PSET 301 FINAL EXAM QUESTIONS AND ANSWERS
The importance of conceptual competence increases as managers move up in the organization because
________. - CORRECT ANSWER✅✅problems increase in complexity
If unresolved, competing expectations between upper management and operatives can cause
supervisors ________ - CORRECT ANSWER✅✅to feel frustration and stress
When supervisors are required to engage in the same work that operatives do, they temporarily lose
their management status
True
False - CORRECT ANSWER✅✅False
Supervisors need to know what their employees are doing and ________ - CORRECT ANSWER✅✅be a
guide and trainer
Directing and coordinating the activities of employees is the management function ________. -
CORRECT ANSWER✅✅leading
The Taft-Hartley Act states that a supervisor may hire, suspend, transfer, lay off, recall, promote,
discharge, assign, reward, or discipline other employees while ________. - CORRECT ANSWER✅✅using
independent judgment
Consistent with the belief that one of the most important abilities needed by supervisors is strong
interpersonal skills, they may be considered to be ________. - CORRECT ANSWER✅✅behavioral
specialists
The ability to analyze and diagnose complex situations requires ________. - CORRECT ANSWER✅✅c.
conceptual competence
The ________ management function includes establishing an overall strategy for achieving goals. -
CORRECT ANSWER✅✅planning
,A supervisor who disagrees with the wishes of upper management has the authority to perform work as
he or she sees most effective.
True
False - CORRECT ANSWER✅✅False
________ refers to any hi-tech equipment, tools, or operating methods that are designed to make work
more efficient. - CORRECT ANSWER✅✅Technology
The online buying and selling of products or services is referred to as ________. - CORRECT
ANSWER✅✅e-commerce
Parochialism leads to viewing practices in other cultures as being better than our practices.
True
False - CORRECT ANSWER✅✅False
Changing events help to shape interactions between supervisors and their employees. Recent changes
include all of the following EXCEPT ________. - CORRECT ANSWER✅✅stagnating operations
A tight social framework in which people expect others in their group to look after and protect them
when they are in trouble is referred to as ________. - CORRECT ANSWER✅✅collectivism
The foundation of a business's public involvement is called ________. - CORRECT ANSWER✅✅social
obligation
The primary goals of continuous improvement include the following EXCEPT ________. - CORRECT
ANSWER✅✅strive to improve the quantity of the work
One of the key components in handling a disaster could be having a disaster recovery plan in place
which may include such information as ________. - CORRECT ANSWER✅✅emergency work sites
Technology is making it possible to better serve customers in many industries.
, True
False - CORRECT ANSWER✅✅True
An obligation that organizations have to the public - going beyond the law and profit making - is
________ - CORRECT ANSWER✅✅social responsibility
When a supervisor is confronted with a recurring problem, a ________ is created because it is simple to
follow and ensures consistency. - CORRECT ANSWER✅✅. rule
Long-term plans cover a period in excess of five years and tend to be developed by - CORRECT
ANSWER✅✅top executives
Goal setting works and it can help supervisors be more - CORRECT ANSWER✅✅effective
In the goal setting process, providing regular feedback on employee performance and tying rewards to
the achievement of objectives act to stimulate employee motivation.
True or False - CORRECT ANSWER✅✅True
Productivity in the U.S. is steady and rising in part because companies have - CORRECT
ANSWER✅✅worked to reduce inefficiencies
Plans that can be used over and over again by managers faced with recurring activities are - CORRECT
ANSWER✅✅standing
The premise behind Six Sigma is to "design, measure, analyze, and control the ________ of a production
process." - CORRECT ANSWER✅✅input side
Standing plans allow managers to - CORRECT ANSWER✅✅. save time
The importance of conceptual competence increases as managers move up in the organization because
________. - CORRECT ANSWER✅✅problems increase in complexity
If unresolved, competing expectations between upper management and operatives can cause
supervisors ________ - CORRECT ANSWER✅✅to feel frustration and stress
When supervisors are required to engage in the same work that operatives do, they temporarily lose
their management status
True
False - CORRECT ANSWER✅✅False
Supervisors need to know what their employees are doing and ________ - CORRECT ANSWER✅✅be a
guide and trainer
Directing and coordinating the activities of employees is the management function ________. -
CORRECT ANSWER✅✅leading
The Taft-Hartley Act states that a supervisor may hire, suspend, transfer, lay off, recall, promote,
discharge, assign, reward, or discipline other employees while ________. - CORRECT ANSWER✅✅using
independent judgment
Consistent with the belief that one of the most important abilities needed by supervisors is strong
interpersonal skills, they may be considered to be ________. - CORRECT ANSWER✅✅behavioral
specialists
The ability to analyze and diagnose complex situations requires ________. - CORRECT ANSWER✅✅c.
conceptual competence
The ________ management function includes establishing an overall strategy for achieving goals. -
CORRECT ANSWER✅✅planning
,A supervisor who disagrees with the wishes of upper management has the authority to perform work as
he or she sees most effective.
True
False - CORRECT ANSWER✅✅False
________ refers to any hi-tech equipment, tools, or operating methods that are designed to make work
more efficient. - CORRECT ANSWER✅✅Technology
The online buying and selling of products or services is referred to as ________. - CORRECT
ANSWER✅✅e-commerce
Parochialism leads to viewing practices in other cultures as being better than our practices.
True
False - CORRECT ANSWER✅✅False
Changing events help to shape interactions between supervisors and their employees. Recent changes
include all of the following EXCEPT ________. - CORRECT ANSWER✅✅stagnating operations
A tight social framework in which people expect others in their group to look after and protect them
when they are in trouble is referred to as ________. - CORRECT ANSWER✅✅collectivism
The foundation of a business's public involvement is called ________. - CORRECT ANSWER✅✅social
obligation
The primary goals of continuous improvement include the following EXCEPT ________. - CORRECT
ANSWER✅✅strive to improve the quantity of the work
One of the key components in handling a disaster could be having a disaster recovery plan in place
which may include such information as ________. - CORRECT ANSWER✅✅emergency work sites
Technology is making it possible to better serve customers in many industries.
, True
False - CORRECT ANSWER✅✅True
An obligation that organizations have to the public - going beyond the law and profit making - is
________ - CORRECT ANSWER✅✅social responsibility
When a supervisor is confronted with a recurring problem, a ________ is created because it is simple to
follow and ensures consistency. - CORRECT ANSWER✅✅. rule
Long-term plans cover a period in excess of five years and tend to be developed by - CORRECT
ANSWER✅✅top executives
Goal setting works and it can help supervisors be more - CORRECT ANSWER✅✅effective
In the goal setting process, providing regular feedback on employee performance and tying rewards to
the achievement of objectives act to stimulate employee motivation.
True or False - CORRECT ANSWER✅✅True
Productivity in the U.S. is steady and rising in part because companies have - CORRECT
ANSWER✅✅worked to reduce inefficiencies
Plans that can be used over and over again by managers faced with recurring activities are - CORRECT
ANSWER✅✅standing
The premise behind Six Sigma is to "design, measure, analyze, and control the ________ of a production
process." - CORRECT ANSWER✅✅input side
Standing plans allow managers to - CORRECT ANSWER✅✅. save time
