PN 101 FINAL EXAM STUDY GUIDE
WITH ACCURATE SOLUTIONS
LSBPNE hMission hStatement h- hcorrect hanswers h-To hprotect hthe hhealth, hsafety
hand hwelfare hof hthe hpublic.
Disciplinary hActions hof hLSBPNE h- hcorrect hanswers h-Reprimand, hprobation,
hsuspension, hrevocation, hdenial, h$500 hfine, h6 hmonths hin hjail, hrevoked hlicense.
3 hPhases hof hthe hTherapeutic hRelationship h- hcorrect hanswers h-Orientation
hPhase, hWorking hPhase, hTermination hPhase
Orientation hPhase h- hcorrect hanswers h-The hnurse hand hclient hmake han
hagreement hthat hthey hwill hbe hworking htogether. hThe hgoal his hto hestablish htrust.
Working hPhase h- hcorrect hanswers h-Care hfor hthe hclient. hInitial hnursing hDx his
hcorrected.
Termination hPhase h- hcorrect hanswers h-The hclient his hdischarged.
, Passive hListening h- hcorrect hanswers h-Understanding hthe hauditory hmessages
hsent hby ha hsender.
Active hListening h- hcorrect hanswers h-The hnurse htakes han hACTIVE hpart hby
heliciting hdetails hfrom hthe hclient hto hthink hmore habout hwhat his hbeing hsaid.
Blocking h- hcorrect hanswers h-A hcessation hof hthought hproduction hfrom hno
happarent hreason.
Brevity h- hcorrect hanswers h-Short hand hconcise.
Techniques hthat hImprove hCommunication h- hcorrect hanswers h-Exploring, hMaking
hObservations, hRestating
Techniques hthat hHinder hCommunication h- hcorrect hanswers h-Reassuring, hGiving
hApproval, hRejecting, hAgreeing, hDisagreeing, hAdvising, hProbing, hChallenging,
hBelittling, hGiving hLiteral hResponses, hDenial, hInterpreting, hIntroducing hand
hUnrelated hTopic.
Probing h- hcorrect hanswers h-May hmake ha hclient hfeel hused hand hvalued honly
hfor hthe hinformation hthey hcan hgive. hMost hpeople hresist hpersistent hquestions.
SBAR h- hcorrect hanswers h-Situation, hBackground, hAssessment,
hRecommendation
Intonation h- hcorrect hanswers h-Rise hand hfall hin hpitch hof hthe hvoice.
Clarity h- hcorrect hanswers h-Making hsure hthe hcommunication his hclear.
Relevance h- hcorrect hanswers h-Communicating hthe happropriate hinformation hat
hthe hright htime.
Connotative h- hcorrect hanswers h-Interpretations hcontain han hemotional helement.
Denotative h- hcorrect hanswers h-Describe han hevent hin hobject hterms.
Aphasia h- hcorrect hanswers h-Defect hin hor hloss hof hthe hability hto hspeak, hwrite
hor hsign, hor hthe hability hto hcomprehend hspeech hand hcommunication.
Types hof hNon-Verbal hCommunication h- hcorrect hanswers h-Personal hSpace,
hBody hCharacteristics, hFacial hExpression, hEye hContact, hTouch, hBody hGestures,
hGender hDifferences
Sender h- hcorrect hanswers h-The horiginator hor hsource hof hthe hidea.
Message h- hcorrect hanswers h-The hidea.
Receiver h- hcorrect hanswers h-The hperson hwho hreceives hand hinterprets hthe
hmessage.
WITH ACCURATE SOLUTIONS
LSBPNE hMission hStatement h- hcorrect hanswers h-To hprotect hthe hhealth, hsafety
hand hwelfare hof hthe hpublic.
Disciplinary hActions hof hLSBPNE h- hcorrect hanswers h-Reprimand, hprobation,
hsuspension, hrevocation, hdenial, h$500 hfine, h6 hmonths hin hjail, hrevoked hlicense.
3 hPhases hof hthe hTherapeutic hRelationship h- hcorrect hanswers h-Orientation
hPhase, hWorking hPhase, hTermination hPhase
Orientation hPhase h- hcorrect hanswers h-The hnurse hand hclient hmake han
hagreement hthat hthey hwill hbe hworking htogether. hThe hgoal his hto hestablish htrust.
Working hPhase h- hcorrect hanswers h-Care hfor hthe hclient. hInitial hnursing hDx his
hcorrected.
Termination hPhase h- hcorrect hanswers h-The hclient his hdischarged.
, Passive hListening h- hcorrect hanswers h-Understanding hthe hauditory hmessages
hsent hby ha hsender.
Active hListening h- hcorrect hanswers h-The hnurse htakes han hACTIVE hpart hby
heliciting hdetails hfrom hthe hclient hto hthink hmore habout hwhat his hbeing hsaid.
Blocking h- hcorrect hanswers h-A hcessation hof hthought hproduction hfrom hno
happarent hreason.
Brevity h- hcorrect hanswers h-Short hand hconcise.
Techniques hthat hImprove hCommunication h- hcorrect hanswers h-Exploring, hMaking
hObservations, hRestating
Techniques hthat hHinder hCommunication h- hcorrect hanswers h-Reassuring, hGiving
hApproval, hRejecting, hAgreeing, hDisagreeing, hAdvising, hProbing, hChallenging,
hBelittling, hGiving hLiteral hResponses, hDenial, hInterpreting, hIntroducing hand
hUnrelated hTopic.
Probing h- hcorrect hanswers h-May hmake ha hclient hfeel hused hand hvalued honly
hfor hthe hinformation hthey hcan hgive. hMost hpeople hresist hpersistent hquestions.
SBAR h- hcorrect hanswers h-Situation, hBackground, hAssessment,
hRecommendation
Intonation h- hcorrect hanswers h-Rise hand hfall hin hpitch hof hthe hvoice.
Clarity h- hcorrect hanswers h-Making hsure hthe hcommunication his hclear.
Relevance h- hcorrect hanswers h-Communicating hthe happropriate hinformation hat
hthe hright htime.
Connotative h- hcorrect hanswers h-Interpretations hcontain han hemotional helement.
Denotative h- hcorrect hanswers h-Describe han hevent hin hobject hterms.
Aphasia h- hcorrect hanswers h-Defect hin hor hloss hof hthe hability hto hspeak, hwrite
hor hsign, hor hthe hability hto hcomprehend hspeech hand hcommunication.
Types hof hNon-Verbal hCommunication h- hcorrect hanswers h-Personal hSpace,
hBody hCharacteristics, hFacial hExpression, hEye hContact, hTouch, hBody hGestures,
hGender hDifferences
Sender h- hcorrect hanswers h-The horiginator hor hsource hof hthe hidea.
Message h- hcorrect hanswers h-The hidea.
Receiver h- hcorrect hanswers h-The hperson hwho hreceives hand hinterprets hthe
hmessage.
