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WGU C483 - PRINCIPLES OF MANAGEMENT;
CERTIFIED EXAM QUESTIONS WITH VERIFIED
DETAILED SOLUTIONS
Accommodation -correct-answer-A style of dealing with conflict involving
cooperation on behalf of the other party but not being assertive about one's own
interests
Accountability -correct-answer-The expectation that employees will perform a job,
take corrective action when necessary, and report upward on the status and
quality of their performance
Accounting audits -correct-answer-Procedures used to verify accounting reports
and statements
Acquisition -correct-answer-One firm buying another
Activity-based costing (ABC) -correct-answer-A method of cost accounting
designed to identify streams of activity and then to allocate costs across particular
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business processes according to the amount of time employees devote to
particular activities
Adapters -correct-answer-Companies that take the current industry structure and
its evolution as givens, and choose where to compete
Adverse impact -correct-answer-When a seemingly neutral employment practice
has a disproportionately negative effect on a protected group
Advertising support model -correct-answer-Charging fees to advertise on a site
Affective conflict -correct-answer-Emotional disagreement directed toward other
people
Affiliate model -correct-answer-Charging fees to direct site visitors to other
companies' sites
Affirmative action -correct-answer-Special efforts to recruit and hire qualified
members of groups that have been discriminated against in the past
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After-action review -correct-answer-A frank and open-minded discussion of four
basic questions aimed at continuous improvement
Alderfer's ERG theory -correct-answer-A human needs theory postulating that
people have three basic sets of needs that can operate simultaneously (Existence,
Relatedness and Growth)
Arbitration -correct-answer-The use of a neutral third party to resolve a labor
dispute
Assessment center -correct-answer-A managerial performance test in which
candidates participate in a variety of exercises and situations
Assets -correct-answer-The values of the various items the corporation owns
Authentic leadership -correct-answer-A style in which the leader is true to himself
or herself while leading
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Authority -correct-answer-The legitimate right to make decisions and to tell other
people what to do
Autocratic leadership -correct-answer-A form of leadership in which the leader
makes decisions on his or her own and then announces those decisions to the
group
Autonomous work groups -correct-answer-Groups that control decisions about
and execution of a complete range of tasks
Avoidance -correct-answer-A reaction to conflict that involves ignoring the
problem by doing nothing at all or deemphasizing the disagreement
Balanced scorecard -correct-answer-Control system combining four sets of
performance measures: financial, customer, business process, and learning and
growth
Balance sheet -correct-answer-A report that shows the financial picture of a
company at a given time and itemizes assets, liabilities, and stockholders' equity
WGU C483 - PRINCIPLES OF MANAGEMENT;
CERTIFIED EXAM QUESTIONS WITH VERIFIED
DETAILED SOLUTIONS
Accommodation -correct-answer-A style of dealing with conflict involving
cooperation on behalf of the other party but not being assertive about one's own
interests
Accountability -correct-answer-The expectation that employees will perform a job,
take corrective action when necessary, and report upward on the status and
quality of their performance
Accounting audits -correct-answer-Procedures used to verify accounting reports
and statements
Acquisition -correct-answer-One firm buying another
Activity-based costing (ABC) -correct-answer-A method of cost accounting
designed to identify streams of activity and then to allocate costs across particular
,2|Page
business processes according to the amount of time employees devote to
particular activities
Adapters -correct-answer-Companies that take the current industry structure and
its evolution as givens, and choose where to compete
Adverse impact -correct-answer-When a seemingly neutral employment practice
has a disproportionately negative effect on a protected group
Advertising support model -correct-answer-Charging fees to advertise on a site
Affective conflict -correct-answer-Emotional disagreement directed toward other
people
Affiliate model -correct-answer-Charging fees to direct site visitors to other
companies' sites
Affirmative action -correct-answer-Special efforts to recruit and hire qualified
members of groups that have been discriminated against in the past
,3|Page
After-action review -correct-answer-A frank and open-minded discussion of four
basic questions aimed at continuous improvement
Alderfer's ERG theory -correct-answer-A human needs theory postulating that
people have three basic sets of needs that can operate simultaneously (Existence,
Relatedness and Growth)
Arbitration -correct-answer-The use of a neutral third party to resolve a labor
dispute
Assessment center -correct-answer-A managerial performance test in which
candidates participate in a variety of exercises and situations
Assets -correct-answer-The values of the various items the corporation owns
Authentic leadership -correct-answer-A style in which the leader is true to himself
or herself while leading
, 4|Page
Authority -correct-answer-The legitimate right to make decisions and to tell other
people what to do
Autocratic leadership -correct-answer-A form of leadership in which the leader
makes decisions on his or her own and then announces those decisions to the
group
Autonomous work groups -correct-answer-Groups that control decisions about
and execution of a complete range of tasks
Avoidance -correct-answer-A reaction to conflict that involves ignoring the
problem by doing nothing at all or deemphasizing the disagreement
Balanced scorecard -correct-answer-Control system combining four sets of
performance measures: financial, customer, business process, and learning and
growth
Balance sheet -correct-answer-A report that shows the financial picture of a
company at a given time and itemizes assets, liabilities, and stockholders' equity
