NSG 441 EXAM 1 STUDY GUIDE
quadruple aim - Answer --improve client experience
-improve client outcomes
-reduce costs
-improve clinician experience
leadership - Answer -Individual traits & abilities to interpret environment & context &
enter without predesigned plan - step into unknown
- challenge status quo, model self-care, investigate new products
management - Answer -Follow protocol & procedures - determine routines for structure
& stability, manage care
- ensure procedures are effective, encourage self-care to staff
followership - Answer -Work together to achieve clinical outcomes, active engagement,
just as accountable as leaders & managers
- provide evidence based high quality care, use supplies efficiently
key traits in leader - Answer --Vision for future
-Able to see possibilities
-Proactive, seek solutions, speak up
-Effective communication
-Adaptable to situations
-Use of experience for judicial decisions
emotional intelligence - Answer -Possession of social skills, interpersonal competence,
psychological maturity, & emotional awareness devoted to helping people work well
together
5 domains of emotional intelligence - Answer --Handling relationships
-Self awareness - identify emotions
-Managing emotions - avoid bad emotions
-Motivating self - internal motivation
-Being empathetic
autocratic - Answer -controlling, low satisfaction
democratic - Answer -involve staff in decisions, collab
laissez faire - Answer -hands off, most effective when professionals in work group
situational-contingency theory - Answer -leadership effectiveness dependent on
relationship
, transactional - Answer -- requires trading favors
- observe & correct when wrong only
- does not address core issues, only deal with concerns once it's an issue
transformational - Answer -- group input for goals & standards
- value organization to shape future
- invite participation
- value people in workplace
hierarchy of needs - Answer -meet basic needs
two factor - Answer -- hygiene (safe, secure, payment)
- motivational (appreciation, recognition, satisfying work)
expectancy - Answer -employees have perceived needs that influence behavior,
rewards for motivation
organizational behavior modification - Answer -operant conditioning
complexity theory - Answer -the world is full of systems that interact through
relationships
- adapt naturally rather than planned/forced change
authority - Answer -sanctioned by organization
- enables person to set rules & evaluate performance of others
- manager of nursing unit
power - Answer -- gets things done
- ability to affect belief & attitude of others
- formal (authority through job title)
- informal (level of respect)
- most effective when not spoken but understood
influence - Answer -process of using power
- persuade others
-ensure biases do not affect others
position power - Answer -obtained by position in organization
- legitimate (positions in authority can make request of subordinates)
- information power (know more info giving them an advantage)
- coercive power (based on punishment to control person, assign less desirable task)
- reward power (incentives in exchange for performance)
- persuasion power (convince others their position is the correct one)
personal power - Answer -authority over followers
- expert (more knowledgable)
quadruple aim - Answer --improve client experience
-improve client outcomes
-reduce costs
-improve clinician experience
leadership - Answer -Individual traits & abilities to interpret environment & context &
enter without predesigned plan - step into unknown
- challenge status quo, model self-care, investigate new products
management - Answer -Follow protocol & procedures - determine routines for structure
& stability, manage care
- ensure procedures are effective, encourage self-care to staff
followership - Answer -Work together to achieve clinical outcomes, active engagement,
just as accountable as leaders & managers
- provide evidence based high quality care, use supplies efficiently
key traits in leader - Answer --Vision for future
-Able to see possibilities
-Proactive, seek solutions, speak up
-Effective communication
-Adaptable to situations
-Use of experience for judicial decisions
emotional intelligence - Answer -Possession of social skills, interpersonal competence,
psychological maturity, & emotional awareness devoted to helping people work well
together
5 domains of emotional intelligence - Answer --Handling relationships
-Self awareness - identify emotions
-Managing emotions - avoid bad emotions
-Motivating self - internal motivation
-Being empathetic
autocratic - Answer -controlling, low satisfaction
democratic - Answer -involve staff in decisions, collab
laissez faire - Answer -hands off, most effective when professionals in work group
situational-contingency theory - Answer -leadership effectiveness dependent on
relationship
, transactional - Answer -- requires trading favors
- observe & correct when wrong only
- does not address core issues, only deal with concerns once it's an issue
transformational - Answer -- group input for goals & standards
- value organization to shape future
- invite participation
- value people in workplace
hierarchy of needs - Answer -meet basic needs
two factor - Answer -- hygiene (safe, secure, payment)
- motivational (appreciation, recognition, satisfying work)
expectancy - Answer -employees have perceived needs that influence behavior,
rewards for motivation
organizational behavior modification - Answer -operant conditioning
complexity theory - Answer -the world is full of systems that interact through
relationships
- adapt naturally rather than planned/forced change
authority - Answer -sanctioned by organization
- enables person to set rules & evaluate performance of others
- manager of nursing unit
power - Answer -- gets things done
- ability to affect belief & attitude of others
- formal (authority through job title)
- informal (level of respect)
- most effective when not spoken but understood
influence - Answer -process of using power
- persuade others
-ensure biases do not affect others
position power - Answer -obtained by position in organization
- legitimate (positions in authority can make request of subordinates)
- information power (know more info giving them an advantage)
- coercive power (based on punishment to control person, assign less desirable task)
- reward power (incentives in exchange for performance)
- persuasion power (convince others their position is the correct one)
personal power - Answer -authority over followers
- expert (more knowledgable)
