be answered by the PSAP.
,6. ACD - ANSWER Automatic Call Distributor. Equipment that distributes
incoming calls to the available PSAP or PSDP personnel in the order the calls
are received or holds the call until a call taker becomes available. The calls
are routed to the least busy call taker.
7. ACTION AGENCY - ANSWER The public safety agency has a legal or
consensual obligation to respond to a call for help.
8. ALI - ANSWER Automatic Location Identification. The automatic display
at the PSAP or PSDP of the caller's telephone number, address for the
telephone, and supplementary information.
9. ALS - ANSWER Advanced Life Support. Service provided by special
teams, which may be composed of Paramedics, Nurses, Doctors, and EMTs.
These teams respond to the most serious, life-threatening medical
emergencies and can administer medication, defibrillation, and airway
management.
10.ALTERNATE ROUTING - ANSWER The capability of automatically
rerouting 9-1-1 calls to designated alternate locations if all 9-1-1 trunks are
busy or out of service. This capability may be activated upon request when
9-1-1 equipment fails, or the PSAP itself is disabled.
11.ANI - ANSWER Automatic Number Identification. The automatic display
at the PSAP or PSDP of the caller's telephone number.
, 12.ANSWERING POSITION - ANSWER An appropriately equipped location
within a PSAP that is used to receive incoming 9-1-1 calls.
13.AVERAGE BUSIEST HOUR - ANSWER The one hour during the week
statistically shown over time to be the hour in which the most emergency
telephone calls are received.
14.BASIC 9-1-1 - ANSWER An emergency telephone number system using
the digits "9-1-1" for access and routing all such calls from a central office to
a single 9-1-1 answering point. No ANI or ALI features are available with this
service.
15.BLIND TRANSFER - ANSWER A procedure in which the call taker fails to
advise the caller of the transfer and/or fails to remain on the line to ensure
an appropriate transfer has been completed. This procedure is statutorily
prohibited on 9-1-1 calls in many states.
16.BLS - ANSWER Basic Life Support. Service provided by EMTs that
includes such care as CPR, Extrication, and wound care.
17.BUSY HOUR CALLS - ANSWER The number of calls anticipated during
each Public Safety Answering Point's busiest period.
18.CAD - ANSWER Computer Aided Dispatch. A computer-based system
designed to increase the efficiency and accuracy of Public Safety call
handling and dispatching. This aid may range from a simple display of
pertinent information on a screen, up to the actual selection, and
Verified Multiple Choice and Conceptual
Actual Emended Questions With Reviewed
100% Correct Detailed Answers
Guaranteed Pass!!Current Update
1. What does the acronym TDD stand for? - ANSWER Telecommunications
Device for the Deaf
2. When communicating with a caller suffering from hallucinations or
delusions, the ETC should challenge the caller's false assertions and beliefs.
- ANSWER False
3. In recent years, the total number of emergency calls has increased
dramatically due to: - ANSWER Wireless technology
4. If a responder or field unit needs additional resources at the scene, who
would typically be responsible for locating, notifying, and coordinating
those additional resources? - ANSWER The Emergency
Telecommunicator
5. ABANDONED CALL - ANSWER A call placed to 9-1-1 in which the caller
disconnects before the call can be answered by the PSAP.
,6. ACD - ANSWER Automatic Call Distributor. Equipment that distributes
incoming calls to the available PSAP or PSDP personnel in the order the calls
are received or holds the call until a call taker becomes available. The calls
are routed to the least busy call taker.
7. ACTION AGENCY - ANSWER The public safety agency has a legal or
consensual obligation to respond to a call for help.
8. ALI - ANSWER Automatic Location Identification. The automatic display
at the PSAP or PSDP of the caller's telephone number, address for the
telephone, and supplementary information.
9. ALS - ANSWER Advanced Life Support. Service provided by special
teams, which may be composed of Paramedics, Nurses, Doctors, and EMTs.
These teams respond to the most serious, life-threatening medical
emergencies and can administer medication, defibrillation, and airway
management.
10.ALTERNATE ROUTING - ANSWER The capability of automatically
rerouting 9-1-1 calls to designated alternate locations if all 9-1-1 trunks are
busy or out of service. This capability may be activated upon request when
9-1-1 equipment fails, or the PSAP itself is disabled.
11.ANI - ANSWER Automatic Number Identification. The automatic display
at the PSAP or PSDP of the caller's telephone number.
, 12.ANSWERING POSITION - ANSWER An appropriately equipped location
within a PSAP that is used to receive incoming 9-1-1 calls.
13.AVERAGE BUSIEST HOUR - ANSWER The one hour during the week
statistically shown over time to be the hour in which the most emergency
telephone calls are received.
14.BASIC 9-1-1 - ANSWER An emergency telephone number system using
the digits "9-1-1" for access and routing all such calls from a central office to
a single 9-1-1 answering point. No ANI or ALI features are available with this
service.
15.BLIND TRANSFER - ANSWER A procedure in which the call taker fails to
advise the caller of the transfer and/or fails to remain on the line to ensure
an appropriate transfer has been completed. This procedure is statutorily
prohibited on 9-1-1 calls in many states.
16.BLS - ANSWER Basic Life Support. Service provided by EMTs that
includes such care as CPR, Extrication, and wound care.
17.BUSY HOUR CALLS - ANSWER The number of calls anticipated during
each Public Safety Answering Point's busiest period.
18.CAD - ANSWER Computer Aided Dispatch. A computer-based system
designed to increase the efficiency and accuracy of Public Safety call
handling and dispatching. This aid may range from a simple display of
pertinent information on a screen, up to the actual selection, and
