FLETC BOP FINAL (2025) EXAM 2025 QUESTIONS AND ANSWERS
Intervene, take responsibility for resolving the situation,
Get both sides of the story - (answer)What responsibilities do a correctional workers have to keep
conflicts from escalating?
Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively - (answer)What are the four main points to remember about communicating
attention while you listen?
Sit or lean forward,
Keep still,
Be aware of the look on your face - (answer)Your overall body language makes a big difference and
encouraging someone to talk to you what are some key things to remember?
Paraphrasing and reflecting - (answer)What to techniques is involved in responding
During the convo - (answer)When does paraphrasing occur?
At the end of the conversation - (answer)When does summarizing occur?
Rephrasing the message in your own words - (answer)What is paraphrasing?
Deals with emotions - (answer)What is reflecting?
Way to go about getting information from someone - (answer)What is probing?
Identify an area that needs to be explored further
, FLETC BOP FINAL (2025) EXAM 2025 QUESTIONS AND ANSWERS
Use open ended questions and statements to probe for additional information - (answer)What are the
do's in probing?
A brief statement highlighting the main points of discussion in feeding them back to the other party for
clarification - (answer)What is summarizing?
Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions - (answer)What are the steps on how to obtain closure?
How a person typically ask and interacts with others - (answer)What are behavioral patterns?
Predatory
Average
Weak
Psychologically disturbed - (answer)What are the four types of inmates?
Lacks a conscience rarely feel the emotion has an inflated view of himself he is restless and easily bored
openly aggressive and confrontational generally feels hostile towards authority - (answer)Describe the
predatory inmate.
Basically rational and has normal social values and morals difficulty keeping himself from being flooded
by extreme negative emotions often unstable and unreliable and exhibits exceptionally poor judgment
in problem-solving predatory inmates focus on the weak - (answer)Describe a weak inmate.
"Good" inmate - (answer)Describe an average inmate.
Intervene, take responsibility for resolving the situation,
Get both sides of the story - (answer)What responsibilities do a correctional workers have to keep
conflicts from escalating?
Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively - (answer)What are the four main points to remember about communicating
attention while you listen?
Sit or lean forward,
Keep still,
Be aware of the look on your face - (answer)Your overall body language makes a big difference and
encouraging someone to talk to you what are some key things to remember?
Paraphrasing and reflecting - (answer)What to techniques is involved in responding
During the convo - (answer)When does paraphrasing occur?
At the end of the conversation - (answer)When does summarizing occur?
Rephrasing the message in your own words - (answer)What is paraphrasing?
Deals with emotions - (answer)What is reflecting?
Way to go about getting information from someone - (answer)What is probing?
Identify an area that needs to be explored further
, FLETC BOP FINAL (2025) EXAM 2025 QUESTIONS AND ANSWERS
Use open ended questions and statements to probe for additional information - (answer)What are the
do's in probing?
A brief statement highlighting the main points of discussion in feeding them back to the other party for
clarification - (answer)What is summarizing?
Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions - (answer)What are the steps on how to obtain closure?
How a person typically ask and interacts with others - (answer)What are behavioral patterns?
Predatory
Average
Weak
Psychologically disturbed - (answer)What are the four types of inmates?
Lacks a conscience rarely feel the emotion has an inflated view of himself he is restless and easily bored
openly aggressive and confrontational generally feels hostile towards authority - (answer)Describe the
predatory inmate.
Basically rational and has normal social values and morals difficulty keeping himself from being flooded
by extreme negative emotions often unstable and unreliable and exhibits exceptionally poor judgment
in problem-solving predatory inmates focus on the weak - (answer)Describe a weak inmate.
"Good" inmate - (answer)Describe an average inmate.
