Chapter 1 The Automotive Service Industry
MATCHING. Choose the item in column 2 that best matches each item in column 1.
Choose the item in column 2 that best matches each item in column 1.
1) Dedicated to one manufacturer, retail A) New vehicle dealership
1)
and warranty service
B) Gas station
2) Finds it more profitable to sell chips 2)
and soft drinks C) Automotive parts, accessories, and tire
stores
3) A single purpose service organization 3)
D) Fleets
4) Work on all makes and models of 4)
vehicles E) Automotive repair and maintenance shops
5) Maintain and repair only those 5)
vehicles that are owned or leased by
that company or agency
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
6) Which - type of service shop is least likely to provide service to all makes and models of vehicles? 6)
A) Tire store
B) Chain store
C) Independent repair shop
D) All of the above
E) None of the above
7) Which of the following is a stand alone center that is part of a group of independent repair shops? 7)
A) Fleet service shop
B) Chain store
C) Independent repair shop
D) All of the above
E) None of the above
8) In the automotive service industry there is a shortage which type of employees? 8)
A) Office Managers B) Technicians
C) Owners D) Cashiers
9) Which of the following repairs a wide range of vehicles? 9)
A) Chain store
B) Independent repair shop
C) Fleet service shop
D) All of the above
E) None of the above
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SCHOLARVAULT
, 10) One #h u of #h u the #h u greatest #h u challenges #h u to #h u the #h u non-dealership # h u organizations # h u in 10) #hu
# h u automotive #h u service # h u is
.
A) Being #h u price #h u competitive
B) Access #hu to #hutechnical #hu information
C) Access # h u to #h u factory # h u technical # h u training
D) A #huand #huB
E) B #huand #huC
11) Choose #huthe #hushop #hu or #hushops #huthat #h u are #hu more #hulikely #huto #hu work #huon #hua #huwide #hu range #huof #huvehicles.
11) # h u
A) New # h u vehicle # h u dealership # h u service # h u department
B) Fleet #h u repair #h u shops
C) Chain #hu stores #hu with #hu a #hu service #hu center
D) Independent # h u repair # h u shops
E) Both #hu C #huand #hu D
F) None #huof #huthese
12) Which #hu of # h u the #hu following #hu is #hu a #hu service #hu operation #hu that #hu maintains #h u their #hu own #hu vehicles? 12) # h u
A) Independent # h u repair # h u shop
B) Chain #h u store
C) Fleet #h u service #h u shop
D) All #huof #huthe #huabove
E) None #hu of #hu the #huabove
13) Automotive #hurepair #huand #humaintenance #humake #huup #hu percent #huof #huthe #hutotal #hunumber #huof 13) # h u
#huauto #hutechs #huin #huthe #huUnited #huStates.
A) 3 B) #h u 44 C) #hu 1 D) #h u 31 E) #h u 21
TRUE/FALSE. # h u Write #h u 'T' #hu if #hu the #hu statement #h u is #hu true #hu and #hu 'F' #hu if #hu the #hu statement #hu is #hu false.
14) The #hu demand #h u for #h u vehicle #h u service #h u continues #hu to #hu grow #h u faster #h u than #h u the #h u supply. 14) # h u
15) The #h u automotive #h u service #h u industry #h u has #h u four # h u major #h u market #h u segments 15) # h u
16) Automotive #hurepair #huand #humaintenance #hushops #huhave #hua #hubuilt-in #hureferral #hubusiness 16) #hu
#hufrom #hutheir #husales # h u departments #huas #hudo #hunew #huvehicle #hudealerships.
17) Many #hucorporate #hufleets #hulimit #huthe #hunumber #huof #humakes #huand #humodels #huof #huvehicles #huthat 17) #hu
#huthey #huservice #huat #huany #huone #hutime.
18) Large # h u chain # h u operations # h u tend # h u to # h u be # h u "semi-specialists". 18) # h u
19) Automotive #hu repair #hu and # h u maintenance #hu shops #hu are #hu tied #h u to #hu a #hu specific #hu manufacturer. 19) # h u
20) The #humajority #huof #huautomotive #hutechnicians #huin #huthe #huUnited #huStates #huare #huemployed #huat 20) # h u
#huindependent #hurepair #hushops.
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SCHOLARVAULT
,Answer # h u Key
Testname: # h u UNTITLED1
1) A
2) B
3) E
4) C
5) D
6) E
7) B
8) B
9) B
10) E
11) E
12) C
13) B
14) TRUE
15) FALSE
16) FALSE
17) TRUE
18) TRUE
19) FALSE
20) TRUE
3
SCHOLARVAULT
, Chapter #hu 2 #hu #hu Physical #hu Resources
MULTIPLE # h u CHOICE. # h u Choose #hu the # h u one #hu alternative #hu that #hu best #hu completes #hu the #hu statement #hu or
#hu answers #hu the #hu question.
1) #hu
1) Along #huwith #huthe #hutechnical #hutools #huand #huequipment #huneeded #huin #hua #hushop, #huyou #humust
#hualso #huhave #huwhich #huof #huthe #hufollowing #huto #hube #huable #huto #hufunction #huin #hutoday's #humarket?
