2025 AHIP - GENERAL COMPLIANCE Q
AND A
Avbsalesvbagent,vbemployedvbbyvbthevbSponsor'svbfirst-
tier,vbdownstream,vborvbrelatedvbentityvb(FDR),vbsubmittedvbanvbapplicationvbforvbprocessi
ngvbandvbrequestedvbtwovbthings:vb1)vbtovbback-
datevbthevbenrollmentvbdatevbbyvbonevbmonth,vbandvb2)vbtovbwaivevballvbmonthlyvbpremiums
vbforvbthevbbeneficiary.vbWhatvbshouldvbyouvbdo?vb-vbanswer--
Processvbthevbapplicationvbproperlyvb(withoutvbthevbrequestedvbrevisions)—
informvbyourvbsupervisorvbandvbthevbcompliancevbofficervbaboutvbthevbsalesvbagent'svbrequ
est
Youvbarevbperformingvbavbregularvbinventoryvbofvbthevbcontrolledvbsubstancesvbinvbthevbpha
rmacy.vbYouvbdiscovervbavbminorvbinventoryvbdiscrepancy.vbWhatvbshouldvbyouvbdo?vb-
vbanswer--Followvbyourvbpharmacy'svbprocedures
YouvbworkvbforvbavbSponsor.vbLastvbmonth,vbwhilevbreviewingvbavbCentersvbforvbMedicarevb
&vbMedicaidvbServicesvb(CMS)vbmonthlyvbreport,vbyouvbidentifiedvbmultiplevbindividualsvbn
otvbenrolledvbinvbthevbplanvbbutvbforvbwhomvbthevbSponsorvbisvbpaid.vbYouvbspokevbtovbyourvb
supervisorvbwhovbsaidvbdon'tvbworryvbaboutvbit.vbThisvbmonth,vbyouvbidentifyvbthevbsamevbe
nrolleesvbonvbthevbreportvbagain.vbWhatvbshouldvbyouvbdo?vb-vbanswer--
AlthoughvbyouvbknowvbaboutvbthevbSponsor'svbnon-
retaliationvbpolicy,vbyouvbarevbstillvbnervousvbaboutvbreporting—
tovbbevbsafe,vbyouvbsubmitvbavbreportvbthroughvbyourvbcompliancevbdepartment'svbanonym
ousvbtipvblinevbtovbavoidvbidentification
Youvbdiscovervbanvbunattendedvbemailvbaddressvborvbfaxvbmachinevbinvbyourvbofficevbrecei
vingvbbeneficiaryvbappealsvbrequests.vbYouvbsuspectvbnovbonevbisvbprocessingvbthevbappe
als.vbWhatvbshouldvbyouvbdo?vb-vbanswer--
Contactvbyourvbcompliancevbdepartmentvb(viavbcompliancevbhotlinevborvbothervbmechanis
m)
Waysvbtovbreportvbavbcompliancevbissuevbinclude:vb-vbanswer--Allvbofvbthevbabove
Atvbavbminimum,vbanvbeffectivevbcompliancevbprogramvbincludesvbfourvbcorevbrequirement
s.vb-vbanswer--False
Whatvbarevbsomevbofvbthevbconsequencesvbforvbnon-
compliance,vbfraudulent,vborvbunethicalvbbehavior?vb-vbanswer--Allvbofvbthevbabove
Correctingvbnon-compliance________.vb-vbanswer--
Protectsvbenrollees,vbavoidsvbrecurrencevbofvbsamevbnon-
compliance,vbandvbpromotesvbefficiency
Whatvbisvbthevbpolicyvbofvbnon-retaliation?vb-vbanswer--
Protectsvbemployees,vbwhovbinvbgoodvbfaithvbreportvbsuspectedvbnon-compliance
AND A
Avbsalesvbagent,vbemployedvbbyvbthevbSponsor'svbfirst-
tier,vbdownstream,vborvbrelatedvbentityvb(FDR),vbsubmittedvbanvbapplicationvbforvbprocessi
ngvbandvbrequestedvbtwovbthings:vb1)vbtovbback-
datevbthevbenrollmentvbdatevbbyvbonevbmonth,vbandvb2)vbtovbwaivevballvbmonthlyvbpremiums
vbforvbthevbbeneficiary.vbWhatvbshouldvbyouvbdo?vb-vbanswer--
Processvbthevbapplicationvbproperlyvb(withoutvbthevbrequestedvbrevisions)—
informvbyourvbsupervisorvbandvbthevbcompliancevbofficervbaboutvbthevbsalesvbagent'svbrequ
est
Youvbarevbperformingvbavbregularvbinventoryvbofvbthevbcontrolledvbsubstancesvbinvbthevbpha
rmacy.vbYouvbdiscovervbavbminorvbinventoryvbdiscrepancy.vbWhatvbshouldvbyouvbdo?vb-
vbanswer--Followvbyourvbpharmacy'svbprocedures
YouvbworkvbforvbavbSponsor.vbLastvbmonth,vbwhilevbreviewingvbavbCentersvbforvbMedicarevb
&vbMedicaidvbServicesvb(CMS)vbmonthlyvbreport,vbyouvbidentifiedvbmultiplevbindividualsvbn
otvbenrolledvbinvbthevbplanvbbutvbforvbwhomvbthevbSponsorvbisvbpaid.vbYouvbspokevbtovbyourvb
supervisorvbwhovbsaidvbdon'tvbworryvbaboutvbit.vbThisvbmonth,vbyouvbidentifyvbthevbsamevbe
nrolleesvbonvbthevbreportvbagain.vbWhatvbshouldvbyouvbdo?vb-vbanswer--
AlthoughvbyouvbknowvbaboutvbthevbSponsor'svbnon-
retaliationvbpolicy,vbyouvbarevbstillvbnervousvbaboutvbreporting—
tovbbevbsafe,vbyouvbsubmitvbavbreportvbthroughvbyourvbcompliancevbdepartment'svbanonym
ousvbtipvblinevbtovbavoidvbidentification
Youvbdiscovervbanvbunattendedvbemailvbaddressvborvbfaxvbmachinevbinvbyourvbofficevbrecei
vingvbbeneficiaryvbappealsvbrequests.vbYouvbsuspectvbnovbonevbisvbprocessingvbthevbappe
als.vbWhatvbshouldvbyouvbdo?vb-vbanswer--
Contactvbyourvbcompliancevbdepartmentvb(viavbcompliancevbhotlinevborvbothervbmechanis
m)
Waysvbtovbreportvbavbcompliancevbissuevbinclude:vb-vbanswer--Allvbofvbthevbabove
Atvbavbminimum,vbanvbeffectivevbcompliancevbprogramvbincludesvbfourvbcorevbrequirement
s.vb-vbanswer--False
Whatvbarevbsomevbofvbthevbconsequencesvbforvbnon-
compliance,vbfraudulent,vborvbunethicalvbbehavior?vb-vbanswer--Allvbofvbthevbabove
Correctingvbnon-compliance________.vb-vbanswer--
Protectsvbenrollees,vbavoidsvbrecurrencevbofvbsamevbnon-
compliance,vbandvbpromotesvbefficiency
Whatvbisvbthevbpolicyvbofvbnon-retaliation?vb-vbanswer--
Protectsvbemployees,vbwhovbinvbgoodvbfaithvbreportvbsuspectedvbnon-compliance