Healthcare Operations Management
(C429) - PreAssessment
A community hospital board, consisting of physicians and leadership, reviews
performance data for clinical measures. Objectives from the strategic plan are often
selected by focusing on under-performing clinical outcome areas, with a specific
focus on quality patient care.
Which two components, in addition to patients' needs, should be considered?
Choose 2 answers
-Financial performance
-Opportunities for care improvement
-Alignment with mission, vision, and values
-Management, employee, and volunteer - ANSWER-
satisfactionOpportunities for care improvement
Alignment with mission, vision, and values
The board of a healthcare organization has had mixed success when filling board
member vacancies. The board is responsible for ensuring that competent board
members are appointed and maintained.
Which criterion should be established for selecting new board members?
-Ensure personnel are initially properly licensed, and certified per federal, state, and
local laws
-Aspects of individual character, competence, training, experience, and judgment
-Medical staff appointments are prohibited by their bylaws and rules and Regulations
-Individuals working for the organization directly or under contract are
eligible for - ANSWER- appointmentAspects of individual character, competence,
training, experience, and judgment
A small medical center has been placed in a Medicaid Corporate Integrity Agreement
for the next two years.
Which action will the administration need to undertake to be compliant?
-Auditing medical charts
,-Reviewing personnel records
-Hiring a team of litigation lawyers
-Conducting board member chart - ANSWER- reviewsAuditing medical charts
The charge nurse of an intensive care unit has identified communication issues
within the department. The nurse asks her supervisor for help with resolving the
communication issues.
Which strategy should the nurse's supervisor use to support the nurse's
development?
-Rounding
-Mentoring
-Networking
- - ANSWER- CollaborationMentoring
The chief financial officer of a hospital has asked the finance manager to ensure
charge-master compliance. This is a new task for the finance manager and
professional development is being sought.
Which development activity is suitable for this situation?
-Participating in round-table discussions
-Studying professional journals
-Attending a continuing education seminar
-Becoming a member of professional - ANSWER- associationsAttending a
continuing education seminar
An assistant financial manager wants to transition to operations but lacks
supervisory experience in that area.
How can the organization support professional development for this manager?
-By holding monthly meetings to discuss goals
-By establishing a mentoring relationship to share knowledge
-By letting the employee develop a roadmap to a leadership position
-By identifying opportunities to expand the employee's professional network. -
ANSWER-By establishing a mentoring relationship to share knowledge
The team leader of a nursing department has recognized the need to encourage
professional development among the certified nursing assistants (CNAs). The
, majority of CNAs want to move up the ladder; however, the CNAs have become
complacent and the team leader needs to be able to better assist them.
Who should the team leader ask to fully advise the CNAs on the necessary steps of
their career path?
-The chief medical officer
-A nursing professional assistant
-A nursing school admissions officer
-A nursing professional development - ANSWER- specialistA nursing
professional development specialist
A physician wants to be prepared for the chief medical officer position.
Which two professional development activities will assist the physician in achieving
this goal?
Choose 2 answers
-Obtaining board certification
-Engaging in lifelong learning
-Shadowing the incumbent leader
-Attending a professional - ANSWER- workshopShadowing the incumbent
leader
Attending a professional workshop
The health information management director belongs to a professional association
that wants to complete professional development training to learn more about the
ICD-10 coding system.
Which activity should be utilized to learn more about this system?
-Mentoring
-Attending workshops
-Shadowing staff members
-Reading professional - ANSWER- articlesAttending workshops
A financial services manager needs leadership professional development to increase
revenue cycle performance.
Which professional development activity will benefit this manager?
-Peer collaboration
(C429) - PreAssessment
A community hospital board, consisting of physicians and leadership, reviews
performance data for clinical measures. Objectives from the strategic plan are often
selected by focusing on under-performing clinical outcome areas, with a specific
focus on quality patient care.
Which two components, in addition to patients' needs, should be considered?
Choose 2 answers
-Financial performance
-Opportunities for care improvement
-Alignment with mission, vision, and values
-Management, employee, and volunteer - ANSWER-
satisfactionOpportunities for care improvement
Alignment with mission, vision, and values
The board of a healthcare organization has had mixed success when filling board
member vacancies. The board is responsible for ensuring that competent board
members are appointed and maintained.
Which criterion should be established for selecting new board members?
-Ensure personnel are initially properly licensed, and certified per federal, state, and
local laws
-Aspects of individual character, competence, training, experience, and judgment
-Medical staff appointments are prohibited by their bylaws and rules and Regulations
-Individuals working for the organization directly or under contract are
eligible for - ANSWER- appointmentAspects of individual character, competence,
training, experience, and judgment
A small medical center has been placed in a Medicaid Corporate Integrity Agreement
for the next two years.
Which action will the administration need to undertake to be compliant?
-Auditing medical charts
,-Reviewing personnel records
-Hiring a team of litigation lawyers
-Conducting board member chart - ANSWER- reviewsAuditing medical charts
The charge nurse of an intensive care unit has identified communication issues
within the department. The nurse asks her supervisor for help with resolving the
communication issues.
Which strategy should the nurse's supervisor use to support the nurse's
development?
-Rounding
-Mentoring
-Networking
- - ANSWER- CollaborationMentoring
The chief financial officer of a hospital has asked the finance manager to ensure
charge-master compliance. This is a new task for the finance manager and
professional development is being sought.
Which development activity is suitable for this situation?
-Participating in round-table discussions
-Studying professional journals
-Attending a continuing education seminar
-Becoming a member of professional - ANSWER- associationsAttending a
continuing education seminar
An assistant financial manager wants to transition to operations but lacks
supervisory experience in that area.
How can the organization support professional development for this manager?
-By holding monthly meetings to discuss goals
-By establishing a mentoring relationship to share knowledge
-By letting the employee develop a roadmap to a leadership position
-By identifying opportunities to expand the employee's professional network. -
ANSWER-By establishing a mentoring relationship to share knowledge
The team leader of a nursing department has recognized the need to encourage
professional development among the certified nursing assistants (CNAs). The
, majority of CNAs want to move up the ladder; however, the CNAs have become
complacent and the team leader needs to be able to better assist them.
Who should the team leader ask to fully advise the CNAs on the necessary steps of
their career path?
-The chief medical officer
-A nursing professional assistant
-A nursing school admissions officer
-A nursing professional development - ANSWER- specialistA nursing
professional development specialist
A physician wants to be prepared for the chief medical officer position.
Which two professional development activities will assist the physician in achieving
this goal?
Choose 2 answers
-Obtaining board certification
-Engaging in lifelong learning
-Shadowing the incumbent leader
-Attending a professional - ANSWER- workshopShadowing the incumbent
leader
Attending a professional workshop
The health information management director belongs to a professional association
that wants to complete professional development training to learn more about the
ICD-10 coding system.
Which activity should be utilized to learn more about this system?
-Mentoring
-Attending workshops
-Shadowing staff members
-Reading professional - ANSWER- articlesAttending workshops
A financial services manager needs leadership professional development to increase
revenue cycle performance.
Which professional development activity will benefit this manager?
-Peer collaboration
