NECI 911 Public Safety Telecommunicator (PST)
Curriculum Verified Multiple Choice and
Conceptual Actual Emended Exam Questions With
Reviewed 100% Correct Detailed Answers
Guaranteed Pass!!Current Update
1. The Florida Crime Information Center is based in:
a. Orlando
b. Miami
c. Tallahassee
d. Tampa - ANSWER C. Tallahassee
2. A device capable of relaying voice and data signals:
a. Receiver
b. Transmitter
c. Base Station
d. Mobile Radio - ANSWER B. Transmitter
3. Incoming phone calls are automatically presented to PSTs according to
availability and the length of time which has elapsed since their last phone
call:
a. ANI
b. ALI
c. ACD
d. Call Waiting - ANSWER C. ACD
,4. P-25 called for a ____ MHz frequency to be built in to modern radios so that
agencies can communicate regardless of the frequency they use for internal
radio traffic.
a. 700
b. 800
c. 50
d. 900 - ANSWER A. 700
5. Florida Relay Systems:
a. 211
b. 411
c. 511
d. 711 - ANSWER D. 711
6. Courtesy, patience, compassion and working together to reach a mutual
understanding are examples of:
a. Active Listening Skills
b. Interpersonal Skills
c. Decision Making Skills
d. Customer Service Skills - ANSWER B. Interpersonal Skills
7. Actively listen, be compassionate, be responsive and focusing on the caller
are examples of:
a. Active Listening Skills
b. Interpersonal Skills
c. Decision Making Skills
d. Customer Service Skills - ANSWER D. Customer Service Skills
,8. Asking clarifying questions when needed, avoid prejudice, paraphrase
statements to ensure understanding and using open and close ended
questions appropriately are examples of:
a. Active Listening Skills
b. Interpersonal Skills
c. Decision Making Skills
d. Customer Service Skills - ANSWER A. Active Listening Skills
9. Obtaining the facts, utilizing available resources, knowing the possible
consequences and being confident are examples of:
a. Active Listening Skills
b. Interpersonal Skills
c. Decision Making Skills
d. Customer Service Skills - ANSWER C. Decision Making Skills
10.Something that is known to exist or has happened. It can be verified and
proven.
a. Fact
b. Inference - ANSWER A. Fact
11.A conclusion which is drawn from our observations. It is based on
perception.
a. Fact
b. Inference - ANSWER B. Inference
12.Being sensitive to different cultures, backgrounds, generations and global
perspectives. - ANSWER Human Diversity
, 13.Yelling is an effective technique used to calm the frantic caller.
a. True
b. False - ANSWER B. False
14.It is important not to:
a. Be patient
b. Ask questions
c. Find facts
d. Draw conclusions - ANSWER D. Draw conclusions
15.Being professional includes refraining from arguing with responders.
a. True
b. False - ANSWER A. True
16.PSTs may need to call utilities services and wrecker companies when
requested.
a. True
b. False - ANSWER A. True
17.Radio silence is an intentional act in response to routine incidents.
a. True
b. False - ANSWER B. False
18.An armed person who has, or intends to use, any type of weapon to inflict
deadly physical force on others and continues to do so while having
unrestricted access to additional victims. - ANSWER Active Shooter
(Assailant)
Curriculum Verified Multiple Choice and
Conceptual Actual Emended Exam Questions With
Reviewed 100% Correct Detailed Answers
Guaranteed Pass!!Current Update
1. The Florida Crime Information Center is based in:
a. Orlando
b. Miami
c. Tallahassee
d. Tampa - ANSWER C. Tallahassee
2. A device capable of relaying voice and data signals:
a. Receiver
b. Transmitter
c. Base Station
d. Mobile Radio - ANSWER B. Transmitter
3. Incoming phone calls are automatically presented to PSTs according to
availability and the length of time which has elapsed since their last phone
call:
a. ANI
b. ALI
c. ACD
d. Call Waiting - ANSWER C. ACD
,4. P-25 called for a ____ MHz frequency to be built in to modern radios so that
agencies can communicate regardless of the frequency they use for internal
radio traffic.
a. 700
b. 800
c. 50
d. 900 - ANSWER A. 700
5. Florida Relay Systems:
a. 211
b. 411
c. 511
d. 711 - ANSWER D. 711
6. Courtesy, patience, compassion and working together to reach a mutual
understanding are examples of:
a. Active Listening Skills
b. Interpersonal Skills
c. Decision Making Skills
d. Customer Service Skills - ANSWER B. Interpersonal Skills
7. Actively listen, be compassionate, be responsive and focusing on the caller
are examples of:
a. Active Listening Skills
b. Interpersonal Skills
c. Decision Making Skills
d. Customer Service Skills - ANSWER D. Customer Service Skills
,8. Asking clarifying questions when needed, avoid prejudice, paraphrase
statements to ensure understanding and using open and close ended
questions appropriately are examples of:
a. Active Listening Skills
b. Interpersonal Skills
c. Decision Making Skills
d. Customer Service Skills - ANSWER A. Active Listening Skills
9. Obtaining the facts, utilizing available resources, knowing the possible
consequences and being confident are examples of:
a. Active Listening Skills
b. Interpersonal Skills
c. Decision Making Skills
d. Customer Service Skills - ANSWER C. Decision Making Skills
10.Something that is known to exist or has happened. It can be verified and
proven.
a. Fact
b. Inference - ANSWER A. Fact
11.A conclusion which is drawn from our observations. It is based on
perception.
a. Fact
b. Inference - ANSWER B. Inference
12.Being sensitive to different cultures, backgrounds, generations and global
perspectives. - ANSWER Human Diversity
, 13.Yelling is an effective technique used to calm the frantic caller.
a. True
b. False - ANSWER B. False
14.It is important not to:
a. Be patient
b. Ask questions
c. Find facts
d. Draw conclusions - ANSWER D. Draw conclusions
15.Being professional includes refraining from arguing with responders.
a. True
b. False - ANSWER A. True
16.PSTs may need to call utilities services and wrecker companies when
requested.
a. True
b. False - ANSWER A. True
17.Radio silence is an intentional act in response to routine incidents.
a. True
b. False - ANSWER B. False
18.An armed person who has, or intends to use, any type of weapon to inflict
deadly physical force on others and continues to do so while having
unrestricted access to additional victims. - ANSWER Active Shooter
(Assailant)
