8/22/25, 5:48 PM ICRM Part 1 Exam Questions & Answers, Well Elaborated | Already Verified Test |100% Verified solutions | 2025\2026 Latest!! Flas…
ICRM Part 1 Exam Questions & Answers, Well
Elaborated | Already Verified Test |100% Verified
solutions | 2025\2026 Latest!!
Save
Terms in this set (234)
Activities directly associated with accomplishing an
management functions organization's mission. Includes: planning, organizing,
directing, controlling, staffing.
Process of setting objectives and determining how
those objectives are to be achieved in an uncertain
planning future. The management function concerned with
guiding the activities of employees in the appropriate
direction.
Process of determining how resources are allocated
organizing
and prepared to accomplish an organization's mission.
Proces of making decisions about how to influence
directing/leading people's behavior and then carrying out those
decisions.
Process of ascertaining whether organizational
objectives have been achieved and if not, determining
controlling
what actions should be taken to achieve them in the
future.
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,8/22/25, 5:48 PM ICRM Part 1 Exam Questions & Answers, Well Elaborated | Already Verified Test |100% Verified solutions | 2025\2026 Latest!! Flas…
Involves the recruitment, selection, training,
evaluating, and other functions related to the
staffing
utilization of human resources. Some consider this a
part of organizing.
Developed in the early 1900s; consists of scientific
management, administration and organization
classical management
management, human resources, and quality
management.
scientific management "One best way" method, is the basis for TQM.
Considered the father of scientific management. Did
Frederick Taylor time and motion studies and applied engineering
principles to the work done on the factory floor.
Worked with Taylor. Developed chartig method to
schedule workers across a series of tasks (to
Henry Gantt complete a project). Gantt charts are a precursor to
today's PERT technique (program evaluation review
technique).
Used time and motion studies to maximize efficiency
and effectiveness. Early advocate of scientific
Frank Gilbreath
management. Was the guy who was the father/central
figure in Cheaper by the Dozen.
administration and How managers manage and organizations structured.
organization management
Clarified functions of management and refined
functions. Planning, organizing, commanding,
Henri Fayol
coordinating, and controlling. (Command and
Coordination = Leadership)
Defined bureaucracy as "the ideal or pure form of
Max Weber
organization"
1. Rational, legal authority (depends on position) 2.
Traditional authority (depends on legitimacy of
three types of authority
person in command) 3. Charismatic authority
(depends on belief and trust of followers)
https://quizlet.com/1067597127/icrm-part-1-exam-questions-answers-well-elaborated-already-verified-test-100-verified-solutions-20252026-latest-flas… 2/27
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Managing as people rather than a resource like
human resource theory
money or time.
Set of experiments that examined the effects of
workers' physical environment on their productivity.
Hawthorne Studies Showed the importance of the social systems in a
work group and the impact of behavioral factors on
productivity.
Theorized that workers would be more productive if
Elton Mayo
managers SEEMED more concerned about them.
Management approached concerned with increasing
productivity by focusing on understanding the human
behavioral science element in an organization - individuals and groups
and how they can be effectively and efficiently
combined in a large organization.
Developed Hierarchy of Needs theory -
physiological, safety, love, esteem, self-actualization
A.H. Maslow form a pyramid. Believed that you coud not climb
higher on the pyramid without meeting the needs of
the lower levels.
Douglas Murray Believed managers could be divided into two groups
McGregor (X and Y), based on their view of human nature.
1. Believed workers naturally disliked work and would
avoid it if possible, 2. Because of this characteristic,
workers needed to be controlled or threatened to get
Theory X managers the work accomplished, 3. And workers preferred to
be directed because they don't want the responsibility
to make decisions; lacking ambition, they prefer
security above all.
https://quizlet.com/1067597127/icrm-part-1-exam-questions-answers-well-elaborated-already-verified-test-100-verified-solutions-20252026-latest-flas… 3/27
ICRM Part 1 Exam Questions & Answers, Well
Elaborated | Already Verified Test |100% Verified
solutions | 2025\2026 Latest!!
