3CX ACADEMY, INTERMEDIATE CERTIFICATION

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3CX ACADEMY, INTERMEDIATE CERTIFICATION

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2025/2026

Institution Course 3CX ACADEMY

Course Course 3CX ACADEMY

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3CX ACADEMY, INTERMEDIATE CERTIFICATION

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3CX ACADEMY, INTERMEDIATE
CERTIFICATION

User43A43from43group43A43has43"Show43presence43to43group43members"43and43"Can43S
ee43group43members"43checked,43User43B43from43group43B43has43the43same.43Can43the
y43see43each43others43presences?43-43answer--No

Certificates43in43PFX43format43are43single43files43containing43the43certificate43and43the43
private43key.43-43answer--True

Is43there43a43way43to43add43a43company43phonebook43contact43from43the433CX43client43
-43answer--Yes

You43are43using43"Prioritized43Hunt"43as43your43"Ring43Strategy"43in43Ring43Groups.43Th
ree43extensions43are43added43as43members43of43this43Ring43Group43(in43order43A,43B,43
and43C).43Let's43assume43that43extension43B43is43engaged43in43a43call.43Extension43A43a
nd43C43are43available.43A43new43call43comes43into43this43Ring43Group.43If43extension43A4
3does43not43answer43the43call43after43the43configured43"Ring43Time"43the43call43will43be43
forwarded43to43the43"Destination43if43no43answer"43-43answer--False

The43way43the43Digital43Receptionist43destination43is43chosen,43is43controlled43by43the43
DTMF43tone43it43receives.43-43answer--True

In43general,43calls43from43a43Queue43to43an43IP43phone43will43never43leave43a43missed43
call43notification.43-43answer--True

On43an43existing433CX43installation,43if43you43want43to43change43the43public43FQDN43but
43keep43the43same43license43key,43you43must43take43a43backup43with43all43options43exce
pt43"Include43License43Key43&43FQDN,"43release43the43FQDN43from43the43license43key,4
3reinstall433CX,43restore43the43backup43and43enter43the43new43FQDN43with43the43old43lic
ense43key.43-43answer--True

When43custom43prompts43are43used43during43the43announcement43of43the43Digital43Rec
eptionist,43the43prompt43must43be43in43the43format:43MP3,43encoded43in43PCM,43843kHz,
431643bit,43mono.43-43answer--False

Can43a43range43of43dates43be43defined43as43a43Holiday?43-43answer--Yes

All43extensions43are43added43to43the43"DEFAULT"43group43(which43can43be43renamed)43
upon43creation.43-43answer--True

, STUN43is43a43method43enabling43deskphones43to43discover43their43public43IP43address4
3and43port43mapping43of43their43internal43SIP43port.43-43answer--True

In43order43to43upgrade43from43V1443latest43Service43Pack43to43V15,43the43correct43proce
dure43is:43Full43Backup43of43V1443->43Uninstall43V1443->43Install43V1543-
>43during43the43installation43restore43V1443backup43->43finish43the43V1543installation.43-
43answer--True

Extension4310043is43an43agent43of43the43two43Queues.433CX43is43licensed43with43a43"Sta
ndard43Edition"43license.43Can43extension43100,43by43any43means,43only43log43out43from
43Queue43A43as43an43active43agent43but43not43from43Queue43B?43-43answer--No

The43default43backup43folder43set43during43the43installation43in43Windows43is43C:\
ProgramData\3CX\Instance1\Data\
Backups\.43If43you43uninstall433CX,43is43this43folder43deleted43without43warning43along43
with43all43its43contents?43-43answer--Yes

An43extension43is43part43of43a43ring43group.43This43extension43has43switched43its43profile
43to43DnD43and43has43been43configured43to43redirect43all43calls43to43the43extension,43to43
voice43mail.43Will43all43calls43to43the43ring43group43also43be43redirected43to43the43voicem
ail43of43the43user?43-43answer--False43(No)

If43you43choose43to43use43your43own43public43FQDN43during43the433CX43installation,43ca
n43you43use43a43wildcard43certificate,43if43it43covers43the43FQDN43you43want43to43use?43-
43answer--Yes

As43the433CX43SBC43can43help43overcome43NAT43issues43no43NAT43is43required43at43al
l,43neither43at43the43remote43location43where43the43SBC43is43located43nor43on43the43firew
all43in43front43of433CX.43-43answer--True

Chat43messages43across43the43users43of43a43group43can43be43blocked43by43unticking43t
he43right43"Can43Chat43with43group43members."43-43answer--False

Voice43mailbox43greetings43can43be43different43based43on43the43user's43profile43status.43
-43answer--True

A43caller43connected43to43a43Digital43Receptionist43can43directly43dial43the43extension43n
umber43of43a43user43and43will43directly43be43transferred43to43that43extension.43-
43answer--True

When43a43STUN43IP43phone43is43booted43and43prompts43the43user43to43authenticate43(
RPS),43the43user43must43enter43the43Extension43Number43and43voicemail43PIN.43-
43answer--True

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Uploaded on: August 13, 2025
Number of pages: 6
Written in: 2025/2026
Type: Exam (elaborations)
Contains: Questions & answers

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