1|Page
PGA 3.0 Level 2 Study Guide 2025|
Comprehensive Q&A For Certification
Success
What is the focus of the interpersonal management approach? -correct-answer-
Keeping track of performance and employee behavior
Service improvements should be implemented when achievement of anticipated
benefits can be measured. (T/F) -correct-answer-True
What could be the cause of "Overall poor service" issues? -correct-answer-Poor
systems, resources, or policies
What is an example of an operational change made in response to variances? -
correct-answer-Changing tee time systems
When should management implement service improvements? -correct-answer-
When the desired benefit can be clearly measured
,2|Page
How does the facility's overall vision and core values help the retail manager? -
correct-answer-Solidify vision and core values that support vision
For which purpose are the facility's core values and vision going to be most useful
to the retail manager? -correct-answer-Guide the creation of all other aspects
What should increase in the retail operation to add value? -correct-answer-Quality
and customer service
The end of month inventory target for May is the same as the COGS for June. (T/F)
-correct-answer-False
The cost of good sold can be calculated if both the turnover rate and the average
inventory value are known. (T/F) -correct-answer-True
The BOMI predicts the dollar value of the inventory needed at the beginning of
each month to reach monthly sales goals. (T/F) -correct-answer-True
,3|Page
The higher the turnover rate, the more inventory you need on hand to reach the
same sales targets. (T/F) -correct-answer-False
Knowing the previous year's sales volume is sufficient to accurately forecast sales.
(T/F) -correct-answer-True
Inventory should arrive one to two months prior to the anticipation of sales. (T/F)
-correct-answer-True
The golf professional has projected $310,000 in annual merchandise sales,
$205,000 for the cost of goods sold, and a turnover rate of 2.5. What is the
average inventory level at cost? -correct-answer-$82,000
What is the formula for Cost of Goods Sold (COGS)? -correct-answer-BOMI + New
Inventory on Purchase = EOMI
In an open-to-buy plan, the sales estimates and the cost of goods estimates come
from what other business management tool? -correct-answer-Historical data,
trends, etc.
, 4|Page
What is the main purpose of an open-to-buy plan? -correct-answer-How much of
a particular product to buy
What information does the cost of goods sold (COGS) provide for a given period of
time? -correct-answer-Value of goods sold, stolen, lost, or destroyed
Why must golf professionals forecast beginning of month inventory (BOMI) levels?
-correct-answer-Can forecast their inventory levels for the year
What is the likely result of a high turnover rate? -correct-answer-Not enough
inventory buying or selling through inventory
What is a result of low turn rate in the golf shop merchandising operation? -
correct-answer-High quantities, high pricing, poor promotion, or stale displays
If your average inventory value is $37,000 and your annual cost of goods sold is
$114,000, what is the turnover rate? -correct-answer-3.1
PGA 3.0 Level 2 Study Guide 2025|
Comprehensive Q&A For Certification
Success
What is the focus of the interpersonal management approach? -correct-answer-
Keeping track of performance and employee behavior
Service improvements should be implemented when achievement of anticipated
benefits can be measured. (T/F) -correct-answer-True
What could be the cause of "Overall poor service" issues? -correct-answer-Poor
systems, resources, or policies
What is an example of an operational change made in response to variances? -
correct-answer-Changing tee time systems
When should management implement service improvements? -correct-answer-
When the desired benefit can be clearly measured
,2|Page
How does the facility's overall vision and core values help the retail manager? -
correct-answer-Solidify vision and core values that support vision
For which purpose are the facility's core values and vision going to be most useful
to the retail manager? -correct-answer-Guide the creation of all other aspects
What should increase in the retail operation to add value? -correct-answer-Quality
and customer service
The end of month inventory target for May is the same as the COGS for June. (T/F)
-correct-answer-False
The cost of good sold can be calculated if both the turnover rate and the average
inventory value are known. (T/F) -correct-answer-True
The BOMI predicts the dollar value of the inventory needed at the beginning of
each month to reach monthly sales goals. (T/F) -correct-answer-True
,3|Page
The higher the turnover rate, the more inventory you need on hand to reach the
same sales targets. (T/F) -correct-answer-False
Knowing the previous year's sales volume is sufficient to accurately forecast sales.
(T/F) -correct-answer-True
Inventory should arrive one to two months prior to the anticipation of sales. (T/F)
-correct-answer-True
The golf professional has projected $310,000 in annual merchandise sales,
$205,000 for the cost of goods sold, and a turnover rate of 2.5. What is the
average inventory level at cost? -correct-answer-$82,000
What is the formula for Cost of Goods Sold (COGS)? -correct-answer-BOMI + New
Inventory on Purchase = EOMI
In an open-to-buy plan, the sales estimates and the cost of goods estimates come
from what other business management tool? -correct-answer-Historical data,
trends, etc.
, 4|Page
What is the main purpose of an open-to-buy plan? -correct-answer-How much of
a particular product to buy
What information does the cost of goods sold (COGS) provide for a given period of
time? -correct-answer-Value of goods sold, stolen, lost, or destroyed
Why must golf professionals forecast beginning of month inventory (BOMI) levels?
-correct-answer-Can forecast their inventory levels for the year
What is the likely result of a high turnover rate? -correct-answer-Not enough
inventory buying or selling through inventory
What is a result of low turn rate in the golf shop merchandising operation? -
correct-answer-High quantities, high pricing, poor promotion, or stale displays
If your average inventory value is $37,000 and your annual cost of goods sold is
$114,000, what is the turnover rate? -correct-answer-3.1