A) Shop # h u equipment
B) Communication # h u system
C) Repair # h u stalls
D) All #huof #huthe #huabove
E) None #hu of #hu the #huabove
2) #hu
2) Which #huof #huthe #hufollowing #hucomputer #huoperations #huwould #hunot #hube #huused #huto #huincrease #huthe
#huefficiency #huof #hua #hurepair #hushop?
A) Management # h u reporting B) # h u Repair #h u order #hu writing
C) # h u Employee # h u E-mail D) # h u Free #hu internet #hu access #hu for #hu all
#hu employees
3) When #h u designing #h u your #h u new #h u shop's #h u parking #h u area #h u which #h u of #h u these #h u items #h u must #h u be #h u considered?
3) # h u
A) To #hu save #hu costs, #h u employees #hu and #hu customers #h u will #hu use #hu the #h u same #hu parking #h u area
B) Clearly # h u marked # h u customer # h u parking
C) Both #huA #huand #huB
D) Neither #huA #hunor #huB
TRUE/FALSE. # h u Write #h u 'T' #hu if #hu the #hu statement #h u is #hu true #hu and #hu 'F' #hu if #hu the #hu statement #hu is #hu false.
4) The #hu majority #hu of #hu space #hu needed #hu for #hua #hu service #hu shop #hu is #hu the #hu offices #huand #hu space #hu for #hu customers.
4) # h u
MULTIPLE # h u CHOICE. # h u Choose #hu the # h u one #hu alternative #hu that #hu best #hu completes #hu the #hu statement #hu or
#hu answers #hu the #hu question.
5) # h u
5) The #hu only #hu common #h u communication #hu tool #hu listed #hu that #hu is #hu not #hu found #hu in #hu today's
#hu modern #h u repair #hu shop #h u is
.
A) Telephones
B) Text
C) E-mail
D) Telegraphs
E) None #hu of #hu the #huabove
6) In #huaddition #hu to #hu having #hu enough #h u space #huand #hu doing #hu quality #hu repairs, #h u a #hushop #hu should #h u .
6) # h u
A) Project #hu a # h u professional #h u image
B) Have # h u adequate # h u signage
C) Have #hu curb # h u appeal
D) All #huof #huthe #huabove
E) None #hu of #hu the #huabove
7) Which #h u of # h u the #h u following #h u is #h u a #h u common #h u computer-based #h u operation #h u in # h u a #h u modern # h u shop?
1
SCHOLARVAULT
MATCHING. Choose the item in column 2 that best matches each item in column 1.
Choose the item in column 2 that best matches each item in column 1.
1) Dedicated to one manufacturer, retail A) New vehicle dealership
1)
and warranty service
B) Gas station
2) Finds it more profitable to sell chips 2)
and soft drinks C) Automotive parts, accessories, and tire
stores
3) A single purpose service organization 3)
D) Fleets
4) Work on all makes and models of 4)
vehicles E) Automotive repair and maintenance shops
5) Maintain and repair only those 5)
vehicles that are owned or leased by
that company or agency
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
6) Which - type of service shop is least likely to provide service to all makes and models of vehicles? 6)
A) Tire store
B) Chain store
C) Independent repair shop
D) All of the above
E) None of the above
7) Which of the following is a stand alone center that is part of a group of independent repair shops? 7)
A) Fleet service shop
B) Chain store
C) Independent repair shop
D) All of the above
E) None of the above
8) In the automotive service industry there is a shortage which type of employees? 8)
A) Office Managers B) Technicians
C) Owners D) Cashiers
9) Which of the following repairs a wide range of vehicles? 9)
A) Chain store
B) Independent repair shop
C) Fleet service shop
D) All of the above
E) None of the above
1
SCHOLARVAULT
, 10) One #h u of #h u the #h u greatest #h u challenges #h u to #h u the #h u non-dealership # h u organizations # h u in 10) #hu
# h u automotive #h u service # h u is
.
A) Being #h u price #h u competitive
B) Access #hu to #hutechnical #hu information
C) Access # h u to #h u factory # h u technical # h u training
D) A #huand #huB
E) B #huand #huC
11) Choose #huthe #hushop #hu or #hushops #huthat #h u are #hu more #hulikely #huto #hu work #huon #hua #huwide #hu range #huof #huvehicles.
11) # h u
A) New # h u vehicle # h u dealership # h u service # h u department
B) Fleet #h u repair #h u shops
C) Chain #hu stores #hu with #hu a #hu service #hu center
D) Independent # h u repair # h u shops
E) Both #hu C #huand #hu D
F) None #huof #huthese
12) Which #hu of # h u the #hu following #hu is #hu a #hu service #hu operation #hu that #hu maintains #h u their #hu own #hu vehicles? 12) # h u
A) Independent # h u repair # h u shop
B) Chain #h u store
C) Fleet #h u service #h u shop
D) All #huof #huthe #huabove
E) None #hu of #hu the #huabove
13) Automotive #hurepair #huand #humaintenance #humake #huup #hu percent #huof #huthe #hutotal #hunumber #huof 13) # h u
#huauto #hutechs #huin #huthe #huUnited #huStates.
