8/26/25, 1:49 PM USPS Sales & Services Associate Training - 2025 class edition EXAM (2025/2026) Updated: EXAM QUESTIONS WITH ACCURAT…
USPS Sales & Services Associate Training - 2025
class edition EXAM (2025/2026) Updated: EXAM
QUESTIONS WITH ACCURATE ANSWERS | GET IT
RIGHT!!
Save
Terms in this set (155)
Provide trusted, affordable, universal service.
What is our mission?
eLearning module 1
What is the form for filing Form 1000.
an insurance claim? eLearning module 16
Reality.
Perception is________
17-3
Grow revenue, increase market share and develop
What are our goals? lifetime customers.
18-3
What are the two types of Verbal (spoken words) and non-verbal (gestures,
communication and give expressions, vocal variety).
examples of each? 19-5
Body movement (shuffling feet and folding arms),
What are some non-verbal
posture, gestures, facial expressions, personal space.
cues?
19-6
Listeners receive the same Message.
______ all the time. 19-7
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,8/26/25, 1:49 PM USPS Sales & Services Associate Training - 2025 class edition EXAM (2025/2026) Updated: EXAM QUESTIONS WITH ACCURAT…
Actively attending by: Squarely facing the person,
Open your posture, Lean towards the sender, Eye
What is S.O.L.E.R.?
contact maintained, Relax while attending.
19-7
One in which you and the customer make an
What is a successful sales
informed, mutually beneficial decision.
transaction?
20-3
When presenting the The customer's needs.
value of USPS products 20-3
and services, you align
that value with?
Selling maximum value to customers by matching
What should be the
their needs.
objective of every SSA?
20-4
What is the driving force Needs.
behind a customer's 20-5
willingness to interact with
you, learn about Postal
products, and make a
purchase commitment?
Recognition that customers buy products to satisfy
What is need satisfaction
their needs.
selling?
20-5
A desire to improve or accomplish something.
What is a need?
20-6
Words and phrases the express desire.
What is the language of
I want, I need, I hope, I'm looking for, I'm interested in,
needs and some
I wish, My objective.
examples?
20-6
Greet, Inquire, Suggest and Thank.
What is G.I.S.T.?
20-8
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, 8/26/25, 1:49 PM USPS Sales & Services Associate Training - 2025 class edition EXAM (2025/2026) Updated: EXAM QUESTIONS WITH ACCURAT…
Stamps, packaging/shipping (Ready Post) products,
What additional products
PO Box, passports, money orders.
can be suggested?
20-10
Mailpieces not meeting Non-mailable. There is no fee, surcharge or additional
minimum requirement postage that can make a non-mailable item mailable.
criteria or exceeding 21-3
certain maximums
are_________?
Non-mailable means that Prohibited.
the piece, as designed, is 21-3
_______ from the mailstream.
What are the minimum 3 ½" in height, 5" in length, .007" in thickness,
dimensions of a mail piece rectangular in shape.
(letter)? 21-3
The distance around the thickest part of a package.
What is girth?
21-4
70 pounds. 108" length + girth. Up to 130" length +
What are maximum
girth for Standard.
dimensions for a package?
21-4
Letters, flats, machinable parcels, irregular parcels,
What are the five mail
outside parcels.
processing categories?
21-4
What is the maximum size 4 1/4" height, 6" length, .016" thickness.
for a postcard? 21-5
What would cause a flat- Do not meet flexibility standards, are not uniformly
size piece to be excluded thick, are not rectangular in shape.
from flat pricing? 21-6
6 oz to 25 lbs; minimum size of 3" x 6" x ¼" to
What is a machinable
maximum size of 17" x 17" x 27".
parcel?
21-7
https://quizlet.com/1068512469/usps-sales-services-associate-training-2025-class-edition-exam-20252026-updated-exam-questions-with-accurate-a… 3/20
USPS Sales & Services Associate Training - 2025
class edition EXAM (2025/2026) Updated: EXAM
QUESTIONS WITH ACCURATE ANSWERS | GET IT
RIGHT!!
