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Exam (elaborations)

ITC 235 FINAL EXAM STUDY GUIDE QUESTIONS WITH COMPLETE ANSWERS

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ITC 235 FINAL EXAM STUDY GUIDE QUESTIONS WITH COMPLETE ANSWERS

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Zach wants to install Windows IO over his existing copy of Windows IO. He wants to
keep his personal files, apps, and Windows settings. He currently has a USB drive with
a Windows IO ISO.
What type of installation will you recommend for Zach?


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Repair upgrade

,Benjamin recently issued new mobile phones to the marketing team at his company.
Each phone can transmit encrypted information for payments made at a retail
checkout counter. The technology also allows the marketing team to share data
quickly.
What technology is set up on the marketing team's phones?


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NFC




Andy is working as a service technician and has been asked by a user for assistance
with transferring files. Andy would like to not only assist in transferring files but also
remote in and take control of the user's computer to further help walk through the
requested process.
What would allow Andy to do all three?


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Virtual Network Computing (VNC)




If a user enters a command and wishes to terminate it before its execution, what key
presses can be used? (Choose all that apply)


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Ctrl+C
Ctrl+Break
Ctrl+Pause

,Henry is using the command line to troubleshoot whether a Windows client is able to
connect to the server on his network.


What command should Henry use to check whether he has connectivity to the
server?


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ping




Mark has been asked to set up several smartphones to connect to the email server in
the company for which he works.
What is the effect of configuring POP3 vs IMAP using the default settings?


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POP3 deletes messages from the email server, IMAP does not




A Windows user contacted the help desk with a problem that requires the technician
to connect to the remote computer using Remote Assistance to view a very detailed
and cryptic error message on the user's desktop. Each attempt the technician makes
to connect to the remote computer results in a message stating the connection was
refused.
Which of the following protocol and port number combinations should be opened on
the remote computer's firewall to allow this connection?


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, RDP, port 3389




You bought a new computer with two case fans that constantly run a little loud.
However, right out of the box, you notice the system is exhibiting intermittent
problems. You go into the BIOS and observe the CPU temperature is 100 degrees
Fahrenheit (3S degrees Celsius).
Which of the following best describes the thought process you should employ in your
troubleshooting efforts?


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Consider troubleshooting issues and possibilities that are not necessarily
related to cooling




There are definitely times when organizations may need to revert back to a prior
version of an application, a database or other IT tools when there are issues and
changes that need to be made to ensure that the tools are functioning properly.
Which of the following is the term used to define the activities that take place to go
back to the original state after a failed change implementation?


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Rollback plan




A user has just finished surfing the Internet. What is the suggested best practice to
secure the browser?


Give this one a try later!

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