Healthcare Operations Management
Final test with 100% answers
What is the primary problem with using traditional reporting tools to execute strategy?
Reports do not connect to other reports or actions
What is the ultimate goal of providing employees with training, a supportive culture, and appropriate
IT tools?
Meeting the organization's goals
What does "balance" mean in the term balanced scorecard?
An organization executes strategy by viewing itself from a set of balanced perspectives
What are the four perspectives used in the balanced scorecard?
Finance, Operations, Customers, Employees
The purpose of a strategy map is to:
Link strategic initiatives with "if-then" statements
The balanced scorecard with strategy mapping is quantitatively based, providing a vehicle for ongoing
strategy analysis and improvement True
Which of the following is not a financial strategy used by healthcare organizations?
Increase customer satisfaction and retention
The primary purpose of the balanced scorecard is to:
Effectively implement strategy
The topmost perspective on the standard strategy map is:
Financial
Once a strategy map has been constructed, which action is not critical to the effective use of the
balanced scorecard? use a variety of graphics to display the monthly results
Once a product has been designed and delivered, what is the last step in an effective organization's
operational process? Post-sales service
Crashing a project can be accomplished by:
Shortening the duration of tasks on the critical path
, The PDCA cycle means:
Plan, Do, Check, Act to hold the gains
PMI formal project management is:
Evidence-based procedures to deliver desired results on time and within budget
Which of the following is not included in a basic discrete even simulation model?
Management team
A change control policy is important because:
No project is ever completed exactly as it was initially planned
Susan Collins is the director of memorial ED. She has redefined the triage nurses' role to expand the
number of tasks they can perform so that they can assist other staff. This is known as: Load
balancing
The scope of a project is defined by:
Cost, time, and performance
Which is the type of contracting with the highest risk?
Time and materials
A network diagram connects tasks in order of precedence
True
The Project Management Institute is: The intellectual and academic home for the project
management profession
The intellectual and academic home for the project management profession
Agile project management should be used when
The exact performance characteristics are unknown at the beginning of the project
Which item is not a characteristic of a project?
Results in cost savings
The critical patch is used to determine:
Which tasks are linked and if accomplished on time will result in the shortest duration for the project
Which of the following is not a key step for creating effective disruptive innovations in healthcare?
Utilize agile project management in innovation projects
Final test with 100% answers
What is the primary problem with using traditional reporting tools to execute strategy?
Reports do not connect to other reports or actions
What is the ultimate goal of providing employees with training, a supportive culture, and appropriate
IT tools?
Meeting the organization's goals
What does "balance" mean in the term balanced scorecard?
An organization executes strategy by viewing itself from a set of balanced perspectives
What are the four perspectives used in the balanced scorecard?
Finance, Operations, Customers, Employees
The purpose of a strategy map is to:
Link strategic initiatives with "if-then" statements
The balanced scorecard with strategy mapping is quantitatively based, providing a vehicle for ongoing
strategy analysis and improvement True
Which of the following is not a financial strategy used by healthcare organizations?
Increase customer satisfaction and retention
The primary purpose of the balanced scorecard is to:
Effectively implement strategy
The topmost perspective on the standard strategy map is:
Financial
Once a strategy map has been constructed, which action is not critical to the effective use of the
balanced scorecard? use a variety of graphics to display the monthly results
Once a product has been designed and delivered, what is the last step in an effective organization's
operational process? Post-sales service
Crashing a project can be accomplished by:
Shortening the duration of tasks on the critical path
, The PDCA cycle means:
Plan, Do, Check, Act to hold the gains
PMI formal project management is:
Evidence-based procedures to deliver desired results on time and within budget
Which of the following is not included in a basic discrete even simulation model?
Management team
A change control policy is important because:
No project is ever completed exactly as it was initially planned
Susan Collins is the director of memorial ED. She has redefined the triage nurses' role to expand the
number of tasks they can perform so that they can assist other staff. This is known as: Load
balancing
The scope of a project is defined by:
Cost, time, and performance
Which is the type of contracting with the highest risk?
Time and materials
A network diagram connects tasks in order of precedence
True
The Project Management Institute is: The intellectual and academic home for the project
management profession
The intellectual and academic home for the project management profession
Agile project management should be used when
The exact performance characteristics are unknown at the beginning of the project
Which item is not a characteristic of a project?
Results in cost savings
The critical patch is used to determine:
Which tasks are linked and if accomplished on time will result in the shortest duration for the project
Which of the following is not a key step for creating effective disruptive innovations in healthcare?
Utilize agile project management in innovation projects
