PROSERVE EXAM EVALUATION TEST 2025/2026
QUESTIONS AND ANSWERS RATED A+
✔✔Customers are allowed to take a partially full bottle of liquor home from a restaurant
if the bottle has been sealed by staff and put into a bag - ✔✔true
✔✔A parent can provide liquor to their children during a private non-sale special event,
such as a wedding or family reunion. - ✔✔false, you cannot give your child any alcohol
during a licensed event
✔✔A liquor inspector cannot make copies of a licensee's liquor records or remove any
liquor - ✔✔false, Liquor inspectors are allowed to review and make copies of all liquor
records. They can also remove liquor samples from the premises.
✔✔A customer has just arrived at your place of work and appears intoxicated. How can
you do your duty of care? - ✔✔Call a taxi or a sober friend or family member and ask
them to give the customer a ride home.
✔✔I can be legally responsible or liable for what I do or do not do to keep customers,
property and others safe.
True - ✔✔true
✔✔It is a very busy night at a family restaurant. A 17-year-old server is near the till. A
customer is in a hurry to leave and asks the server to ring up the bill. The server notices
that two bottles of wine are on the bill.
What must the server do? - ✔✔Ask a server aged 18 or older to complete the sale.
✔✔AGLC's policies allow a minor to fix a broken piece of equipment in a bar or
nightclub where minors are not allowed to be, as long as the licensee supervises the
repair. - ✔✔true, but they have to leave right after its done
✔✔A liquor licensee sells and serves liquor on-site. Their duty of care to patrons or
guests begins... - ✔✔When patrons enter the licensed premises.
✔✔In this program, duty of care means you have a responsibility to your customers to
make sure liquor is sold, served or delivered in a safe and responsible way. It means
you must make sure that no one is hurt because of the way you've done your job. -
✔✔true
✔✔A volunteer at a minors prohibited event asks a young-looking guest for
government-issued, photo ID (risk/not a risk) - ✔✔not a risk
, ✔✔A patron trips over some broken flooring (risk/not a risk) - ✔✔risk
✔✔AGLC policies - ✔✔Hours of liquor sales and consumption
Liquor sales and service to minors
Delivery of liquor
Liquor consumption by licensee staff
Liquor pricing and liquor service
Liquor service to intoxicated patrons
Advertising by liquor licensees
Liquor product promotions
✔✔If a liquor licensee does not follow Alberta's liquor laws or AGLC's policies, AGLC
could - ✔✔Issue a warning to the licensee
Put conditions on the licensee's liquor licence
Issue a monetary fine
Require that involved staff recertify with ProServe
Suspend or cancel the licensee's liquor licence
✔✔can AGLC fire or dismiss staff if they do not follow policies - ✔✔no
✔✔A maximum of 2 standard liquor servings may be sold or served to a customer after
1:00 am. All liquor must be cleared from patron areas by 3:00 a.m - ✔✔true
✔✔liquor - ✔✔a mix of pure alcohol with other ingredients
✔✔what are some effects of alcohol - ✔✔Slows your ability to react
Makes you less alert, slows your thinking and makes it difficult to concentrate
Makes decision-making and judgement difficult, making people less cautious
Can cause memory loss
Reduces senses of touch and hearing
Causes poor muscle coordination and control
Can affect the ability to focus vision (vision becomes blurry or less clear)
Can cause an over-reaction or exaggerated response to things or situations making
people less patient, more impulsive and/or more aggressive
✔✔is alcohol a depressant or a stimulant - ✔✔Depressant
✔✔does alcohol warm the body - ✔✔no it causes body temperature to drop
✔✔After a person drinks liquor, the alcohol is absorbed by their body right away but it
takes a long time before it affects their brain and body - ✔✔false, it is absorbed and
affects the brain and body almost immediately
QUESTIONS AND ANSWERS RATED A+
✔✔Customers are allowed to take a partially full bottle of liquor home from a restaurant
if the bottle has been sealed by staff and put into a bag - ✔✔true
✔✔A parent can provide liquor to their children during a private non-sale special event,
such as a wedding or family reunion. - ✔✔false, you cannot give your child any alcohol
during a licensed event
✔✔A liquor inspector cannot make copies of a licensee's liquor records or remove any
liquor - ✔✔false, Liquor inspectors are allowed to review and make copies of all liquor
records. They can also remove liquor samples from the premises.
✔✔A customer has just arrived at your place of work and appears intoxicated. How can
you do your duty of care? - ✔✔Call a taxi or a sober friend or family member and ask
them to give the customer a ride home.
✔✔I can be legally responsible or liable for what I do or do not do to keep customers,
property and others safe.
True - ✔✔true
✔✔It is a very busy night at a family restaurant. A 17-year-old server is near the till. A
customer is in a hurry to leave and asks the server to ring up the bill. The server notices
that two bottles of wine are on the bill.
What must the server do? - ✔✔Ask a server aged 18 or older to complete the sale.
✔✔AGLC's policies allow a minor to fix a broken piece of equipment in a bar or
nightclub where minors are not allowed to be, as long as the licensee supervises the
repair. - ✔✔true, but they have to leave right after its done
✔✔A liquor licensee sells and serves liquor on-site. Their duty of care to patrons or
guests begins... - ✔✔When patrons enter the licensed premises.
✔✔In this program, duty of care means you have a responsibility to your customers to
make sure liquor is sold, served or delivered in a safe and responsible way. It means
you must make sure that no one is hurt because of the way you've done your job. -
✔✔true
✔✔A volunteer at a minors prohibited event asks a young-looking guest for
government-issued, photo ID (risk/not a risk) - ✔✔not a risk
, ✔✔A patron trips over some broken flooring (risk/not a risk) - ✔✔risk
✔✔AGLC policies - ✔✔Hours of liquor sales and consumption
Liquor sales and service to minors
Delivery of liquor
Liquor consumption by licensee staff
Liquor pricing and liquor service
Liquor service to intoxicated patrons
Advertising by liquor licensees
Liquor product promotions
✔✔If a liquor licensee does not follow Alberta's liquor laws or AGLC's policies, AGLC
could - ✔✔Issue a warning to the licensee
Put conditions on the licensee's liquor licence
Issue a monetary fine
Require that involved staff recertify with ProServe
Suspend or cancel the licensee's liquor licence
✔✔can AGLC fire or dismiss staff if they do not follow policies - ✔✔no
✔✔A maximum of 2 standard liquor servings may be sold or served to a customer after
1:00 am. All liquor must be cleared from patron areas by 3:00 a.m - ✔✔true
✔✔liquor - ✔✔a mix of pure alcohol with other ingredients
✔✔what are some effects of alcohol - ✔✔Slows your ability to react
Makes you less alert, slows your thinking and makes it difficult to concentrate
Makes decision-making and judgement difficult, making people less cautious
Can cause memory loss
Reduces senses of touch and hearing
Causes poor muscle coordination and control
Can affect the ability to focus vision (vision becomes blurry or less clear)
Can cause an over-reaction or exaggerated response to things or situations making
people less patient, more impulsive and/or more aggressive
✔✔is alcohol a depressant or a stimulant - ✔✔Depressant
✔✔does alcohol warm the body - ✔✔no it causes body temperature to drop
✔✔After a person drinks liquor, the alcohol is absorbed by their body right away but it
takes a long time before it affects their brain and body - ✔✔false, it is absorbed and
affects the brain and body almost immediately
