Page 1 of 44
DSP DELL CLIENT FOUNDATIONS EXAM COMPLETE
200 QUESTIONS AND DETAILED SOLUTIONS LATEST
UPDATE THIS YEAR
You are at the customer's place to service XPS 9315 system board. Which digit represents the
series of the laptop in the model’s name?
-9
How should the technicians handle the PCBs while dismantling or repackaging them?
- From the edges/sides only without touching any other area.
Customer’s desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the service
call. Which section under the service manual will help you get the information about the
Diagnostic LED behavior?
- Troubleshooting.
Identify the statement that is TRUE about Intel Optane Memory?
It is a system acceleration solution for 7th Gen (or newer) Intel Core-I processor and Chipset
platforms.
Which of the following are the Pre-boot system diagnostics? (Select 2)
- SupportAssist | On-board Diagnostics.
- ePSA.
You replaced the system board of a Latitude 7530. Which method can you use to enter the
laptop's service tag?
1
,Page 2 of 44
- Input the service tag in the Service Menu (SMMM).
Which out of these is a probable point of failure for a no power issue in desktops? (Select 2)
- PSU
- Power Outlet
How do you initiate RTC reset?
- Connect System to an AC Power -> Keep the system in a power off state -> Press & hold the
power button for 30-35 Seconds -> Release the power button to initiate RTC Reset.
You have reached the customer site to replace SSD. What will be your first logical step in
attending this service call?
- Run ePSA or SupportAssist diagnostics.
The BIOS Recovery (via HDD) does not support recovery from _________ and ______. (Select
2)
- Hard Disk Drive with password set.
- Encrypted Hard Drive.
PC Doctor USB solution offers ______, _______ and _______. (Select 3)
- Individual Diagnostics
-
-
Select the values required for online validation of an error code received during the pre-boot
system diagnostics test. (Select 3)
2
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- Error Code
- Service Tag
- Validation Code
Identify the architecture of the Vostro 3520 that is assigned to you for a service call.
Intel
Which of the following statements are true about Latitude Self-Heal recovery? (Select 3)
- When self-heal is triggered, system will auto power-on with a blank screen, reboots a couple
of times (watch for the LED lights, Power, Wi-Fi, HDD Etc....).
- Self-heal can only be initiated when the coin cell battery & primary battery are not connected
to the system.
- Self-heal can be used to recover from a no POST / no Power / no Video situation.
Which of these are a part of the recommended practices while attending service calls? (Select
2)
- Whenever possible, swap with a good known part to test functionality.
- Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist | Onboard
Diagnostics Quick Test.
Which of the following is true about Pre-Boot System Diagnostics? (Select 3)
- When BIOS detects an abnormal condition on the boot, it automatically runs the Pre-Boot
System Diagnostics tests.
-Pre-boot system Diagnostics tests your hardware without using the operating system.
3
, Page 4 of 44
-The diagnostics go through every detected hardware component and notifies the user of any
errors.
A customer is getting a “No bootable device found” message while powering on the system.
Which option under the BIOS would help to fix this issue?
- Boot Configuration
Which of the following is the correct way to trigger BIOS Recovery?
-For desktops, power on the system and hold down "CTRL + Esc" Key.
For Vostro 5890, under which option of the BIOS Setup Utility can one find the 'BIOS Recovery
from Hard Drive' option?
- IS NOT Preboot behavior
You want to perform an in-depth test of a device in an Advanced Test in Pre-boot system
diagnostics. Which checkbox in the Advanced test will help you attain the desired outcome?
-Thorough mode.
What should a user do to preserve BIOS settings before recovering the system?
- Set the "Reset NVRAM" option to "Disabled" before starting the recovery process.
To prevent CPU pins from bending or any damage to the motherboard, technicians must
ensure that: (Select 2)
- ESD bag is used for repackaging.
- CPU cover is placed back covering the CPU socket.
