Curriculum Verified Multiple Choice and
Conceptual Actual Emended Exam Questions With
Reviewed 100% Correct Detailed Answers
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PSAP - ANSWER Public Safety Answering Point
OETS - ANSWER Office of emergency telecommunication services
voice inflection - ANSWER the tone of your voice; remaining calm without showing
excitement
ECO - ANSWER Emergency communications officer
PST - ANSWER Public Safety Telecommunicator
NECI - ANSWER National emergency communications institute
PSDP - ANSWER Public safety dispatch point
ANI - ANSWER Automatic Number Identification
ALI - ANSWER Automatic Location Identification
, TTY/TDD - ANSWER Teletypewriter/telecommunication device for the deaf
Titles recognized by FCC - ANSWER PST-T
PST
Senior PST
Supervising PST
Chief PST
Ethics - ANSWER Set of principles of right conduct, a theory or a system of moral values
adopted by a particular profession
Ethical standards - ANSWER The rules, standards, and/or principles governing the conduct
of civil service
Code of ethics for PSTs - ANSWER Protection of citizens within community, standards,
and/or principles governing the conduct of civil service
10 ethical standards - ANSWER Limitations of authority
Standards of law & self-conduct
Proper means to gain proper ends
Cooperation with public officials
Private conduct
Conduct towards public
Recklessness, misconduct, & incompetence within my profession
Gifts & favors
Attitude towards your profession