UCSD MGT 18: Questions With In-Depth Solutions
According to Banaji, managers must always be suspicious of their own
objectivity and ability to be fair. Correct Answer - true
Banaji, Bazerman and Chugh call attention to which factor that impacts
decision making in the workplace? Correct Answer - Implicit biases*
According to Scott Page, which is more likely to increase the probability of
innovation? Correct Answer - Two or more smart people with different
perspectives who disagree*
According to Scott Page, which team do we think will be more fun? Correct
Answer - a homogeneous team*
What does Marshall Goldsmith call the stress and strain that accompanies
mixtures of cultural differences and similarities? Correct Answer - A
Diversity tension*
What is the midsection of the "identity pyramid" presented by Geert Hofstede
that illustrates our characteristics and associations that connect us to others?
Correct Answer - group or social identifications*
According to Sandra Sucher, social categorization and stereotyping that
distinguishes a person as "other" within the work environment usually
perceives that "otherness" as a positive asset. Correct Answer - false
What characteristics are considered master statuses or foreground identities?
Correct Answer - African-American, millennial, female*
According to Sandra Sucher and M. Banaji, the conscious desire to be unbiased
eliminates unconscious prejudice resulting from social categorization.
Correct Answer - false
according to Banaji, does everyone suffer from implicit bias? Correct
Answer - yes
What is the Veil of Ignorance? Correct Answer - To minimize self-
interest in making a judgment
,In the article "Managing a Public Image", the HBS student, Kevin Knight,
reflected on his participation in a class discussion about the case of "Jensen's
Shoes." What was his concern looking back? Correct Answer - A
He was too concerned about his own bias
B
He was too concerned about arguing passionately for the minority perspective
C
He was too concerned about how he came across to others
D
All the above**
Harrison and colleagues discovered that teams with fewer surface-level
differences created better products and got along better regardless of deep-
level differences. Correct Answer - false
According to Jeffrey Polzer, when evaluating others, what serves as an
"anchor" from which we frequently fail to adjust in the face of new
information? Correct Answer - First impression
According to Polzer & Elfenbein, what is interpersonal congruence? Correct
Answer - Self-perception aligned with appraisal by co-workers
According to Katzenbach and Smith, what is the essence of a team? Correct
Answer - Common commitment to collective performance
According to Katzenbach and Smith, which is essential for an effective team.
Correct Answer - Specific performance goal
According to Richard Hackman, teams that work together harmoniously are
better and more productive. Correct Answer - false
According to Richard Hackman, the longer teams work together, the better
they perform. Correct Answer - true
, According to Richard Hackman, clarity about end goal and authority to
achieve it is a must for teams to do effective work. Correct Answer - true
According to Katzenbach and Smith, which is not a necessary characteristic of
a team? Correct Answer - Compatible personalities
According to Katzenbach and Smith, a team cannot "own" its purpose unless
management leaves it alone to be autonomous. Correct Answer - false
Which are Tuckman's phases of team development: Forming, Storming, _____,
Performing and Adjourning? Correct Answer - Norming
Which is an essential team task role, but not a team maintenance role?
Correct Answer - Devil's advocate
Which is an essential team maintenance role, but not a team task role?
Correct Answer - Encourager
According to Amy Edmonson and Kathryn Roloff, in what concept describes a
climate in which people feel free to express work-relevant thoughts and
feelings without reproach? Correct Answer - Psychological safety
According to Edmonson and Roloff, what is a type of diversity that results
from differences due to professional status? Correct Answer - Disparity
diversity
According to Edmonson and Roloff, what is the type of diversity that results
from differences due to geographical location? Correct Answer -
Separation diversity
According to Martin Davidson, what is the first and most important skill for
attaining interpersonal competence? Correct Answer - Effective listening
According to Martin Davidson, which is a more listener-centered response?
