1-1 - Chase,
ss
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
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McGraw- Hill Education.
ss ss ss
, Operations and Supply Chain Management 16th Edition,
ss ss ss ss ss ss ss ss
Chapters 1 - 22, Complete Newest Version
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BANKFOR
Operations and Supply Chain Management 16th Edition ByF. Robert Jacobs
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Chapter 1-22 ss
Chapter01TestBankStatic s s s s
1. Efficiency means doing the right things to create the most value for the company.
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FALSE
Efficiency means doing something at the lowest possible cost.
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2. Effectiveness means doing the right things to create the most value for the company.
ss ss ss ss ss ss ss ss ss ss ss ss ss
TRUE
Effectiveness means doing the right things to create the most value for the company.
ss ss ss ss ss ss ss ss ss ss ss ss ss
AACSB: Analytical Thinking ss ss
Blooms: Remember ss
Difficulty: 1 ss
Easy
s s Learning Objective: 01-04 Evaluate the efficiency
ss ss ss ss ss
of a firm.
ss ss Topic: Efficiency, Effectiveness,
s s s s ss ss
and Value ss
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management
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terms, we could refer to this doctor as being efficient but not effective.
ss ss ss ss ss ss ss ss ss ss ss ss ss
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most
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value. The doctor performed the surgery without error. Because the patient died, no value was created.
ss ss s s s s s s s s s s s s s s s s s s s s s s s s s s s s
AACSB: Analytical Thinkingss ss
Blooms: Analyze ss
1-2
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss
McGraw- Hill Education. ss ss ss
, Difficulty: 2 ss
Medium
s s Learning Objective: 01-04 Evaluate the efficiency
ss ss ss ss ss
of a firm.
ss ss s s Topic: Efficiency, Effectiveness,
s s ss ss
and Value ss
4. A worker can be efficient without being effective.
ss ss ss ss ss ss ss
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most
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value. These are different things.
ss ss ss ss ss
AACSB: Analytical Thinking ss ss
Blooms: s s
Understand
Difficulty: 2 s s
Medium
Learning Objective: 01-04 Evaluate the efficiency of a
ss ss ss ss ss ss ss
firm. Topic:
s s Efficiency, s s ss
Effectiveness, and Value
ss s s ss
1-3
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss
McGraw- Hill Education. ss ss ss
, 5. A process can be effective without being efficient.
ss ss ss ss ss ss ss
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient"
s s s s ss ss ss ss s s ss ss s s s s ss s s s s ss ss
at the customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being
s s ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss
effective, though, means minimizing the amount of time customers need to wait in line.
ss ss s s s s ss ss s s ss ss s s ss s s ss ss
AACSB: Analytical Thinking ss ss
Blooms: s s
Understand
Difficulty: 2 s s
Medium
Learning Objective: 01-04 Evaluate the efficiency of a
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firm. Topic: Efficiency, s s s s ss
Effectiveness, and Value ss s s ss
6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create
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and deliver the firm's primary products and services.
ss ss ss ss ss ss ss ss
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss
deliver the firm's primary products and services.
ss ss ss ss ss ss ss
AACSB: Analytical Thinking ss ss
Blooms: Remember ss
Difficulty: 1 ss
Easy
s s Learning Objective: 01-01 Identify the elements of operations and supply chain management.
ss ss ss ss ss ss ss ss ss ss ss
(OSCM) ss
Topic: What Is Operations and Supply Chain Management? ss ss ss ss ss ss ss
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss
AACSB: Analytical Thinking ss ss
Blooms: Remember ss
Difficulty: 1 ss
Easy
s s Learning Objective: 01-04 Evaluate the efficiency
ss ss ss ss ss
of a firm.
ss Topic: Efficiency, Effectiveness,
ss s s s s ss ss
and Value ss
8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss
conflict between the two goals.
ss ss ss ss ss
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
ss ss ss ss ss ss ss ss ss ss ss ss ss ss
AACSB: Analytical Thinking ss ss
Blooms: Analyze ss
Difficulty: s s
1 ss
Easy
s s Learning Objective: 01-04 Evaluate the efficiency
ss ss ss ss ss
of a firm.
ss Topic: Efficiency, Effectiveness,
ss s s s s ss ss
and Value ss
1-3
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss
McGraw- Hill Education. ss ss ss
ss
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss
McGraw- Hill Education.
