Santa Clara County EMS Exam Overview – Score higher
With Targeted Questions With Correct Solutions
Policy 108 - System Variance Reporting Correct Answer - Any incident
that results in a threat to public safety, patient, by-stander or responder harm.
Level A variances Correct Answer - Any deviation from an EMS Agency
policy or treatment protocol with patient harm.
Medication or procedural errors Correct Answer - Errors with patient
harm.
Failure or refusal to respond Correct Answer - Failure or refusal to
respond to request for aid, whether from the public or another system
provider.
Equipment failure or malfunction Correct Answer - Equipment failure or
malfunction with patient harm.
Significant EMS-related event Correct Answer - Any significant EMS-
related event that would be reported to another regulatory agency within 24
hours.
Maximum time to report Level A variance Correct Answer - EMS On-
Duty Chief via County Communications.
Level B variances Correct Answer - Any incident that does NOT result in
patient harm, but is a deviation from EMS agency policies, procedures, and
protocols.
Potential clinical care variance Correct Answer - A type of Level B
variance.
Potential policy variance Correct Answer - A type of Level B variance.
Poor interagency coordination Correct Answer - A type of Level B
variance.
, General complaint (public) Correct Answer - A type of Level B variance.
Communications system variance Correct Answer - A type of Level B
variance.
Maximum time to report Level B variance Correct Answer - Within five
(5) business days.
Level C variances Correct Answer - Incidents where the responders
provided outstanding care and went above and beyond the normal
expectations of responders; compliments.
Good patient outcome Correct Answer - A type of Level C variance.
Outstanding customer service Correct Answer - A type of Level C
variance.
Positive provider agency/hospital cooperation Correct Answer - A type
of Level C variance.
Field supervisor went above and beyond Correct Answer - A type of
Level C variance.
EMS Form #903 Correct Answer - System Performance Variance Report
used to file a variance report.
Policy 109 - Policy Development and Implementation Correct Answer -
Standards for creation, revision, and implementation of SCC Pre-Hospital Care
Policy (including plans, protocols, procedures, etc.).
Policy #109 Correct Answer - Addressed allocation and implementation
of resources.
Policy 500 - Electronic Patient Care Correct Answer - Minimum standard
criteria for the completion and submission of electronic patient care record
(ePCR).
MCI alert with five (5) or more patients Correct Answer - The EMS
Agency may temporarily suspend the requirement to complete an ePCR in
With Targeted Questions With Correct Solutions
Policy 108 - System Variance Reporting Correct Answer - Any incident
that results in a threat to public safety, patient, by-stander or responder harm.
Level A variances Correct Answer - Any deviation from an EMS Agency
policy or treatment protocol with patient harm.
Medication or procedural errors Correct Answer - Errors with patient
harm.
Failure or refusal to respond Correct Answer - Failure or refusal to
respond to request for aid, whether from the public or another system
provider.
Equipment failure or malfunction Correct Answer - Equipment failure or
malfunction with patient harm.
Significant EMS-related event Correct Answer - Any significant EMS-
related event that would be reported to another regulatory agency within 24
hours.
Maximum time to report Level A variance Correct Answer - EMS On-
Duty Chief via County Communications.
Level B variances Correct Answer - Any incident that does NOT result in
patient harm, but is a deviation from EMS agency policies, procedures, and
protocols.
Potential clinical care variance Correct Answer - A type of Level B
variance.
Potential policy variance Correct Answer - A type of Level B variance.
Poor interagency coordination Correct Answer - A type of Level B
variance.
, General complaint (public) Correct Answer - A type of Level B variance.
Communications system variance Correct Answer - A type of Level B
variance.
Maximum time to report Level B variance Correct Answer - Within five
(5) business days.
Level C variances Correct Answer - Incidents where the responders
provided outstanding care and went above and beyond the normal
expectations of responders; compliments.
Good patient outcome Correct Answer - A type of Level C variance.
Outstanding customer service Correct Answer - A type of Level C
variance.
Positive provider agency/hospital cooperation Correct Answer - A type
of Level C variance.
Field supervisor went above and beyond Correct Answer - A type of
Level C variance.
EMS Form #903 Correct Answer - System Performance Variance Report
used to file a variance report.
Policy 109 - Policy Development and Implementation Correct Answer -
Standards for creation, revision, and implementation of SCC Pre-Hospital Care
Policy (including plans, protocols, procedures, etc.).
Policy #109 Correct Answer - Addressed allocation and implementation
of resources.
Policy 500 - Electronic Patient Care Correct Answer - Minimum standard
criteria for the completion and submission of electronic patient care record
(ePCR).
MCI alert with five (5) or more patients Correct Answer - The EMS
Agency may temporarily suspend the requirement to complete an ePCR in
