HRMN 3420 WALKER FINAL EXAM QUESTIONS
___ of knowledge and skills will become outdated every 2.5-5 years - Answer -50%
in the 1970s, KSAs became outdated every ____ years - Answer -12-15
Training - Answer -An organization's planned efforts to help employees acquire job-
related knowledge, skills, abilities, and behaviors, with the goal of applying these on the
job
Instructional design - Answer -a process of systematically developing training to meet
specific needs
Training program objectives (know at least 3) - Answer --Train employees for future
jobs
-Responding to change
-Reduce turnover
-Enhance Safety
-Improve customer service
-Change attitudes about sexual harassment and diversity
5 steps of instructional design - Answer -1. Assess needs for training
2. Ensure readiness for training
3. Plan training program
-Objectives, trainers, and methods
4. Implement training program
5. Evaluate results of training
-Person analysis asks...
-Organization analysis asks...
-Task analysis asks... - Answer --Who needs training?
-What is the context?
-In what do they need training?
Organizational analysis asks... (3) - Answer -1. Is training the right approach?
2. Are there resources available?
3. Is there management support?
Methods of organizational analysis - Answer --Critical incidents (ex. accidents,
customer satisfaction incidents)
-Performance appraisal data
-Employee surveys
Person analysis formula - Answer -performance = ability x motivation
, Why should you establish training objectives? - Answer --Employee will know what
he/she will learn
-They allow organizations to measure if training met its objective or not
Effective training objectives indicate (3) - Answer -1. What the employee is expected to
learn/do
2. The quality or level of performance that is acceptable
3. The conditions under which the trainee is expected to apply what is learned
Types of training methods (4) - Answer -1. Business games and case studies
2. Computer-based training (e-learning)
3. Experimental programs
4. Simulation training
Characteristics of business games and case studies - Answer --Provided hypothetical
company and goal
-Provided set of rules and-or procedures along with information on business
context/situation
-After those, you then make decisions on what to do
Characteristics of computer-based training - Answer --On the internet or intranet
-Usually interactive
-Can combine website training, distance learning, and virtual classrooms
-Can combine text, video, graphics, and simulations
Types of Experimental programs - Answer -1. Adventure learning
-Uses challenging, structured outdoor activities (i.e. climbing, rafting, ropes courses)
2. Action Learning
-Teams given an actual problem and develop and action plan
Characteristics of Simulation training - Answer --Combines text, photos, graphics,
videos, animation, and sound
-Interactive (provides feedback)
-Non threatening environment
orientation - Answer -Training designed to prepare employees to perform their jobs
effectively, learn about their organization, and establish work relationships
Onboarding - Answer -Ongoing process that aims to prepare new employees for full
participation in the organization
Transfer of training - Answer -Extent to which trainees effectively apply the knowledge,
skills, and attitudes learned during training to the actual job
___ of knowledge and skills will become outdated every 2.5-5 years - Answer -50%
in the 1970s, KSAs became outdated every ____ years - Answer -12-15
Training - Answer -An organization's planned efforts to help employees acquire job-
related knowledge, skills, abilities, and behaviors, with the goal of applying these on the
job
Instructional design - Answer -a process of systematically developing training to meet
specific needs
Training program objectives (know at least 3) - Answer --Train employees for future
jobs
-Responding to change
-Reduce turnover
-Enhance Safety
-Improve customer service
-Change attitudes about sexual harassment and diversity
5 steps of instructional design - Answer -1. Assess needs for training
2. Ensure readiness for training
3. Plan training program
-Objectives, trainers, and methods
4. Implement training program
5. Evaluate results of training
-Person analysis asks...
-Organization analysis asks...
-Task analysis asks... - Answer --Who needs training?
-What is the context?
-In what do they need training?
Organizational analysis asks... (3) - Answer -1. Is training the right approach?
2. Are there resources available?
3. Is there management support?
Methods of organizational analysis - Answer --Critical incidents (ex. accidents,
customer satisfaction incidents)
-Performance appraisal data
-Employee surveys
Person analysis formula - Answer -performance = ability x motivation
, Why should you establish training objectives? - Answer --Employee will know what
he/she will learn
-They allow organizations to measure if training met its objective or not
Effective training objectives indicate (3) - Answer -1. What the employee is expected to
learn/do
2. The quality or level of performance that is acceptable
3. The conditions under which the trainee is expected to apply what is learned
Types of training methods (4) - Answer -1. Business games and case studies
2. Computer-based training (e-learning)
3. Experimental programs
4. Simulation training
Characteristics of business games and case studies - Answer --Provided hypothetical
company and goal
-Provided set of rules and-or procedures along with information on business
context/situation
-After those, you then make decisions on what to do
Characteristics of computer-based training - Answer --On the internet or intranet
-Usually interactive
-Can combine website training, distance learning, and virtual classrooms
-Can combine text, video, graphics, and simulations
Types of Experimental programs - Answer -1. Adventure learning
-Uses challenging, structured outdoor activities (i.e. climbing, rafting, ropes courses)
2. Action Learning
-Teams given an actual problem and develop and action plan
Characteristics of Simulation training - Answer --Combines text, photos, graphics,
videos, animation, and sound
-Interactive (provides feedback)
-Non threatening environment
orientation - Answer -Training designed to prepare employees to perform their jobs
effectively, learn about their organization, and establish work relationships
Onboarding - Answer -Ongoing process that aims to prepare new employees for full
participation in the organization
Transfer of training - Answer -Extent to which trainees effectively apply the knowledge,
skills, and attitudes learned during training to the actual job