ss ss ss
, Operations and Supply Chain Management 16th Edition,
ss ss ss ss ss ss ss ss
Chapters 1 - 22, Complete Newest Version
ss ss ss ss ss ss ss ss
BANKFOR
Operations and Supply Chain Management 16th Edition ByF. Robert Jacobs
ss ss ss ss ss ss ss s ss ss
Chapter 1-22 ss
Chapter01TestBankStatic s s s s
1. Efficiency means doing the right things to create the most value for the company.
ss ss ss ss ss ss ss ss ss ss ss ss ss
FALSE
Efficiency means doing something at the lowest possible cost.
ss ss ss ss ss ss ss ss
2. Effectiveness means doing the right things to create the most value for the company.
ss ss ss ss ss ss ss ss ss ss ss ss ss
TRUE
Effectiveness means doing the right things to create the most value for the company.
ss ss ss ss ss ss ss ss ss ss ss ss ss
AACSB: Analytical Thinking ss ss
Blooms: Remember ss
Difficulty: 1 ss
Easy
s s Learning Objective: 01-04 Evaluate the efficiency
ss ss ss ss ss
of a firm.
ss ss Topic: Efficiency, Effectiveness,
s s s s ss ss
and Value ss
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss
terms, we could refer to this doctor as being efficient but not effective.
ss ss ss ss ss ss ss ss ss ss ss ss ss
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss
value. The doctor performed the surgery without error. Because the patient died, no value was created.
ss ss s s s s s s s s s s s s s s s s s s s s s s s s s s s s
AACSB: Analytical Thinkingss ss
Blooms: Analyze ss
1-2
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss
McGraw- Hill Education. ss ss ss
, Difficulty: 2 ss
Medium
s s Learning Objective: 01-04 Evaluate the efficiency
ss ss ss ss ss
of a firm.
ss ss s s Topic: Efficiency, Effectiveness,
s s ss ss
and Value ss
4. A worker can be efficient without being effective.
ss ss ss ss ss ss ss
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss
value. These are different things.
ss ss ss ss ss
AACSB: Analytical Thinking ss ss
Blooms: s s
Understand
Difficulty: 2 s s
Medium
Learning Objective: 01-04 Evaluate the efficiency of a
ss ss ss ss ss ss ss
firm. Topic:
s s Efficiency, s s ss
Effectiveness, and Value
ss s s ss
1-3
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss
McGraw- Hill Education. ss ss ss
, 5. A process can be effective without being efficient.
ss ss ss ss ss ss ss
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient"
s s s s ss ss ss ss s s ss ss s s s s ss s s s s ss ss
at the customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being
s s ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss
effective, though, means minimizing the amount of time customers need to wait in line.
ss ss s s s s ss ss s s ss ss s s ss s s ss ss
AACSB: Analytical Thinking ss ss
Blooms: s s
Understand
Difficulty: 2 s s
Medium
Learning Objective: 01-04 Evaluate the efficiency of a
ss ss ss ss ss ss ss
firm. Topic: Efficiency, s s s s ss
Effectiveness, and Value ss s s ss
6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss
and deliver the firm's primary products and services.
ss ss ss ss ss ss ss ss
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss
deliver the firm's primary products and services.
ss ss ss ss ss ss ss
AACSB: Analytical Thinking ss ss
Blooms: Remember ss
Difficulty: 1 ss
Easy
s s Learning Objective: 01-01 Identify the elements of operations and supply chain management.
ss ss ss ss ss ss ss ss ss ss ss
(OSCM) ss
Topic: What Is Operations and Supply Chain Management? ss ss ss ss ss ss ss
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss
AACSB: Analytical Thinking ss ss
Blooms: Remember ss
Difficulty: 1 ss
Easy
s s Learning Objective: 01-04 Evaluate the efficiency
ss ss ss ss ss
of a firm.
ss Topic: Efficiency, Effectiveness,
ss s s s s ss ss
and Value ss
8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss
conflict between the two goals.
ss ss ss ss ss
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
ss ss ss ss ss ss ss ss ss ss ss ss ss ss
AACSB: Analytical Thinking ss ss
Blooms: Analyze ss
Difficulty: s s
1 ss
Easy
s s Learning Objective: 01-04 Evaluate the efficiency
ss ss ss ss ss
of a firm.
ss Topic: Efficiency, Effectiveness,
ss s s s s ss ss
and Value ss
1-3
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss ss
McGraw- Hill Education. ss ss ss