Save
Terms in this set (155)
Provide trusted, affordable, universal service.
What is our mission?
eLearning module 1
What is the form for filing Form 1000.
an insurance claim? eLearning module 16
Reality.
Perception is________
17-3
Grow revenue, increase market share and develop
What are our goals? lifetime customers.
18-3
What are the two types of Verbal (spoken words) and non-verbal (gestures,
communication and give expressions, vocal variety).
examples of each? 19-5
Body movement (shuffling feet and folding arms),
What are some non-verbal
posture, gestures, facial expressions, personal space.
cues?
19-6
Listeners receive the same Message.
______ all the time. 19-7
https://quizlet.com/1068512469/usps-sales-services-associate-training-2025-class-edition-exam-20252026-updated-exam-questions-with-accurate-a… 1/20
,8/26/25, 1:49 PM USPS Sales & Services Associate Training - 2025 class edition EXAM (2025/2026) Updated: EXAM QUESTIONS WITH ACCURAT…
Actively attending by: Squarely facing the person,
Open your posture, Lean towards the sender, Eye
What is S.O.L.E.R.?
contact maintained, Relax while attending.
19-7
One in which you and the customer make an
What is a successful sales
informed, mutually beneficial decision.
transaction?
20-3
When presenting the The customer's needs.
value of USPS products 20-3
and services, you align
that value with?
Selling maximum value to customers by matching
What should be the
their needs.
objective of every SSA?
20-4
What is the driving force Needs.
behind a customer's 20-5
willingness to interact with
you, learn about Postal
products, and make a
purchase commitment?
Recognition that customers buy products to satisfy
What is need satisfaction
their needs.
selling?
20-5
A desire to improve or accomplish something.
What is a need?
20-6
Words and phrases the express desire.
What is the language of
I want, I need, I hope, I'm looking for, I'm interested in,
needs and some
I wish, My objective.
examples?
20-6
Greet, Inquire, Suggest and Thank.
What is G.I.S.T.?
20-8
https://quizlet.com/1068512469/usps-sales-services-associate-training-2025-class-edition-exam-20252026-updated-exam-questions-with-accurate-a… 2/20
, 8/26/25, 1:49 PM USPS Sales & Services Associate Training - 2025 class edition EXAM (2025/2026) Updated: EXAM QUESTIONS WITH ACCURAT…
Stamps, packaging/shipping (Ready Post) products,
What additional products
PO Box, passports, money orders.
can be suggested?
20-10
Mailpieces not meeting Non-mailable. There is no fee, surcharge or additional
minimum requirement postage that can make a non-mailable item mailable.
criteria or exceeding 21-3
certain maximums
are_________?
Non-mailable means that Prohibited.
the piece, as designed, is 21-3
_______ from the mailstream.
What are the minimum 3 ½" in height, 5" in length, .007" in thickness,
dimensions of a mail piece rectangular in shape.
(letter)? 21-3
The distance around the thickest part of a package.
What is girth?
21-4
70 pounds. 108" length + girth. Up to 130" length +
What are maximum
girth for Standard.
dimensions for a package?
21-4
Letters, flats, machinable parcels, irregular parcels,
What are the five mail
outside parcels.
processing categories?
21-4
What is the maximum size 4 1/4" height, 6" length, .016" thickness.
for a postcard? 21-5
What would cause a flat- Do not meet flexibility standards, are not uniformly
size piece to be excluded thick, are not rectangular in shape.
from flat pricing? 21-6
6 oz to 25 lbs; minimum size of 3" x 6" x ¼" to
What is a machinable
maximum size of 17" x 17" x 27".
parcel?
21-7
https://quizlet.com/1068512469/usps-sales-services-associate-training-2025-class-edition-exam-20252026-updated-exam-questions-with-accurate-a… 3/20
