WGU C483 Practice Exam with Correct Answers 2025

1.)The planning level with the shortest time horizon is known as _____ planning. A)operational B)tactical C)managerial D)developmental E)vertical - Correct Ans-A.) Operational 2.)The planning process is similar to the _____ process in that both have a series of steps that are typically repeated in a cycle. A)strategy-mapping B)tactical alignment C)goal-setting D)decision-making E)environmental analysis - Correct Ans-D.) Decision-making 3.)In a SWOT analysis, the absence of reliable suppliers would be considered as a(n): A)weakness and a threat. B)weakness. C)strength. D)opportunity. E)threat. - Correct Ans-B.) Weakness 4.)A _____ system is a component of the strategic management process designed to support managers in evaluating the organization's progress with its strategy and, when discrepancies exist, taking corrective action. A)span of control B)strategic control C)strategic support D)dynamic network E)strategic integration - Correct Ans-B.) Strategic Control 5.)The strategy an organization uses to build competitive advantage by being unique in its industry or market segment along one or more dimensions is known as a(n) _____ strategy. A)integrated B)differentiation C)functional D)low-cost E)concentration - Correct Ans-B.) Differentiation WGU C483 WGU C483 6.)Which of the following is one among the six components of the strategic management process? A)Skill improvement plan B)Technology assessment C)Stakeholder analysis D)SWOT analysis E)Stockholder reporting - Correct Ans-D.) SWOT Analysis 7.)Which of the following takes place after a firm formulates its strategy? A)Establishment of mission, vision, and goals B)Analysis of external opportunities and threats C)Strategy implementation D)Analysis of internal strengths and weaknesses E)SWOT analysis - Correct Ans-C.) Strategy Implementation 8.)A vertical integration strategy is a strategy: A)used to add new businesses that produce related products or are involved in related markets and activities. B)that involves expanding the domain of the organization into supply channels or to distributors. C)employed for an organization that operates a single business and competes in a single industry. D)used to add new businesses that produce unrelated products or are involved in unrelated markets and activities. E)an organization uses to build competitive advantage by being unique in its industry or market segment along one or more dimensions. - Correct Ans-B.) That involves expanding the domain of the organization into supply channels or to distributors. 9.)_____ is considered as an activity of the external environment of an organization. Refer To: Table 4.1 A)Human resources assessment B)Financial analysis C)Marketing Audit D)Macroeconomic Analysis E)Operations Analysis - Correct Ans-D.) Macroeconomics Analysis 10.)Benchmarking is the process of assessing how well one company's basic functions and skills compare with: A)government standards. B)supplier and distributor requirements. C)those of another company. D)customer expectations. E)stockholder demands. - Correct Ans-C.) Those of another company 11.)_____ include sets of actions to be taken when a company's initial plans have not worked well or if events in the external environment require WGU C483 WGU C483 a sudden change. A)Functional plans B)Contingency plans C)Strategic maps D)Differentiation strategies E)Business incubators - Correct Ans-B.) Contingency plans 12.)Which of the following is true of operational planning? A)It is a long-term plan spanning over three years. B)It is performed by top level managers. C)It identifies specific plans and procedures. D)It focuses only on processes required in the higher organizational levels. E)It translates broad strategic goals into specific goals. - Correct Ans-C.) It identifies specific plans and procedures 13.)The most effective _____ statements inspire organization members, offering a worthwhile target for the entire organization to work together to achieve. A)vision B)operation C)business definition D)financial E)quality - Correct Ans-A.) Vision 14.)A(n) _____ illustrates the four key drivers of a firm's long-term success, and shows how goals in each area are linked to others. A)objective script B)GANTT chart C)PERT chart D)decision tree E)strategy map - Correct Ans-E.) Strategy map 15.)