Save
Terms in this set (234)
Activities directly associated with accomplishing an
management functions organization's mission. Includes: planning, organizing,
directing, controlling, staffing.
Process of setting objectives and determining how
those objectives are to be achieved in an uncertain
planning future. The management function concerned with
guiding the activities of employees in the appropriate
direction.
Process of determining how resources are allocated
organizing
and prepared to accomplish an organization's mission.
Proces of making decisions about how to influence
directing/leading people's behavior and then carrying out those
decisions.
Process of ascertaining whether organizational
objectives have been achieved and if not, determining
controlling
what actions should be taken to achieve them in the
future.
https://quizlet.com/1067597127/icrm-part-1-exam-questions-answers-well-elaborated-already-verified-test-100-verified-solutions-20252026-latest-flas… 1/27
,8/22/25, 5:48 PM ICRM Part 1 Exam Questions & Answers, Well Elaborated | Already Verified Test |100% Verified solutions | 2025\2026 Latest!! Flas…
Involves the recruitment, selection, training,
evaluating, and other functions related to the
staffing
utilization of human resources. Some consider this a
part of organizing.
Developed in the early 1900s; consists of scientific
management, administration and organization
classical management
management, human resources, and quality
management.
scientific management "One best way" method, is the basis for TQM.
Considered the father of scientific management. Did
Frederick Taylor time and motion studies and applied engineering
principles to the work done on the factory floor.
Worked with Taylor. Developed chartig method to
schedule workers across a series of tasks (to
Henry Gantt complete a project). Gantt charts are a precursor to
today's PERT technique (program evaluation review
technique).
Used time and motion studies to maximize efficiency
and effectiveness. Early advocate of scientific
Frank Gilbreath
management. Was the guy who was the father/central
figure in Cheaper by the Dozen.
administration and How managers manage and organizations structured.
organization management
Clarified functions of management and refined
functions. Planning, organizing, commanding,
Henri Fayol
coordinating, and controlling. (Command and
Coordination = Leadership)
Defined bureaucracy as "the ideal or pure form of
Max Weber
organization"
1. Rational, legal authority (depends on position) 2.
Traditional authority (depends on legitimacy of
three types of authority
person in command) 3. Charismatic authority
(depends on belief and trust of followers)
https://quizlet.com/1067597127/icrm-part-1-exam-questions-answers-well-elaborated-already-verified-test-100-verified-solutions-20252026-latest-flas… 2/27
, 8/22/25, 5:48 PM ICRM Part 1 Exam Questions & Answers, Well Elaborated | Already Verified Test |100% Verified solutions | 2025\2026 Latest!! Flas…
Managing as people rather than a resource like
human resource theory
money or time.
Set of experiments that examined the effects of
workers' physical environment on their productivity.
Hawthorne Studies Showed the importance of the social systems in a
work group and the impact of behavioral factors on
productivity.
Theorized that workers would be more productive if
Elton Mayo
managers SEEMED more concerned about them.
Management approached concerned with increasing
productivity by focusing on understanding the human
behavioral science element in an organization - individuals and groups
and how they can be effectively and efficiently
combined in a large organization.
Developed Hierarchy of Needs theory -
physiological, safety, love, esteem, self-actualization
A.H. Maslow form a pyramid. Believed that you coud not climb
higher on the pyramid without meeting the needs of
the lower levels.
Douglas Murray Believed managers could be divided into two groups
McGregor (X and Y), based on their view of human nature.
1. Believed workers naturally disliked work and would
avoid it if possible, 2. Because of this characteristic,
workers needed to be controlled or threatened to get
Theory X managers the work accomplished, 3. And workers preferred to
be directed because they don't want the responsibility
to make decisions; lacking ambition, they prefer
security above all.
https://quizlet.com/1067597127/icrm-part-1-exam-questions-answers-well-elaborated-already-verified-test-100-verified-solutions-20252026-latest-flas… 3/27
