Salesforce AI Specialist Study Guide Ques ons and
answers Newest 2025/2026
Three Einstein Studio Features - Correct Answers Copilot Builder, Prompt Builder, Model
Builder
Model Builder - Correct Answers Einstein Studio feature used to build or bring your own
predic!ve AI models or LLMs
Binary Classifica!on Models - Correct Answers Target business outcomes with only two
possible results, which are represented as text data
Outcome Variable - Correct Answers The desired predic!on or outcome of a model
BYO-LLM (Bring Your Own Large Language Model) Integra!on - Correct Answers Allows you to
build AI models and externally connect them to Salesforce data using Data Cloud
%'s of AI Specialist Exam Sec!ons - Correct Answers Einstein Trust Layer: 15% of exam
Genera!ve AI in CRM Applica!ons: 17% of exam
Prompt Builder: 37% of exam
Einstein Copilot: 23% of exam
Model Builder: 8% of exam
Which key topic does the Model Builder sec!on of the exam cover? - Correct Answers
Configure standard, custom and BYO-LLM genera!ve models
Which feature of the Einstein Trust Layer helps limit hallucina!ons and decrease the likelihood
of unintended outputs? - Correct Answers Prompt Defense
, What is one way the Einstein Trust Layer ensures data privacy? - Correct Answers The Einstein
Trust Layer detects and masks sensi!ve informa!on before sending it to the large language
model (LLM).
A healthcare company is implemen!ng Salesforce Einstein to enhance its customer service
opera!ons but is highly concerned about data privacy and healthcare regula!on compliance.
The company requires that no pa!ent data is used for model training or product improvements.
What feature of the Einstein Trust Layer addresses the organiza!on's data privacy concerns? -
Correct Answers Zero-Data Reten!on Policy
From where is the Einstein Genera!ve AI Audit and Feedback Data Report package accessed? -
Correct Answers Data Cloud
A sales team wants to use AI to priori!ze outreach to poten!al customers, based on their
likelihood to convert. Which feature of Einstein for Sales Cloud should the sales team use? -
Correct Answers Einstein Lead Scoring
A company is preparing to reach out to poten!al leads who have shown interest in the
company's latest product. The company wants to send personalized emails based on each lead's
interac!ons and interests. Which feature should the company use? - Correct Answers Einstein
Sales Emails
A customer support team manages a high volume of customer inquiries daily. The team wants
to leverage genera!ve AI to decrease the !me it takes to dra? and send responses to
customers. Which feature should the company use? - Correct Answers Einstein Service Replies
for Email
A support team manager wants to implement a feature that will help agents quickly catch up
on ongoing customer conversa!ons. The manager needs a solu!on that helps agents create an
outline of completed conversa!ons within a case, including the issue and resolu!on. Which
feature meets these requirements? - Correct Answers Einstein Work Summaries
answers Newest 2025/2026
Three Einstein Studio Features - Correct Answers Copilot Builder, Prompt Builder, Model
Builder
Model Builder - Correct Answers Einstein Studio feature used to build or bring your own
predic!ve AI models or LLMs
Binary Classifica!on Models - Correct Answers Target business outcomes with only two
possible results, which are represented as text data
Outcome Variable - Correct Answers The desired predic!on or outcome of a model
BYO-LLM (Bring Your Own Large Language Model) Integra!on - Correct Answers Allows you to
build AI models and externally connect them to Salesforce data using Data Cloud
%'s of AI Specialist Exam Sec!ons - Correct Answers Einstein Trust Layer: 15% of exam
Genera!ve AI in CRM Applica!ons: 17% of exam
Prompt Builder: 37% of exam
Einstein Copilot: 23% of exam
Model Builder: 8% of exam
Which key topic does the Model Builder sec!on of the exam cover? - Correct Answers
Configure standard, custom and BYO-LLM genera!ve models
Which feature of the Einstein Trust Layer helps limit hallucina!ons and decrease the likelihood
of unintended outputs? - Correct Answers Prompt Defense
, What is one way the Einstein Trust Layer ensures data privacy? - Correct Answers The Einstein
Trust Layer detects and masks sensi!ve informa!on before sending it to the large language
model (LLM).
A healthcare company is implemen!ng Salesforce Einstein to enhance its customer service
opera!ons but is highly concerned about data privacy and healthcare regula!on compliance.
The company requires that no pa!ent data is used for model training or product improvements.
What feature of the Einstein Trust Layer addresses the organiza!on's data privacy concerns? -
Correct Answers Zero-Data Reten!on Policy
From where is the Einstein Genera!ve AI Audit and Feedback Data Report package accessed? -
Correct Answers Data Cloud
A sales team wants to use AI to priori!ze outreach to poten!al customers, based on their
likelihood to convert. Which feature of Einstein for Sales Cloud should the sales team use? -
Correct Answers Einstein Lead Scoring
A company is preparing to reach out to poten!al leads who have shown interest in the
company's latest product. The company wants to send personalized emails based on each lead's
interac!ons and interests. Which feature should the company use? - Correct Answers Einstein
Sales Emails
A customer support team manages a high volume of customer inquiries daily. The team wants
to leverage genera!ve AI to decrease the !me it takes to dra? and send responses to
customers. Which feature should the company use? - Correct Answers Einstein Service Replies
for Email
A support team manager wants to implement a feature that will help agents quickly catch up
on ongoing customer conversa!ons. The manager needs a solu!on that helps agents create an
outline of completed conversa!ons within a case, including the issue and resolu!on. Which
feature meets these requirements? - Correct Answers Einstein Work Summaries