Correct Answer - advising
What is a good definition of "emotional intelligence"? Correct Answer -
the ability to accurately perceive your own and others' feelings
According to Banaji, managers must always be suspicious of their own
objectivity and ability to be fair. Correct Answer - true
Banaji, Bazerman and Chugh call attention to which factor that impacts
decision making in the workplace? Correct Answer - Implicit biases*
According to Scott Page, which is more likely to increase the probability of
innovation? Correct Answer - Two or more smart people with different
perspectives who disagree*
According to Scott Page, which team do we think will be more fun? Correct
Answer - a homogeneous team*
What does Marshall Goldsmith call the stress and strain that accompanies
mixtures of cultural differences and similarities? Correct Answer - A
Diversity tension*
What is the midsection of the "identity pyramid" presented by Geert Hofstede
that illustrates our characteristics and associations that connect us to others?
Correct Answer - group or social identifications*
According to Sandra Sucher, social categorization and stereotyping that
distinguishes a person as "other" within the work environment usually
perceives that "otherness" as a positive asset. Correct Answer - false
What characteristics are considered master statuses or foreground identities?
Correct Answer - African-American, millennial, female*
According to Sandra Sucher and M. Banaji, the conscious desire to be unbiased
eliminates unconscious prejudice resulting from social categorization.
Correct Answer - false
according to Banaji, does everyone suffer from implicit bias? Correct
Answer - yes
What is the Veil of Ignorance? Correct Answer - To minimize self-
interest in making a judgment
,In the article "Managing a Public Image", the HBS student, Kevin Knight,
reflected on his participation in a class discussion about the case of "Jensen's
Shoes." What was his concern looking back? Correct Answer - A
He was too concerned about his own bias
B
He was too concerned about arguing passionately for the minority perspective
C
He was too concerned about how he came across to others
D
All the above**
Harrison and colleagues discovered that teams with fewer surface-level
differences created better products and got along better regardless of deep-
level differences. Correct Answer - false
According to Jeffrey Polzer, when evaluating others, what serves as an
"anchor" from which we frequently fail to adjust in the face of new
information? Correct Answer - First impression
According to Polzer & Elfenbein, what is interpersonal congruence? Correct
Answer - Self-perception aligned with appraisal by co-workers
According to Katzenbach and Smith, what is the essence of a team? Correct
Answer - Common commitment to collective performance
According to Katzenbach and Smith, which is essential for an effective team.
Correct Answer - Specific performance goal
According to Richard Hackman, teams that work together harmoniously are
better and more productive. Correct Answer - false
According to Richard Hackman, the longer teams work together, the better
they perform. Correct Answer - true
, According to Richard Hackman, clarity about end goal and authority to
achieve it is a must for teams to do effective work. Correct Answer - true
According to Katzenbach and Smith, which is not a necessary characteristic of
a team? Correct Answer - Compatible personalities
According to Katzenbach and Smith, a team cannot "own" its purpose unless
management leaves it alone to be autonomous. Correct Answer - false
Which are Tuckman's phases of team development: Forming, Storming, _____,
Performing and Adjourning? Correct Answer - Norming
Which is an essential team task role, but not a team maintenance role?
Correct Answer - Devil's advocate
Which is an essential team maintenance role, but not a team task role?
Correct Answer - Encourager
According to Amy Edmonson and Kathryn Roloff, in what concept describes a
climate in which people feel free to express work-relevant thoughts and
feelings without reproach? Correct Answer - Psychological safety
According to Edmonson and Roloff, what is a type of diversity that results
from differences due to professional status? Correct Answer - Disparity
diversity
According to Edmonson and Roloff, what is the type of diversity that results
from differences due to geographical location? Correct Answer -
Separation diversity
According to Martin Davidson, what is the first and most important skill for
attaining interpersonal competence? Correct Answer - Effective listening
According to Martin Davidson, which is a more listener-centered response?
Correct Answer - advising
What is a good definition of "emotional intelligence"? Correct Answer -
the ability to accurately perceive your own and others' feelings
