SHRM EXAM, PRACTICE EXAM AND STUDY GUIDE NEWEST 2024 ACTUAL EXAM 500 QUESTIONS AND
CORRECT DETAILED ANSWERS
a leadership theory that suggests that leaders have innate qualities and characteristics that others
cannot acquire.
sometimes referred to as the "great man theory" - (answer) Trait Theory
Leadership involves managing:
People
Tasks.
5 types of Managers
-country club managers (low task, high relationship)
-Impoverished leader (low task, low relationship)
-Authoritative leader (High task, low relationship)
- Middle-of-the-road (midpoint on both task& relationship)
-Team leaders (High task, High relationship) - (answer) Blake-Mouton Theory
propose that the effectiveness of a particular style of leader behavior depends on the situation. Leaders
can flex their behaviors to meet the needs of the situation. - (answer) Situational Theories
Leaders adapt their behaviors to meet the evolving needs of their team.
-considers talks and relationship behavior
-includes: telling, selling, participating, and delegating - (answer) Hershey and Blanchard's Situational
Leadership
Leaders change the situation to make it more more "favorable", more likely to produce good outcomes.
"situation favorableness" occurs when:
- leader-member relationships are strong
-task structure and requirements are clear
-the leader can exert the necessary power to reach a group's goals - (answer) Fielder's Contingency
Theory
,SHRM EXAM, PRACTICE EXAM AND STUDY GUIDE NEWEST 2024 ACTUAL EXAM 500 QUESTIONS AND
CORRECT DETAILED ANSWERS
This theory emphasizes the leader's role in coaching and developing follower's core competencies. The
leader performs the behavior needed to help employees stay on track towards their goals. This involves
addressing different employee needs:
Directive—Help the employee understand the task and its goal.
Supportive—Try to fulfill employee's relationship needs.
Achievement—Motivate by setting challenging goals.
Participative—Provide more control over work and leverage group expertise through participative
decision making. - (answer) Path-Goal Theory
Leaders are not appointed but emerge from the group, which chooses the leader based on interactions.
- (answer) Emergent Theory
- The formal aspects of an organization are usually documented in the organization's charts, policies and
in announcements and handbooks, and in the org's reports to stakeholders. They are easier to see and
can be slower to change than elements of an org's informal structure. - (answer) Formal organization
features
- Learned by observing how people behave, communicate and interact with each other.
- Example: Who people interact with and the nature of their interactions.
- Often based on interpersonal relationships that are complex and subtle and can change frequently. -
(answer) Informal organization features
"Bureaucratic black belts"- know the system well and how to make things happen.
"Tugboat pilots" -have good political instincts
"Benevolent bureaucrats"- are willing to partner but have their own agendas
"Wind surfers"-are willing to partner but only to share in any successes. - (answer) Kelly and Medina's
ally theories
- Employees' ability to make decisions that affect their work
- Employees' sense of responsibility to the organization or team
- The standards employees seek to meet or exceed.
,SHRM EXAM, PRACTICE EXAM AND STUDY GUIDE NEWEST 2024 ACTUAL EXAM 500 QUESTIONS AND
CORRECT DETAILED ANSWERS
- Employees' belief that they will be rewarded for their work
- An understood mission and shared values
- A feeling of commitment to a shared goal. - (answer) Leadership styles affect:
- Coercive: The leader imposes a vision or solution on the team and demands that the team follow this
directive.
Authoritative: The leader proposes a bold vision or solution and invites the team to join this challenge
- Affiliative: The leader creates strong relationships with and inside the team, encouraging feedback. The
team members are motivated by loyalty.
- Democratic: The leader invites followers to collaborate and commits to acting by consensus.
- Pacesetting: The leader sets a model for high performance standards and challenges followers to meet
these expectations.
- Coaching: The leader focuses on developing team members' skills, believing that success comes from
aligning the organization's goals with employees personal and professional goals. - (answer) Daniel
Goleman's Leadership
legitimate, reward, coercive, expert, referent - (answer) Types of power
o Created formally- through a title or position in the hierarchy that is associated with the rights of
leadership.
can save time in decision making and focus on goals
May be insufficient if leader is not also competent and effective at leading. - (answer) legitamate
power
Can appeal to team members' individual motivators.
Is useful only when leader has access to and can extend to team members meaningful rewards -
(answer) reward power
-Can improve a team's efforts by offering advice and guidance. Can win respect for the team and its
work throughout the organization.
, SHRM EXAM, PRACTICE EXAM AND STUDY GUIDE NEWEST 2024 ACTUAL EXAM 500 QUESTIONS AND
CORRECT DETAILED ANSWERS
- Can create dependency and weaken team members' initiative or discourage their own contributions.
Effect will weaken if the individual is a weak team leader. - (answer) expert power
-Appeals to social needs of individuals, the desire for affiliation
-Will weaken if leader is not competent, effective, and fair. - (answer) referent power
-Likely to get immediate results.
-Damages team members' motivation and self-direction over time. - (answer) coercive power
the ability to perceive, understand, manage, and use emotions - (answer) Emotional intelligence
Perceiving emotion
Using emotion to facilitate thought
understanding emotion
regulating emotion - (answer) - Peter Salovey and John D. Mayer's 4 branches of emotional
intelligence:
he believes that we have something called "emotional intelligence," which is the knowledge and ability
to manage our emotions, respond appropriately to situations, and the ability to make sound emotional
decisions.
- Self awareness
-self regulation
-empathy
-social skills
-motivation - (answer) Daniel Goleman's views on emotional intelligence
-Factors that initiate, direct and sustain human behavior over time. Understanding why people change
behave the way they do helps leaders influence behavior by appealing to the right needs in the right
way. The perception of the role of motivation in organizations has changed over time. Motivation is seen
as more central to the role of leaders and more complex. - (answer) Motivation
CORRECT DETAILED ANSWERS
a leadership theory that suggests that leaders have innate qualities and characteristics that others
cannot acquire.
sometimes referred to as the "great man theory" - (answer) Trait Theory
Leadership involves managing:
People
Tasks.
