Quality, Continuous Improvement, and Lean Six
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Sigma D469 Exam with accurate detailed
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solutions
1. Costs of measuring, testing, and analyzing materials, parts, products,
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and the productive process to make sure they conform to design
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specifications.-
: Appraisal costs
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2. A level of quality achievement established by one company that
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other companies seek to achieve (i.e., a goal).: Benchmark
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3. In a Six Sigma program, the leader of a quality improvement
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project; a full-time position.: Black Belt
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4. In Six Sigma, a five-step process for improvement projects: define,
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measure, analyze, improve, and control.: breakthrough strategy
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5. A graphical description of the elements of a specific quality problem.: -
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cause-and-effect diagram or fishbone diagram !‱! !‱! !‱! !‱!
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,6. A grid used to prioritize causes of quality problems.: cause-and-effect
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matrix
7. A member of top management who is responsible for project success
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in a Six Sigma program.: champion
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8. The ratio of quality cost to manufacturing cost.: Cost Index
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9. A systematic methodology to design products and processes that meet
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cus- tomer expectations and can be produced at Six Sigma quality
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levels.: design for Six Sigma (DFSS)
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10.Define, measure, analyze, design, and verify.: DMADV!‱! !‱! !‱! !‱! !‱! !‱!
11.Costs of poor quality incurred after the product gets to the customer;
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‱! that is, customer service, lost sales, and so on.: external failure costs
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12.A measure of how well a product or service does what the consumer
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thinks it is supposed to do and wants it to do.: fitness for use
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,13.In a Six Sigma program, a project team member, a part-time position.: -
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Green Belt !‱!
14.Ratios that measure quality costs relative to some base accounting
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values such as sales or product units.: index numbers
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15.Costs of poor-quality products discovered during the
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production process—that is, scrap, rework, and the like.:
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internal failure costs !‱! !‱!
16.Involving everyone in the workplace in a process of gradual,
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organized, and continuous improvement.: Kaizen
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17.The ratio of quality cost to direct labor hours.: labor index
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18.Integrating Six Sigma and lean systems.: Lean Six Sigma
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19.In a Six Sigma program, a teacher and mentor for Black Belts; a
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full-time position.: Master Black Belt
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, 20.A method for identifying the causes of poor quality, which usually
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shows that most quality problems result from only a few causes.:
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Pareto analysis !‱!
21.Involving employees directly in the quality-management process to
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iden- tify and solve problems.: participative problem solving
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4 / !‱! !
31
‱!
!‱! !‱! !‱! !‱! !‱! !‱!
Sigma D469 Exam with accurate detailed
!‱! !‱! !‱! !‱! !‱! !‱!
solutions
1. Costs of measuring, testing, and analyzing materials, parts, products,
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
and the productive process to make sure they conform to design
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
specifications.-
: Appraisal costs
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2. A level of quality achievement established by one company that
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
other companies seek to achieve (i.e., a goal).: Benchmark
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
3. In a Six Sigma program, the leader of a quality improvement
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
project; a full-time position.: Black Belt
!‱! !‱! !‱! !‱! !‱!
4. In Six Sigma, a five-step process for improvement projects: define,
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
measure, analyze, improve, and control.: breakthrough strategy
!‱! !‱! !‱! !‱! !‱! !‱!
5. A graphical description of the elements of a specific quality problem.: -
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
cause-and-effect diagram or fishbone diagram !‱! !‱! !‱! !‱!
1 / !‱! !
31
‱!
,6. A grid used to prioritize causes of quality problems.: cause-and-effect
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
matrix
7. A member of top management who is responsible for project success
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
in a Six Sigma program.: champion
!‱! !‱! !‱! !‱! !‱!
8. The ratio of quality cost to manufacturing cost.: Cost Index
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
9. A systematic methodology to design products and processes that meet
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
cus- tomer expectations and can be produced at Six Sigma quality
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
levels.: design for Six Sigma (DFSS)
!‱! !‱! !‱! !‱! !‱!
10.Define, measure, analyze, design, and verify.: DMADV!‱! !‱! !‱! !‱! !‱! !‱!
11.Costs of poor quality incurred after the product gets to the customer;
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !
‱! that is, customer service, lost sales, and so on.: external failure costs
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
12.A measure of how well a product or service does what the consumer
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
thinks it is supposed to do and wants it to do.: fitness for use
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2 / !‱! !
31
‱!
,13.In a Six Sigma program, a project team member, a part-time position.: -
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
Green Belt !‱!
14.Ratios that measure quality costs relative to some base accounting
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
values such as sales or product units.: index numbers
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
15.Costs of poor-quality products discovered during the
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production process—that is, scrap, rework, and the like.:
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
internal failure costs !‱! !‱!
16.Involving everyone in the workplace in a process of gradual,
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
organized, and continuous improvement.: Kaizen
!‱! !‱! !‱! !‱!
17.The ratio of quality cost to direct labor hours.: labor index
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
18.Integrating Six Sigma and lean systems.: Lean Six Sigma
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
19.In a Six Sigma program, a teacher and mentor for Black Belts; a
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
full-time position.: Master Black Belt
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3 / !‱! !
31
‱!
, 20.A method for identifying the causes of poor quality, which usually
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
shows that most quality problems result from only a few causes.:
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
Pareto analysis !‱!
21.Involving employees directly in the quality-management process to
!‱! !‱! !‱! !‱! !‱! !‱! !‱! !‱!
iden- tify and solve problems.: participative problem solving
!‱! !‱! !‱! !‱! !‱! !‱! !‱!
4 / !‱! !
31
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