LODGING MANAGEMENT
CERTIFICATION TEST EXAM 2025
QUESTIONS AND ANSWERS
The key role of a destination marketing organization (DMO) is to: - ANS develop economic
growth by attracting visitors through the marketing of local
attractions services.
What type of hotel typically attracts guests who enjoy gaming and live entertainment? -
ANS casino
Hotels, resorts, and vacation rentals fall under which hospitality-related business
category? - ANS Accommodations
Which of the following is an example of an executive level hospitality position? - ANS general
manager
The R.A.V.E. principle is closely associated with which one of the following? - ANS diversity
Which of the following is classified as a soft skill? - ANS a positive attitude
The document that summaries an individual's qualifications, work experience, and
education is called a _________. - ANS Resume
1
Page
@COPYRIGHT FYNDLAY 2025/2026
, At what stage in the guest cycle does the guest select a hotel? - ANS Pre-arrival
. After listening to a customer complaint, an employee should: - ANS apologize for the
inconvenience or frustration experienced by the guest.
The Guest Service Measurement (GSM) allows hospitality or tourism-related
businesses to: - ANS Determine how satisfied guests are with experience.
Performance standards are used to: - ANS measure how well a person does his or her job
What is one of the fastest growing sectors of the hospitality and tourism industry? -
ANS International travel
Which of the following is classified as a Point of Sale (POS) system? - ANS a cash register
Which of the following conversations contains information that is sensitive in nature
and should be conducted in private? - ANS informing a gust their credit card has been
declined
When communicating through email to guest, it is important for employees to: - ANS use
proper spelling, grammar, and punctuation.
Unless otherwise instructed, employees should greet guests by using: - ANS his or her
salutation and last name (Mr. Smith)
What is the name of the financial statement that summarizes an operation's revenue,costs, and
expenses during a specific period of time? - ANS Profit and loss (P&L) statement
Which of the following classifies as nonverbal communication - ANS all of the above:facial
2
Page
expressions,voice tone and pitch,and crossed arms
@COPYRIGHT FYNDLAY 2025/2026
CERTIFICATION TEST EXAM 2025
QUESTIONS AND ANSWERS
The key role of a destination marketing organization (DMO) is to: - ANS develop economic
growth by attracting visitors through the marketing of local
attractions services.
What type of hotel typically attracts guests who enjoy gaming and live entertainment? -
ANS casino
Hotels, resorts, and vacation rentals fall under which hospitality-related business
category? - ANS Accommodations
Which of the following is an example of an executive level hospitality position? - ANS general
manager
The R.A.V.E. principle is closely associated with which one of the following? - ANS diversity
Which of the following is classified as a soft skill? - ANS a positive attitude
The document that summaries an individual's qualifications, work experience, and
education is called a _________. - ANS Resume
1
Page
@COPYRIGHT FYNDLAY 2025/2026
, At what stage in the guest cycle does the guest select a hotel? - ANS Pre-arrival
. After listening to a customer complaint, an employee should: - ANS apologize for the
inconvenience or frustration experienced by the guest.
The Guest Service Measurement (GSM) allows hospitality or tourism-related
businesses to: - ANS Determine how satisfied guests are with experience.
Performance standards are used to: - ANS measure how well a person does his or her job
What is one of the fastest growing sectors of the hospitality and tourism industry? -
ANS International travel
Which of the following is classified as a Point of Sale (POS) system? - ANS a cash register
Which of the following conversations contains information that is sensitive in nature
and should be conducted in private? - ANS informing a gust their credit card has been
declined
When communicating through email to guest, it is important for employees to: - ANS use
proper spelling, grammar, and punctuation.
Unless otherwise instructed, employees should greet guests by using: - ANS his or her
salutation and last name (Mr. Smith)
What is the name of the financial statement that summarizes an operation's revenue,costs, and
expenses during a specific period of time? - ANS Profit and loss (P&L) statement
Which of the following classifies as nonverbal communication - ANS all of the above:facial
2
Page
expressions,voice tone and pitch,and crossed arms
@COPYRIGHT FYNDLAY 2025/2026
