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1. What always stays constant regardless Change
of where you work?
2. What is the goal of managed care sys- To control cost
tems?
3. Which category in the institutions orga- Employee
nizational chart best describes line offi-
cers' position?
4. What is the most important factor in be- Honesty and integrity
ing a security officer?
5. What does CMS stand for? Centers for Medicare & Medicaid Services
6. What does FTE stand for? Full Time Equivalent
7. What does HIPPA stand for? Health Insurance Portability and Accountability
Act
8. Who makes most of the critical security Security Officer
decisions in the organization?
9. For whom do supervisors advocate? Employees and the organization
10. What the two distinct sides of a supervi- Personnel and tasks
sor's work?
11. What are three tasks assigned to a su- 1) Documentation 2) Scheduling and 3) Budget
pervisor?
12. What is the simple secret to keeping em- Take care of the little things
ployees content?
13. Balance
, IAHSS Supervisor - Third Addition
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A good supervisor is one who can create
_________________________ .
14. What percentage of the security oper- More than 93%
ating budget is allocated to labor and
labor-related costs?
15. A simple rule of that is what is for Organization.... individual
the team or _________________________
wins out over what is good for the
________________________.
16. Real recognition, given Correctly
____________________, makes an impact
and helps build individual as well as
team morale.
17. As a supervisor, you must recog- Good..... flourish
nize what various staff member are
_______________ at and then work to
put them in situations where they can
____________________.
18. Documenting employee performance is Everyday
an essential, ________________ process.
19. The schedule must, first, work for Organization..... staff
your ______________________ and, sec-
ond, be fair and equitable for your
__________________________.
20. Protect