STATE FARM AUTO 2025/2026 QUESTIONS AND
ANSWERS GRADED A++
✔✔OEM Quality - ✔✔Used, rebuilt, or reconditioned parts must be of sufficient quality
relative to the part
being replaced.
✔✔Certified Crash Related Non-OEM Parts - ✔✔such parts are
subject to certification standards developed by an organization approved by State
Farm*:
•Bumper
components
•Lighting components
•Radiator supports/tie bars and associated mounting components
•Outer sheet metal and plastic/composite parts
The vehicle owner may request a new non-OEM crash part that is not certified. In
this situation, we should pay the claim based on the part being utilized
✔✔Non-OEM Delay - ✔✔No unusual delay must occur as a result of considering non-
original equipment
and/or recycled parts for use in repairs
✔✔If Non-OEM and Recycled parts are used in estimates - ✔✔The vehicle owner
should be notified when the prices of non-original equipment
and/or recycled parts are included in the estimate as outlined in CPG 2700-275
✔✔If The non-OEM part is included on the list of suspended parts and not requested by
the vehicle owner - ✔✔The estimate should not
include such part (Part Does not have to be certified) (page 22)
✔✔If the Vehicle owner requests a non-OEM part that is currently under suspension -
✔✔the estimate may include such part pursuant to certification requirements if the part
is within one of the four categories requiring certification
and CAPA or NSF has developed a certification
standard.(In the absence of a certified part being available, a non-certified part may be
used if requested by the vehicle owner.)
✔✔If there are other non suspended non-OEM parts available - ✔✔the estimate may
include such part pursuant to certification requirements if the part is within one of the
four categories requiring certification
and CAPA or NSF has developed a certification
standard.(In the absence of a certified part being available, a non-certified part may be
used if requested by the vehicle owner.)
, ✔✔OEM - ✔✔Original Equipment Manufacturer database
✔✔CCF - ✔✔Coverage Confirmation Form
✔✔ACM - ✔✔Auto Claim Manual
✔✔PDR - ✔✔Paintless Dent Repair
✔✔Auto Service Commitment - ✔✔customers with vehicle damage claims expect
repairs to be completed properly, promptly, and at competitive prices
✔✔Select Service - ✔✔designed to enhance customer service and increase efficiency
in our claim operations
✔✔ADSP - ✔✔Auto Damage Service Programs
✔✔Auto Damage Service Programs - Discussion Information - ✔✔forms outline
features and benefits available through our program and should be explained to the
vehicle owner when we receive notice of the claim
✔✔VIS - ✔✔Vehicle Inspection Sites
✔✔Vehicle Inspection Sites - ✔✔drive-ins at either Select Service locations or State
Farm office locations and are available in some areas
✔✔AEI - ✔✔Auto Estimatics Inspectors
✔✔Vehicle Inspection Site Appointment - ✔✔should be arranged for customers who
have a drivable vehicle, and have either selected a non-program provider or prefer a
cash settlement
✔✔Paintless Dent Repair - ✔✔an industry recognized repair process that involves the
removal of damage from metal exterior surface panels without disturbing the vehicle's
finish
✔✔EVRT - ✔✔Early Vehicle Routing Tool
✔✔EFT - ✔✔Electronic Funds Transfer
✔✔Competitive Bids - ✔✔process requires that two or more repairers submit
competitive estimates or "bids" for a specific repair job
✔✔PCPs - ✔✔Prevailing Competitive Prices
ANSWERS GRADED A++
✔✔OEM Quality - ✔✔Used, rebuilt, or reconditioned parts must be of sufficient quality
relative to the part
being replaced.
✔✔Certified Crash Related Non-OEM Parts - ✔✔such parts are
subject to certification standards developed by an organization approved by State
Farm*:
•Bumper
components
•Lighting components
•Radiator supports/tie bars and associated mounting components
•Outer sheet metal and plastic/composite parts
The vehicle owner may request a new non-OEM crash part that is not certified. In
this situation, we should pay the claim based on the part being utilized
✔✔Non-OEM Delay - ✔✔No unusual delay must occur as a result of considering non-
original equipment
and/or recycled parts for use in repairs
✔✔If Non-OEM and Recycled parts are used in estimates - ✔✔The vehicle owner
should be notified when the prices of non-original equipment
and/or recycled parts are included in the estimate as outlined in CPG 2700-275
✔✔If The non-OEM part is included on the list of suspended parts and not requested by
the vehicle owner - ✔✔The estimate should not
include such part (Part Does not have to be certified) (page 22)
✔✔If the Vehicle owner requests a non-OEM part that is currently under suspension -
✔✔the estimate may include such part pursuant to certification requirements if the part
is within one of the four categories requiring certification
and CAPA or NSF has developed a certification
standard.(In the absence of a certified part being available, a non-certified part may be
used if requested by the vehicle owner.)
✔✔If there are other non suspended non-OEM parts available - ✔✔the estimate may
include such part pursuant to certification requirements if the part is within one of the
four categories requiring certification
and CAPA or NSF has developed a certification
standard.(In the absence of a certified part being available, a non-certified part may be
used if requested by the vehicle owner.)
, ✔✔OEM - ✔✔Original Equipment Manufacturer database
✔✔CCF - ✔✔Coverage Confirmation Form
✔✔ACM - ✔✔Auto Claim Manual
✔✔PDR - ✔✔Paintless Dent Repair
✔✔Auto Service Commitment - ✔✔customers with vehicle damage claims expect
repairs to be completed properly, promptly, and at competitive prices
✔✔Select Service - ✔✔designed to enhance customer service and increase efficiency
in our claim operations
✔✔ADSP - ✔✔Auto Damage Service Programs
✔✔Auto Damage Service Programs - Discussion Information - ✔✔forms outline
features and benefits available through our program and should be explained to the
vehicle owner when we receive notice of the claim
✔✔VIS - ✔✔Vehicle Inspection Sites
✔✔Vehicle Inspection Sites - ✔✔drive-ins at either Select Service locations or State
Farm office locations and are available in some areas
✔✔AEI - ✔✔Auto Estimatics Inspectors
✔✔Vehicle Inspection Site Appointment - ✔✔should be arranged for customers who
have a drivable vehicle, and have either selected a non-program provider or prefer a
cash settlement
✔✔Paintless Dent Repair - ✔✔an industry recognized repair process that involves the
removal of damage from metal exterior surface panels without disturbing the vehicle's
finish
✔✔EVRT - ✔✔Early Vehicle Routing Tool
✔✔EFT - ✔✔Electronic Funds Transfer
✔✔Competitive Bids - ✔✔process requires that two or more repairers submit
competitive estimates or "bids" for a specific repair job
✔✔PCPs - ✔✔Prevailing Competitive Prices
