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FLORIDA 911 PST MOCK EXAM (1-7 COMBINED)
QUESTIONS AND WELL ELABORATED ANSWERS
JUST RELEASED THIS YEAR
QUESTION: The ___________________ is a 24/7 clearing house which holds and shares
information with local, state, and federal entities. - ANSWER✔✔State Watch Office
QUESTION: Prioritization is not a factor when determining the order in which incidents will be
handled. - ANSWER✔✔False
QUESTION: Vehicle crashes with numerous patients is one example of an MCI. -
ANSWER✔✔True
QUESTION: A non-emergency event which may not require immediate response. -
ANSWER✔✔All of the above (Public Education, Animal Rescue, Pre-Fire Plan)
QUESTION: A portable device which has the ability to analyze the heart rhythm and deliver an
electrical shock (when necessary) to restore the heart to a normal rhythm. - ANSWER✔✔AED
QUESTION: For HAZMAT events, callers should be advised to get as close as possible to the
product so they may obtain all information requested by the PST on the telephone. -
ANSWER✔✔False
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QUESTION: ______________ is defined as feeling of deep sympathy and sorrow for another
who is stricken by misfortune accompanied by a strong desire to alleviate the suffering. -
ANSWER✔✔Compassion
QUESTION: All hospitals have a designated trauma center. - ANSWER✔✔False
QUESTION: A _________________ is a hospital unit equipped and staffed to provide care to
patients with acute and life threatening traumatic injuries. - ANSWER✔✔Trauma Center
QUESTION: Florida gives the Division of Emergency Management (DEM) the responsibility of
maintaining a statewide emergency management program. - ANSWER✔✔True
QUESTION: Which type of agreement allows emergency responders to reach across
jurisdictional boundaries to supplement the requesting agency's resources? -
ANSWER✔✔Mutual Aid Agreement
QUESTION: HIPAA law, CJIS security policy, and agency protocols all have a role in dictating
which information can or cannot be disseminated and to whom. - ANSWER✔✔True
QUESTION: A Cerebrovascular Accident, or CVA, is commonly referred to as a
_________________. - ANSWER✔✔Stroke
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QUESTION: ____________________ is defined as the skill, good judgment, and respectful
behavior that is expected from a person who is trained to do a job well. -
ANSWER✔✔Professionalism
QUESTION: Non-emergency calls do not need to be placed on hold in order to answer incoming
911 calls. - ANSWER✔✔False
QUESTION: Who can enforce changes for the grounding of an aircraft? - ANSWER✔✔FAA
QUESTION: PSTs should be willing to go the extra mile to provide excellent customer service to
callers. - ANSWER✔✔True
QUESTION: PSTs contribute to EMS safety by ________________________________. -
ANSWER✔✔Following up on responders who do not answer the radio
QUESTION: An emergency is defined as a serious, unexpected, and often dangerous
development or situation which may cause injury, loss of life, or damage to or loss of property. -
ANSWER✔✔True
QUESTION: The software that keeps records organized, easy to archive, and recall is known as
__________________. - ANSWER✔✔CAD
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QUESTION: Major fires involving death or arson should be reported to the county and state
watch office or warning point. - ANSWER✔✔True
QUESTION: Edema means _________________________. - ANSWER✔✔Swelling
QUESTION: A Telecommunicator can be held criminally liable if they violate a law or statute. -
ANSWER✔✔True
QUESTION: All of the following are factors essential to providing excellent customer service
except: - ANSWER✔✔Raising your voice
QUESTION: Helicopters or planes used to drop water or fire retardant in large quantities. -
ANSWER✔✔Aerial Fire Fighting
QUESTION: Medical calls may require a law enforcement response if crowd/traffic control is
needed. - ANSWER✔✔True
QUESTION: It is important for the PST to extract all pertinent information from the caller
___________________. - ANSWER✔✔Quickly and accurately
FLORIDA 911 PST MOCK EXAM (1-7 COMBINED)
QUESTIONS AND WELL ELABORATED ANSWERS
JUST RELEASED THIS YEAR
QUESTION: The ___________________ is a 24/7 clearing house which holds and shares
information with local, state, and federal entities. - ANSWER✔✔State Watch Office
QUESTION: Prioritization is not a factor when determining the order in which incidents will be
handled. - ANSWER✔✔False
QUESTION: Vehicle crashes with numerous patients is one example of an MCI. -
ANSWER✔✔True
QUESTION: A non-emergency event which may not require immediate response. -
ANSWER✔✔All of the above (Public Education, Animal Rescue, Pre-Fire Plan)
QUESTION: A portable device which has the ability to analyze the heart rhythm and deliver an
electrical shock (when necessary) to restore the heart to a normal rhythm. - ANSWER✔✔AED
QUESTION: For HAZMAT events, callers should be advised to get as close as possible to the
product so they may obtain all information requested by the PST on the telephone. -
ANSWER✔✔False
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QUESTION: ______________ is defined as feeling of deep sympathy and sorrow for another
who is stricken by misfortune accompanied by a strong desire to alleviate the suffering. -
ANSWER✔✔Compassion
QUESTION: All hospitals have a designated trauma center. - ANSWER✔✔False
QUESTION: A _________________ is a hospital unit equipped and staffed to provide care to
patients with acute and life threatening traumatic injuries. - ANSWER✔✔Trauma Center
QUESTION: Florida gives the Division of Emergency Management (DEM) the responsibility of
maintaining a statewide emergency management program. - ANSWER✔✔True
QUESTION: Which type of agreement allows emergency responders to reach across
jurisdictional boundaries to supplement the requesting agency's resources? -
ANSWER✔✔Mutual Aid Agreement
QUESTION: HIPAA law, CJIS security policy, and agency protocols all have a role in dictating
which information can or cannot be disseminated and to whom. - ANSWER✔✔True
QUESTION: A Cerebrovascular Accident, or CVA, is commonly referred to as a
_________________. - ANSWER✔✔Stroke
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QUESTION: ____________________ is defined as the skill, good judgment, and respectful
behavior that is expected from a person who is trained to do a job well. -
ANSWER✔✔Professionalism
QUESTION: Non-emergency calls do not need to be placed on hold in order to answer incoming
911 calls. - ANSWER✔✔False
QUESTION: Who can enforce changes for the grounding of an aircraft? - ANSWER✔✔FAA
QUESTION: PSTs should be willing to go the extra mile to provide excellent customer service to
callers. - ANSWER✔✔True
QUESTION: PSTs contribute to EMS safety by ________________________________. -
ANSWER✔✔Following up on responders who do not answer the radio
QUESTION: An emergency is defined as a serious, unexpected, and often dangerous
development or situation which may cause injury, loss of life, or damage to or loss of property. -
ANSWER✔✔True
QUESTION: The software that keeps records organized, easy to archive, and recall is known as
__________________. - ANSWER✔✔CAD
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QUESTION: Major fires involving death or arson should be reported to the county and state
watch office or warning point. - ANSWER✔✔True
QUESTION: Edema means _________________________. - ANSWER✔✔Swelling
QUESTION: A Telecommunicator can be held criminally liable if they violate a law or statute. -
ANSWER✔✔True
QUESTION: All of the following are factors essential to providing excellent customer service
except: - ANSWER✔✔Raising your voice
QUESTION: Helicopters or planes used to drop water or fire retardant in large quantities. -
ANSWER✔✔Aerial Fire Fighting
QUESTION: Medical calls may require a law enforcement response if crowd/traffic control is
needed. - ANSWER✔✔True
QUESTION: It is important for the PST to extract all pertinent information from the caller
___________________. - ANSWER✔✔Quickly and accurately
