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Who requires that security officers be able to demonstrate age-
specific competence when iterating with children and the
elderly? - ANSWER-The Joint
Commission
The National Center for Missing and Exploited Children has
published which of
the following? - ANSWER-A booklet to assist in
developing an abduction
prevention and
response plan
How can security and medical staff ease tension in an
emergency department
waiting room? - ANSWER-Form a system of constant
communication
Which of the following is not an outward sign of gang
activity? - ANSWER-
,Group comprised of the same
ethic origin
A healthcare security or police officer should do what during a
labor dispute? -
ANSWER-Remain
objective
A healthcare security department should do this with any
photographic or video evidence from a civil disturbance. -
ANSWER-Turn it over to the organization's legal department
Which of the following is a challenge encountered by
healthcare security when
dealing with a VIP? - ANSWER-Increased
access control
Patient
privacy
News
media
What is the primary role of a security officer in crime
prevention? - ANSWER-
Reduce the opportunity for a person to
commit a crime
,Crime prevention is the anticipation, recognition, and appraisal
of a crime risk. It also involves what? - ANSWER-Initiating some
action to remove or reduce the risk
What must be done about life safety deficiencies found
in the hazard
surveillance tour? - ANSWER-Correct them
immediately
What is the purpose of crime analysis? - ANSWER-Identify
problems and
develop strategies to reduce
problems
Which of the following is easier and more cost efficient for
an institution? -
ANSWER-building in security systems during
building design
Healthcare facilities that provide _________ customer service
motivate customers to tell others about these organizations -
ANSWER-excellant
, Process improvement in customer service can be measured
how? - ANSWER-
Surveys, Monitoring performance, Bench marking,
Service standards
________ can be an excellent way to measure customer
service and improve
performance. - ANSWER-
Feedback
________ is an element in improving customer service -
ANSWER-Identifying
customers-Attitude-
Communication-Training
Communication is ___________ - ANSWER-93 percent body
language, 7
percent
words
Which legal test takes into account neighborhood crime
rates, industry
standards, and the owner's experience at other
locations? – ANSWER
foreseeability