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According to the PowerPoint slide show, the basic difference between verbal
and non-verbal messages in interpersonal communication is that non-verbal
messages: ANSW ✔✔ are more limited in the amount of information they
provide.
Which type of negotiation is a win-win in which the agreement involves no loss
to either party? ANSW ✔✔ integrative negotiation
According to the PowerPoint slide show and the discussion in class, the
accommodating conflict resolution style could be characterized as a
__________approach. ANSW ✔✔ lose/win
New Wakefield Hospital has only one portable X-ray machine. The emergency
room staff claim to have the greatest need for the machine, but the surgeons
in the operating room demand ready access to the machine. The conflict
between these two groups is a result of: ANSW ✔✔ resource constraints.
Aaron is studying in elementary school. He falls sick, and Martin, Aaron's father
is immediately called to take Aaron home. Martin has an important meeting to
attend at work and there is no one else available to take Aaron home. This is
an example of _____, discussed in the text. ANSW ✔✔ interrole conflict
According to the text, an aggressive mechanism where an individual keeps up a
dysfunctional behavior that will not solve the conflict is ________. ANSW ✔✔
fixation
, According to the PowerPoint slide show, which of the following is an effective
technique for resolving conflict? ANSW ✔✔ Inventing options for mutual gain.
Which of the following best reflects LOW individualism? ANSW ✔✔ valuing
harmony more highly than honesty.
Which of the following statements is true of national cultures characterized by
traditional masculinity? ANSW ✔✔ Achievement is admired.
The video on Chinese management practices shown in class highlighted the
fact that: ANSW ✔✔ many Chinese companies are family dominated.
The example "Would you lie for a friend" described in the voice-over
PowerPoint slide show (and in class) demonstrates differences across cultures
in terms of ANSW ✔✔ legal expectations and the expectations of friendship.
Guanxi ANSW ✔✔ The Chinese practice of building networks for social
exchange
-Favor for favor
Types of change ANSW ✔✔ Incremental
Strategic
Transformational
Lewis Model ANSW ✔✔ Unfreezing