5 types of Managers
-country club managers (low task, high relationship)
-Impoverished leader (low task, low relationship)
-Authoritative leader (High task, low relationship)
- Middle-of-the-road (midpoint on both task& relationship)
-Team leaders (High task, High relationship) - (answer) Blake-Mouton Theory
propose that the effectiveness of a particular style of leader behavior depends on the situation. Leaders
can flex their behaviors to meet the needs of the situation. - (answer) Situational Theories
Leaders adapt their behaviors to meet the evolving needs of their team.
-considers talks and relationship behavior
-includes: telling, selling, participating, and delegating - (answer) Hershey and Blanchard's Situational
Leadership
Leaders change the situation to make it more more "favorable", more likely to produce good outcomes.
"situation favorableness" occurs when:
- leader-member relationships are strong
-task structure and requirements are clear
-the leader can exert the necessary power to reach a group's goals - (answer) Fielder's Contingency
Theory
,SHRM EXAM, PRACTICE EXAM AND STUDY GUIDE NEWEST 2024 ACTUAL EXAM 500 QUESTIONS AND
CORRECT DETAILED ANSWERS
This theory emphasizes the leader's role in coaching and developing follower's core competencies. The
leader performs the behavior needed to help employees stay on track towards their goals. This involves
addressing different employee needs:
Directive—Help the employee understand the task and its goal.
Supportive—Try to fulfill employee's relationship needs.
Achievement—Motivate by setting challenging goals.
Participative—Provide more control over work and leverage group expertise through participative
decision making. - (answer) Path-Goal Theory
Leaders are not appointed but emerge from the group, which chooses the leader based on interactions.
- (answer) Emergent Theory
- The formal aspects of an organization are usually documented in the organization's charts, policies and
in announcements and handbooks, and in the org's reports to stakeholders. They are easier to see and
can be slower to change than elements of an org's informal structure. - (answer) Formal organization
features
- Learned by observing how people behave, communicate and interact with each other.
- Example: Who people interact with and the nature of their interactions.
- Often based on interpersonal relationships that are complex and subtle and can change frequently. -
(answer) Informal organization features
"Bureaucratic black belts"- know the system well and how to make things happen.
"Tugboat pilots" -have good political instincts
"Benevolent bureaucrats"- are willing to partner but have their own agendas
"Wind surfers"-are willing to partner but only to share in any successes. - (answer) Kelly and Medina's
ally theories
- Employees' ability to make decisions that affect their work
- Employees' sense of responsibility to the organization or team
- The standards employees seek to meet or exceed.
,SHRM EXAM, PRACTICE EXAM AND STUDY GUIDE NEWEST 2024 ACTUAL EXAM 500 QUESTIONS AND
CORRECT DETAILED ANSWERS
- Employees' belief that they will be rewarded for their work
- An understood mission and shared values
- A feeling of commitment to a shared goal. - (answer) Leadership styles affect:
- Coercive: The leader imposes a vision or solution on the team and demands that the team follow this
directive.
Authoritative: The leader proposes a bold vision or solution and invites the team to join this challenge
- Affiliative: The leader creates strong relationships with and inside the team, encouraging feedback. The
team members are motivated by loyalty.
- Democratic: The leader invites followers to collaborate and commits to acting by consensus.
- Pacesetting: The leader sets a model for high performance standards and challenges followers to meet
these expectations.
- Coaching: The leader focuses on developing team members' skills, believing that success comes from
aligning the organization's goals with employees personal and professional goals. - (answer) Daniel
Goleman's Leadership
legitimate, reward, coercive, expert, referent - (answer) Types of power
o Created formally- through a title or position in the hierarchy that is associated with the rights of
leadership.
can save time in decision making and focus on goals
May be insufficient if leader is not also competent and effective at leading. - (answer) legitamate
power
Can appeal to team members' individual motivators.
Is useful only when leader has access to and can extend to team members meaningful rewards -
(answer) reward power
-Can improve a team's efforts by offering advice and guidance. Can win respect for the team and its
work throughout the organization.
, SHRM EXAM, PRACTICE EXAM AND STUDY GUIDE NEWEST 2024 ACTUAL EXAM 500 QUESTIONS AND
CORRECT DETAILED ANSWERS
- Can create dependency and weaken team members' initiative or discourage their own contributions.
Effect will weaken if the individual is a weak team leader. - (answer) expert power
-Appeals to social needs of individuals, the desire for affiliation
-Will weaken if leader is not competent, effective, and fair. - (answer) referent power
-Likely to get immediate results.
-Damages team members' motivation and self-direction over time. - (answer) coercive power
the ability to perceive, understand, manage, and use emotions - (answer) Emotional intelligence
Perceiving emotion
Using emotion to facilitate thought
understanding emotion
regulating emotion - (answer) - Peter Salovey and John D. Mayer's 4 branches of emotional
intelligence:
he believes that we have something called "emotional intelligence," which is the knowledge and ability
to manage our emotions, respond appropriately to situations, and the ability to make sound emotional
decisions.
- Self awareness
-self regulation
-empathy
-social skills
-motivation - (answer) Daniel Goleman's views on emotional intelligence
-Factors that initiate, direct and sustain human behavior over time. Understanding why people change
behave the way they do helps leaders influence behavior by appealing to the right needs in the right
way. The perception of the role of motivation in organizations has changed over time. Motivation is seen
as more central to the role of leaders and more complex. - (answer) Motivation
