SOLVED ANSWERS!!
A group identified as members of a minority is seated in a server station. The
server complains that members of this group are poor tippers. What is this
belief referred to as ? Answer - Stereotype
How should a manager address a diverse work environment when employee
conflicts arise ? Answer - Focus on the issue, not personalities
What can a manager do to foster positive cross-cultural interactions ? Answer -
Model expected behavior
Purpose of having an organizational code of ethics Answer - Safety check for
evaluating decisions b/f implementation
Determining how and by who works tasks Answer - Organizing
Advantage to becoming an "employer of choice" Answer - Maximize employee
retention
Leadership approach encourages employees to participate in decision-making
process Answer - Democratic
Leadership factor referred to as gaining employees cooperation w/ caring
acts,using persuasion to convince employees Answer - influencing others
, Which leadership style is considered the best approach for managing
inexperienced who must learn proper procedure? Answer - Autocratic
A restaurant located in a small rural town reopened as an upscale sushi
establishment. Encountered trouble finding trained sushi chefs. What did the
restaurant fail to consider? Answer - Local labor market realities
Problems w/ the following job posting: "Waitress wanted for high-volume
sports bar near campus. Perfect for co-eds." Answer - Yes. The ad contains
discriminatory language in reference to gender + implication of student age.
How does a well-written job description assist in the applicant screening
process? Answer - It provides a foundation for evaluation of candidates
The cafe had 7 of the average 42 employees in their workforce terminate last
year. What was the employee turnover rate? Answer - 16.7%
What is a benefit of a task breakdown Answer - Tells the correct way to
perform a task to best ensure that performance standards have been met.
Is it legal to require an applicant to submit to a drug test as part of the hiring
process? Answer - Yes; but it must be fair to all and law must be followed in
administration
What must an employer do to provide reasonable accomodations under the
ADA Answer - Make adjustments or modifications to enable people w/
disabilities to eperform the essential functions of the job