When using Humor, keep in mind... - Answers 1) timing
2) content
3) how long the pt has known the nurse
4) pt age
5) pt cultural background
6) pt personality
7) pt perspective
T/F: Patients should never be the focus of the humor - Answers True
Humor should NOT be used when... - Answers 1) it's negative
2) Black humor
Black Humor should only be used... - Answers with staff-staff interactions in tense situations to
provide a psychological escape
T/F: Humor is the best medicine - Answers False, however it is sometimes the only medicine
available
Altruism - Answers an understanding of the experience of another involving self-sacrifice or
putting the good of another before yourself
Sympathy - Answers Sharing/experiencing the feelings of another person
empathy - Answers the sincere showing of concern , desire to understand, and the goal of
relieving suffering while providing professional assessment and interventions
Empathy has.. - Answers emotional, cognitive, and behavioral components of understanding
T/F: Compassion is empathy in action. - Answers True
Compassion - Answers The desire to understand the experience of another person
accompanied by a desire to relieve suffering.
Fatigue - Answers a nurse has gradually become less compassionate about the medical
challenges his or her patients face
Signs of Fatigue - Answers 1) lack of energy
2) muscle weakness
, 3) emotional exhaustion
4) slowed movements
5) slower reflexes
6) impaired critical thinking
Burnout - Answers Reduction in energy, emotional connection, and personal relationships
Burnout causes - Answers 1) changes in lifestyle
2) exhaustion
3) difficulty sleeping
4) overly involved w/ pt
5) nurses feel less appreciated
How to recover from Burnout - Answers 1) reflection and self-awareness
2) be honest about work environment
3) colleagues and friends
4) making healthy choices
5) set appropriate goals
6) separate work and personal life
Self-Care - Answers How nurses care for themselves and their colleagues
Self-Care Importance - Answers helps provide optimal, responsive, and positive relationships
with families and friends
Individualized Self-Care - Answers exercise, relaxation breathing, meditation, yoga, massage,
religious and spiritual connections, positive relationships with others
T/F: Most important form of support comes from peers. - Answers True
Nurse-Physician Communication Challenges - Answers issues of hierarchy, gender, educational
preparation, culture, and formal and informal power
Nurse-Physician Oppressive Communication Exchanges - Answers ´Intimidation
´Inhibition
´Restraint