_____ provides individuals and work units with a clear map to follow in future activities. A)Planning B)Charting C)A mission statement D)A BCG matrix E)Staffing - Correct Ans-A.) Planning 16.)A _____ is the knowledge, expertise, or skill that underlies a company's ability to be a leader in providing a range of specific goods or services. A)knowledge flow B)continuous process C)cognitive ability D)core capability WGU C483 WGU C483 E)dynamic network - Correct Ans-D.) Core Capability A multifaceted process focusing on creating two-way exchanges with customers to foster intimate knowledge of their needs, wants, and buying patterns is called _____ management. A)customer relationship B)customer analytics C)total quality D)human resources E)buyer-behavior - Correct Ans-A.) Customer Relationship The _____ structure is an organizational form that emphasizes flexibility. A)organic B)mechanistic C)scientific D)systematic E)bureaucratic - Correct Ans-A.) Organic An organization that is skilled at creating, acquiring, and transferring knowledge and at modifying its behavior to reflect new knowledge and insights is known as a ____ organization. A)high-involvement B)network C)mechanistic D)matrix E)learning - Correct Ans-E.) Learning Which of the following is a characteristic of a large batch organization? A. Emphasis is on mutual adjustment among people B. More rules and formal procedures C. Decentralized decision making D. Highly customized products E. Organic structure - Correct Ans-B.) More rules and formal procedures Marques Tech is a leading mobile phone manufacturer. The company has a deal with FoodZone, a leading fast-food chain. Anyone with the latest Marques cell phone will get 20% off on their bill at FoodZone, with the offer being valid for six months. Which of the following best describes this scenario? A.Network organization B.Strategic alliance C.Learning organization D.High-involvement organization E.Classical conglomeration - Correct Ans-B.) Strategic Alliance WGU C483 WGU C483 In _____, the emphasis is on quality, speed, and flexibility more than on cost, efficiency, and hierarchy, which is exemplified by employees' authority to halt operations to correct problems. A.time-based competition B.total quantity management C.lean manufacturing D.flexible factories E.job shops - Correct Ans-C. Lean Manufacturing The support activities in the generic value chain include: A.firm infrastructure. B.research and development. C.outbound logistics. D.marketing and sales. E.operations. - Correct Ans-A. Firm infrastructure Deming's 14 points of quality emphasized a(n) _____ approach to management. A.short-term B.interactive C.formulaic D.generic E.holistic - Correct Ans-E. Holistic A mechanistic organization is best described as: A. an organization with fewer levels of intervening management between staff and managers. B. a form of organization that uses the principle of specialization based on function or role. C. an organization that emphasizes flexibility. D. an organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge. E. a form of organization that seeks to maximize internal efficiency. - Correct Ans-E. A form of organization that seeks to maximize internal efficiency. Which of the following is a practice that is recommended for firms to ease the pain of downsizing? A. Implement voluntary early retirement programs B. Make slow, small, and frequent layoffs C. Engage in excessive hiring D. Use downsizing as a primary option when it comes to improving efficiency E. Train people to cope with the new situation - Correct Ans-E. Train people to cope with the new situation Which of the following types of organization is similar to a bureaucratic structure? WGU C483 WGU C483 A. An organic organization B. A continuous improvement organization C. A learning organization D. A high-involvement organization E. A mechanistic organization - Correct Ans-E. A mechanistic organization At _____, a product or process is defect-free 99.99966 percent of the time. A. CIM B. ISO 9001 C. JIT system D. six sigma E. concurrent engineering - Correct Ans-D. Six Sigma Which of the following is a support activity in the generic value chain? A. Research and development B. Outbound logistics C. Operations D. Marketing and sales E. Procurement - Correct Ans-E. Procurement _____ is an integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in goods and services of high standards. A. Customer relationship management B. Mass customization C. Computer-integrated manufacturing D. Value-added manufacturing E. Total quality management - Correct Ans-E. Total quality management Which of the following statements is true of a high-involvement organization? A. The leader defers to the board of directors for all decisions. B. Employee involvement tends to be inadequate when the environment changes rapidly. C. The organizational form is a flat, decentralized structure built around a customer, good, or service. D. Lower-level employees are not accountable for a good or service delivery. E. Task forces and study groups are not generally used because they are seen as a waste of time and resource. - Correct Ans-C. Th