PN2002 FINAL EXAM STUDY GUIDE 2025/2026
ACCURATE QUESTIONS AND CORRECT DETAILED
ANSWERS WITH RATIONALES || 100% GUARANTEED
PASS
1. Perception: a cognitive process by which a person transforms external sensory
data into personalized images of reality
2. Problem solving: a comprehensive, sequential, cognitive process used to solve
a problem by reducing the difference between current and desired condit
3. Problem solving process- scientific method: · Define the problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
4. Decision-making: is a process that chooses a preferred option or course of
actions from among a set of alternatives based on given criteria or strategies.
5. Decision Making Process: · Define problem
mailto:https://www.stuvia.com/user/Wisdoms
, · Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
6. Critical Thinking: analytical process in which you purposefully use specific think-
ing skills to make clinical decisions.
7. What is conflict?: An opportunity to understand opposing preferences and val-
ues
8. Selective attention: is the process of focusing on a particular object in the
environment for a certain period.
9. negative self: -talk is any inner dialogue you have with yourself that may be
limiting your ability to believe in yourselfand your own abilities, and to reach your
potential.
10. Conflict Resolution: identifying sources of conflict, set goals, implement solu-
tions.
11. Conflict Resolution
Step 1:: : make the approach
· Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
12. Conflict Resolution Step 2: share perspectives: · Ask for the other persons
perspective
· Paraphrase what you hear
mailto:https://www.stuvia.com/user/Wisdoms
, · Acknowledge their contribution
· Describe your perspective
mailto:https://www.stuvia.com/user/Wisdoms
, Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
13. Conflict Resolution Step 3: Build understanding: Discuss one issue at a time
· Clarify assumptions
· Explore interests and feelings
14. Conflict Resolution Step 4: Agree on solution: · Reality test: is this doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
15. Conflict Resolution Step 5: plan next steps: · Create an action plan
· What needs to happen
· How will interaction take place if problems occur?
16. Compromising: an approach to conflict resolution that involves both assertive-
ness and cooperation on the part of everyone
17. Summarizing: is an active listening skill used to review content and process.
18. Ethnicity: - the fact or state of belonging to a social group that has a common
national or cultural tradition.
19. Health Inequity: differences in health status or in the distribution of health
mailto:https://www.stuvia.com/user/Wisdoms
ACCURATE QUESTIONS AND CORRECT DETAILED
ANSWERS WITH RATIONALES || 100% GUARANTEED
PASS
1. Perception: a cognitive process by which a person transforms external sensory
data into personalized images of reality
2. Problem solving: a comprehensive, sequential, cognitive process used to solve
a problem by reducing the difference between current and desired condit
3. Problem solving process- scientific method: · Define the problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
4. Decision-making: is a process that chooses a preferred option or course of
actions from among a set of alternatives based on given criteria or strategies.
5. Decision Making Process: · Define problem
mailto:https://www.stuvia.com/user/Wisdoms
, · Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
6. Critical Thinking: analytical process in which you purposefully use specific think-
ing skills to make clinical decisions.
7. What is conflict?: An opportunity to understand opposing preferences and val-
ues
8. Selective attention: is the process of focusing on a particular object in the
environment for a certain period.
9. negative self: -talk is any inner dialogue you have with yourself that may be
limiting your ability to believe in yourselfand your own abilities, and to reach your
potential.
10. Conflict Resolution: identifying sources of conflict, set goals, implement solu-
tions.
11. Conflict Resolution
Step 1:: : make the approach
· Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
12. Conflict Resolution Step 2: share perspectives: · Ask for the other persons
perspective
· Paraphrase what you hear
mailto:https://www.stuvia.com/user/Wisdoms
, · Acknowledge their contribution
· Describe your perspective
mailto:https://www.stuvia.com/user/Wisdoms
, Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
13. Conflict Resolution Step 3: Build understanding: Discuss one issue at a time
· Clarify assumptions
· Explore interests and feelings
14. Conflict Resolution Step 4: Agree on solution: · Reality test: is this doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
15. Conflict Resolution Step 5: plan next steps: · Create an action plan
· What needs to happen
· How will interaction take place if problems occur?
16. Compromising: an approach to conflict resolution that involves both assertive-
ness and cooperation on the part of everyone
17. Summarizing: is an active listening skill used to review content and process.
18. Ethnicity: - the fact or state of belonging to a social group that has a common
national or cultural tradition.
19. Health Inequity: differences in health status or in the distribution of health
mailto:https://www.stuvia.com/user/Wisdoms