A) 3 B) #h u 44 C) #hu 1 D) #h u 31 E) #h u 21
TRUE/FALSE. # h u Write #h u 'T' #hu if #hu the #hu statement #h u is #hu true #hu and #hu 'F' #hu if #hu the #hu statement #hu is #hu false.
14) The #hu demand #h u for #h u vehicle #h u service #h u continues #hu to #hu grow #h u faster #h u than #h u the #h u supply. 14) # h u
15) The #h u automotive #h u service #h u industry #h u has #h u four # h u major #h u market #h u segments 15) # h u
16) Automotive #hurepair #huand #humaintenance #hushops #huhave #hua #hubuilt-in #hureferral #hubusiness 16) #hu
#hufrom #hutheir #husales # h u departments #huas #hudo #hunew #huvehicle #hudealerships.
17) Many #hucorporate #hufleets #hulimit #huthe #hunumber #huof #humakes #huand #humodels #huof #huvehicles #huthat 17) #hu
#huthey #huservice #huat #huany #huone #hutime.
18) Large # h u chain # h u operations # h u tend # h u to # h u be # h u "semi-specialists". 18) # h u
19) Automotive #hu repair #hu and # h u maintenance #hu shops #hu are #hu tied #h u to #hu a #hu specific #hu manufacturer. 19) # h u
20) The #humajority #huof #huautomotive #hutechnicians #huin #huthe #huUnited #huStates #huare #huemployed #huat 20) # h u
#huindependent #hurepair #hushops.
2
SCHOLARVAULT
,Answer # h u Key
Testname: # h u UNTITLED1
1) A
2) B
3) E
4) C
5) D
6) E
7) B
8) B
9) B
10) E
11) E
12) C
13) B
14) TRUE
15) FALSE
16) FALSE
17) TRUE
18) TRUE
19) FALSE
20) TRUE
3
SCHOLARVAULT
, Chapter #hu 2 #hu #hu Physical #hu Resources
MULTIPLE # h u CHOICE. # h u Choose #hu the # h u one #hu alternative #hu that #hu best #hu completes #hu the #hu statement #hu or
#hu answers #hu the #hu question.
1) #hu
1) Along #huwith #huthe #hutechnical #hutools #huand #huequipment #huneeded #huin #hua #hushop, #huyou #humust
#hualso #huhave #huwhich #huof #huthe #hufollowing #huto #hube #huable #huto #hufunction #huin #hutoday's #humarket?
A) Shop # h u equipment
B) Communication # h u system
C) Repair # h u stalls
D) All #huof #huthe #huabove
E) None #hu of #hu the #huabove
2) #hu
2) Which #huof #huthe #hufollowing #hucomputer #huoperations #huwould #hunot #hube #huused #huto #huincrease #huthe
#huefficiency #huof #hua #hurepair #hushop?
A) Management # h u reporting B) # h u Repair #h u order #hu writing
C) # h u Employee # h u E-mail D) # h u Free #hu internet #hu access #hu for #hu all
#hu employees
3) When #h u designing #h u your #h u new #h u shop's #h u parking #h u area #h u which #h u of #h u these #h u items #h u must #h u be #h u considered?
3) # h u
A) To #hu save #hu costs, #h u employees #hu and #hu customers #h u will #hu use #hu the #h u same #hu parking #h u area
B) Clearly # h u marked # h u customer # h u parking
C) Both #huA #huand #huB
D) Neither #huA #hunor #huB
TRUE/FALSE. # h u Write #h u 'T' #hu if #hu the #hu statement #h u is #hu true #hu and #hu 'F' #hu if #hu the #hu statement #hu is #hu false.
4) The #hu majority #hu of #hu space #hu needed #hu for #hua #hu service #hu shop #hu is #hu the #hu offices #huand #hu space #hu for #hu customers.
4) # h u
MULTIPLE # h u CHOICE. # h u Choose #hu the # h u one #hu alternative #hu that #hu best #hu completes #hu the #hu statement #hu or
#hu answers #hu the #hu question.
5) # h u
5) The #hu only #hu common #h u communication #hu tool #hu listed #hu that #hu is #hu not #hu found #hu in #hu today's
#hu modern #h u repair #hu shop #h u is
.
A) Telephones
B) Text
C) E-mail
D) Telegraphs
E) None #hu of #hu the #huabove
6) In #huaddition #hu to #hu having #hu enough #h u space #huand #hu doing #hu quality #hu repairs, #h u a #hushop #hu should #h u .
6) # h u
A) Project #hu a # h u professional #h u image
B) Have # h u adequate # h u signage
C) Have #hu curb # h u appeal
D) All #huof #huthe #huabove
E) None #hu of #hu the #huabove
7) Which #h u of # h u the #h u following #h u is #h u a #h u common #h u computer-based #h u operation #h u in # h u a #h u modern # h u shop?
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SCHOLARVAULT
