UCSD MGT 18 Final Exam – Questions With Complete
Solutions
According to Cardona and Miller, only those groups who have real
accountability for collective work products can be called teams (T/F)
Correct Answer - True
According to the Carmill model of team development, what is the heart of the
destructive cycle? Correct Answer - Individual/private objectives
What do Cordona and Miller say is the moment of truth for team
development? Correct Answer - Storming
According to Coach K, how do you find leadership in unexpected places?
Correct Answer - Look for the most credible players.
Why do Cordona and Miller think the storming stage is so necessary for team
development? Correct Answer - The storming stage encompasses both
communication and decision making, which begins the process for results.
Carmill model of the storming phase: Correct Answer - Finding truth in
constructive and deconstructive business models; the heard of the
deconstructive cycle is when people put their own goals and motives ahead of
the team
Carmill's moment of truth for team leaders: Correct Answer - Watch for
coalitions forming, keep order, control the emotional aspects, stay focused on
the issues not the personalities or the subgroups
Carmill's strategies to avoid failure: Correct Answer - Going back to the
storming stage when/if the deconstructive phase appears (this shows that the
storming stage wasn't done well) or moving forward with a new task (can act
like a reset button for teams). Sometimes you must hit total failure to be able
to move forward.
What is instrumental cohesion? Correct Answer - The most fragile form
of cohesion based on the desire to achieve expected extrinsic rewards like a
bonus or a trophy.
, What is transactional leadership? Correct Answer - When people unite
purely for extrinsic objectives, leading to instrumental cohesion
What is emotional cohesion? Correct Answer - A type of cohesion that
relies on the emotional reward experienced by accomplishing intrinsic
rewards together, such as bonding and achieving
What is transforming leadership? Correct Answer - Unites around
extrinsic and intrinsic objectives to lead to emotional cohesion
What is structural cohesion? Correct Answer - The most powerful type
of cohesion, relies on the deep awareness of one's ability to add to the mission
through team experience and shared motivation
What is transcendent leadership? Correct Answer - Unites around
extrinsic, intrinsic, and transcendent objectives to lead to structural cohesion
What is Melissa Richardson's view of the fundamental mission of the team
leader? Correct Answer - That they have the basic responsibility to
foster shared objectives, which are the heart of the team.
According to Jeanne Brett, what are the subtle ways teams often generate
management dilemmas? Correct Answer - Through cultural differences
When managing a multicultural team, Brett, Behfar, and Kern recommend
which strategy to address team problems? Correct Answer - Adaptation
What tool did Erin Meyer develop to help people navigate the cultural
minefield in business relationships? Correct Answer - The Culture Map
According to Erin Meyer, which country is more consensual in it's approach to
decision making than others? Correct Answer - Japan
T/F: Erin Meyer thinks that, for business decisions, countries with a
hierarchical culture always expect the boss to make unilateral decisions.
Correct Answer - False
Solutions
According to Cardona and Miller, only those groups who have real
accountability for collective work products can be called teams (T/F)
Correct Answer - True
According to the Carmill model of team development, what is the heart of the
destructive cycle? Correct Answer - Individual/private objectives
What do Cordona and Miller say is the moment of truth for team
development? Correct Answer - Storming
According to Coach K, how do you find leadership in unexpected places?
Correct Answer - Look for the most credible players.
Why do Cordona and Miller think the storming stage is so necessary for team
development? Correct Answer - The storming stage encompasses both
communication and decision making, which begins the process for results.
Carmill model of the storming phase: Correct Answer - Finding truth in
constructive and deconstructive business models; the heard of the
deconstructive cycle is when people put their own goals and motives ahead of
the team
Carmill's moment of truth for team leaders: Correct Answer - Watch for
coalitions forming, keep order, control the emotional aspects, stay focused on
the issues not the personalities or the subgroups
Carmill's strategies to avoid failure: Correct Answer - Going back to the
storming stage when/if the deconstructive phase appears (this shows that the
storming stage wasn't done well) or moving forward with a new task (can act
like a reset button for teams). Sometimes you must hit total failure to be able
to move forward.
What is instrumental cohesion? Correct Answer - The most fragile form
of cohesion based on the desire to achieve expected extrinsic rewards like a
bonus or a trophy.
, What is transactional leadership? Correct Answer - When people unite
purely for extrinsic objectives, leading to instrumental cohesion
What is emotional cohesion? Correct Answer - A type of cohesion that
relies on the emotional reward experienced by accomplishing intrinsic
rewards together, such as bonding and achieving
What is transforming leadership? Correct Answer - Unites around
extrinsic and intrinsic objectives to lead to emotional cohesion
What is structural cohesion? Correct Answer - The most powerful type
of cohesion, relies on the deep awareness of one's ability to add to the mission
through team experience and shared motivation
What is transcendent leadership? Correct Answer - Unites around
extrinsic, intrinsic, and transcendent objectives to lead to structural cohesion
What is Melissa Richardson's view of the fundamental mission of the team
leader? Correct Answer - That they have the basic responsibility to
foster shared objectives, which are the heart of the team.
According to Jeanne Brett, what are the subtle ways teams often generate
management dilemmas? Correct Answer - Through cultural differences
When managing a multicultural team, Brett, Behfar, and Kern recommend
which strategy to address team problems? Correct Answer - Adaptation
What tool did Erin Meyer develop to help people navigate the cultural
minefield in business relationships? Correct Answer - The Culture Map
According to Erin Meyer, which country is more consensual in it's approach to
decision making than others? Correct Answer - Japan
T/F: Erin Meyer thinks that, for business decisions, countries with a
hierarchical culture always expect the boss to make unilateral decisions.
Correct Answer - False
