Alaska Airlines Training Study Guide
with Complete Solutions
Alternate - ANSWER-an airport other than the scheduled airport where the aircraft is to
land.
Base - ANSWER-The station a flight attendant is assigned to by seniority.
Captain - ANSWER-The pilot in command of the aircraft and its crew members, sits in
the left seat in the flight deck.
Catering - ANSWER-Provides the food, beverages, and service equipment for flights.
Code of Federal Regulations (CFR's) - ANSWER-A set of standards to which each
airline must conform. The regulations are required to be met, and if violated, carry
substantial fines and penalties to both the airline and the individual crew member.
crew scheduling - ANSWER-Responsible for ensuring all flights are staffed with the
correct number of flight attendants and flight deck crew members.
Customer Service Agents (CSA's) - ANSWER-Sell tickets, check in customers, board
flights and assist customers with other requests while on the ground.
deadheading - ANSWER-this is a term used for crew members traveling on a flight as a
non-working crew member to position them for a flight that originates in another city.
de-icing - ANSWER-fluid sprayed on the exterior of the aircraft in cold conditions to
remove frost, snow, and ice from the exterior surfaces of the aircraft and prevent their
reformation.
Deplane - ANSWER-the procedure in which customers leave the aircraft.
ETA - ANSWER-Estimated time of Arrival
ETD - ANSWER-Estimated time of Departure
Federal Aviation Administration (FAA) - ANSWER-This government agency serves the
public in the fields of aviation safety, airways, airports, development and information.
First Officer (FO) - ANSWER-The pilot who is second in command on a flight. Sits in the
right seat in the flight deck.
Fleet Service - ANSWER-This group is responsible for the supplies and condition of the
airplane cabin.
with Complete Solutions
Alternate - ANSWER-an airport other than the scheduled airport where the aircraft is to
land.
Base - ANSWER-The station a flight attendant is assigned to by seniority.
Captain - ANSWER-The pilot in command of the aircraft and its crew members, sits in
the left seat in the flight deck.
Catering - ANSWER-Provides the food, beverages, and service equipment for flights.
Code of Federal Regulations (CFR's) - ANSWER-A set of standards to which each
airline must conform. The regulations are required to be met, and if violated, carry
substantial fines and penalties to both the airline and the individual crew member.
crew scheduling - ANSWER-Responsible for ensuring all flights are staffed with the
correct number of flight attendants and flight deck crew members.
Customer Service Agents (CSA's) - ANSWER-Sell tickets, check in customers, board
flights and assist customers with other requests while on the ground.
deadheading - ANSWER-this is a term used for crew members traveling on a flight as a
non-working crew member to position them for a flight that originates in another city.
de-icing - ANSWER-fluid sprayed on the exterior of the aircraft in cold conditions to
remove frost, snow, and ice from the exterior surfaces of the aircraft and prevent their
reformation.
Deplane - ANSWER-the procedure in which customers leave the aircraft.
ETA - ANSWER-Estimated time of Arrival
ETD - ANSWER-Estimated time of Departure
Federal Aviation Administration (FAA) - ANSWER-This government agency serves the
public in the fields of aviation safety, airways, airports, development and information.
First Officer (FO) - ANSWER-The pilot who is second in command on a flight. Sits in the
right seat in the flight deck.
Fleet Service - ANSWER-This group is responsible for the supplies and condition of the
airplane cabin.
