KOSSA Practice Test Exam UPDATED
QUESTIONS AND CORRECT ANSWERS
You are really excited because your supervisor has assigned you a task that you know you
can do well and independently. However, once you begin, your supervisor is checking on
your progress every half hour. Your supervisor believes that your effort is not enough. She
even told you that without her interventions, you will fail the task. Which of the following is
the best way to succeed with your micro-managing supervisor?
A. Tell your supervisor that it is very unprofessional to discourage employees from working
independently.
B. Ask for structure and direction about how the task needs to be developed up front.
C. Decide not to volunteer to take on work or projects about which you do not feel confident.
D. Stop regular communication with your boss to avoid her micro-management. -
CORRECT ANSWER B
One of your colleagues constantly complains about everything at work. He criticizes how the
rest of the team is not being productive. He is also constantly late and does minimal work.
This is causing difficulties among co-workers. Passion, creativity, and positive attitude
continue decreasing in the workplace. What is the best way to deal with this negative/toxic
co-worker?
A. Pay attention to your colleague's complaints with the hope that he will leave you alone.
B. Complain about the complainer to your other co-workers because this will strengthen the
support between you.
C. Instead of focusing on what is negative about your colleague, shift your attention to his
expectations for productivity.
D. Ignore this type of co-worker so that, over time, he will begin minimizing his need for
attention from you. - CORRECT ANSWER C
Everyone in your department has received a new computer system except for you.
A. Assume this is a mistake and speak to your manager.
, B. Confront your manager regarding why you are being treated unfairly.
C. Take a new computer from one of your colleagues.
D. Complain to Human Resources.
E. Quit. - CORRECT ANSWER A
You are aware that large amounts of company property have been going missing over the past
couple of weeks. You have noticed one of your colleagues putting stationary and other
equipment from the office into her bag on a number of occasions and suspect that she is
responsible.
What is the best response to the situation?
A . Gather more evidence and catch her red handed.
B. Confront your colleague and ask her about what you have noticed.
C. Inform your manager that you suspect your colleague is stealing.
D. Don't do anything, if guilty your colleague will be caught.
E. Privately ask some of your colleagues if they have noticed anything suspicious recently. -
CORRECT ANSWER B
At the end of a busy day at work, you accidentally send an e-mail containing an attachment
with some confidential client information to the wrong person. Which of the following would
be the best thing to do?
A. Decide to leave the office and deal with any problems tomorrow.
B. Decide to overlook your error, send the e-mail to the correct person and leave things like
that.
C. Immediately send a follow up email to the "wrong" person, or if possible telephone them
explaining your mistake. Then send the email to the correct person.
D. Find your manager, explain what has happened to them and let them deal with any
problems. - CORRECT ANSWER C
A customer walks into the office and asks for the deadline to file a permit application. You do
not know the answer. It would be best for you to do which of the following?
QUESTIONS AND CORRECT ANSWERS
You are really excited because your supervisor has assigned you a task that you know you
can do well and independently. However, once you begin, your supervisor is checking on
your progress every half hour. Your supervisor believes that your effort is not enough. She
even told you that without her interventions, you will fail the task. Which of the following is
the best way to succeed with your micro-managing supervisor?
A. Tell your supervisor that it is very unprofessional to discourage employees from working
independently.
B. Ask for structure and direction about how the task needs to be developed up front.
C. Decide not to volunteer to take on work or projects about which you do not feel confident.
D. Stop regular communication with your boss to avoid her micro-management. -
CORRECT ANSWER B
One of your colleagues constantly complains about everything at work. He criticizes how the
rest of the team is not being productive. He is also constantly late and does minimal work.
This is causing difficulties among co-workers. Passion, creativity, and positive attitude
continue decreasing in the workplace. What is the best way to deal with this negative/toxic
co-worker?
A. Pay attention to your colleague's complaints with the hope that he will leave you alone.
B. Complain about the complainer to your other co-workers because this will strengthen the
support between you.
C. Instead of focusing on what is negative about your colleague, shift your attention to his
expectations for productivity.
D. Ignore this type of co-worker so that, over time, he will begin minimizing his need for
attention from you. - CORRECT ANSWER C
Everyone in your department has received a new computer system except for you.
A. Assume this is a mistake and speak to your manager.
, B. Confront your manager regarding why you are being treated unfairly.
C. Take a new computer from one of your colleagues.
D. Complain to Human Resources.
E. Quit. - CORRECT ANSWER A
You are aware that large amounts of company property have been going missing over the past
couple of weeks. You have noticed one of your colleagues putting stationary and other
equipment from the office into her bag on a number of occasions and suspect that she is
responsible.
What is the best response to the situation?
A . Gather more evidence and catch her red handed.
B. Confront your colleague and ask her about what you have noticed.
C. Inform your manager that you suspect your colleague is stealing.
D. Don't do anything, if guilty your colleague will be caught.
E. Privately ask some of your colleagues if they have noticed anything suspicious recently. -
CORRECT ANSWER B
At the end of a busy day at work, you accidentally send an e-mail containing an attachment
with some confidential client information to the wrong person. Which of the following would
be the best thing to do?
A. Decide to leave the office and deal with any problems tomorrow.
B. Decide to overlook your error, send the e-mail to the correct person and leave things like
that.
C. Immediately send a follow up email to the "wrong" person, or if possible telephone them
explaining your mistake. Then send the email to the correct person.
D. Find your manager, explain what has happened to them and let them deal with any
problems. - CORRECT ANSWER C
A customer walks into the office and asks for the deadline to file a permit application. You do
not know the answer. It would be best for you to do which of the following?