Select the BIOS options which support in preparing a device for encryption. (Select 2)
4
DSP DELL CLIENT FOUNDATIONS EXAM COMPLETE
200 QUESTIONS AND DETAILED SOLUTIONS LATEST
UPDATE THIS YEAR
You are at the customer's place to service XPS 9315 system board. Which digit represents the
series of the laptop in the model’s name?
-9
How should the technicians handle the PCBs while dismantling or repackaging them?
- From the edges/sides only without touching any other area.
Customer’s desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the service
call. Which section under the service manual will help you get the information about the
Diagnostic LED behavior?
- Troubleshooting.
Identify the statement that is TRUE about Intel Optane Memory?
It is a system acceleration solution for 7th Gen (or newer) Intel Core-I processor and Chipset
platforms.
Which of the following are the Pre-boot system diagnostics? (Select 2)
- SupportAssist | On-board Diagnostics.
- ePSA.
You replaced the system board of a Latitude 7530. Which method can you use to enter the
laptop's service tag?
1
,Page 2 of 44
- Input the service tag in the Service Menu (SMMM).
Which out of these is a probable point of failure for a no power issue in desktops? (Select 2)
- PSU
- Power Outlet
How do you initiate RTC reset?
- Connect System to an AC Power -> Keep the system in a power off state -> Press & hold the
power button for 30-35 Seconds -> Release the power button to initiate RTC Reset.
You have reached the customer site to replace SSD. What will be your first logical step in
attending this service call?
- Run ePSA or SupportAssist diagnostics.
The BIOS Recovery (via HDD) does not support recovery from _________ and ______. (Select
2)
- Hard Disk Drive with password set.
- Encrypted Hard Drive.
PC Doctor USB solution offers ______, _______ and _______. (Select 3)
- Individual Diagnostics
-
-
Select the values required for online validation of an error code received during the pre-boot
system diagnostics test. (Select 3)
2
,Page 3 of 44
- Error Code
- Service Tag
- Validation Code
Identify the architecture of the Vostro 3520 that is assigned to you for a service call.
Intel
Which of the following statements are true about Latitude Self-Heal recovery? (Select 3)
- When self-heal is triggered, system will auto power-on with a blank screen, reboots a couple
of times (watch for the LED lights, Power, Wi-Fi, HDD Etc....).
- Self-heal can only be initiated when the coin cell battery & primary battery are not connected
to the system.
- Self-heal can be used to recover from a no POST / no Power / no Video situation.
Which of these are a part of the recommended practices while attending service calls? (Select
2)
- Whenever possible, swap with a good known part to test functionality.
- Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist | Onboard
Diagnostics Quick Test.
Which of the following is true about Pre-Boot System Diagnostics? (Select 3)
- When BIOS detects an abnormal condition on the boot, it automatically runs the Pre-Boot
System Diagnostics tests.
-Pre-boot system Diagnostics tests your hardware without using the operating system.
3
, Page 4 of 44
-The diagnostics go through every detected hardware component and notifies the user of any
errors.
A customer is getting a “No bootable device found” message while powering on the system.
Which option under the BIOS would help to fix this issue?
- Boot Configuration
Which of the following is the correct way to trigger BIOS Recovery?
-For desktops, power on the system and hold down "CTRL + Esc" Key.
For Vostro 5890, under which option of the BIOS Setup Utility can one find the 'BIOS Recovery
from Hard Drive' option?
- IS NOT Preboot behavior
You want to perform an in-depth test of a device in an Advanced Test in Pre-boot system
diagnostics. Which checkbox in the Advanced test will help you attain the desired outcome?
-Thorough mode.
What should a user do to preserve BIOS settings before recovering the system?
- Set the "Reset NVRAM" option to "Disabled" before starting the recovery process.
To prevent CPU pins from bending or any damage to the motherboard, technicians must
ensure that: (Select 2)
- ESD bag is used for repackaging.
- CPU cover is placed back covering the CPU socket.
Select the BIOS options which support in preparing a device for encryption. (Select 2)
4
