Comprehensive Questions
(Frequently Tested) with
Verified Answers Graded A+
What branch of management includes the setting of compensation and benefits? - Answer:
Human Resources
What level of administrative chief fire officer is responsible for managing the activities of several
fire companies within a defined geographic area, usually in more than one fire station? -
Answer: Battalion Chief
Who must take corrective action if an investigation confirms a harassment complaint has merit?
- Answer: the fire chief
Management is the science of using ____ to achieve ____. - Answer: available resources/desired
results
One of Taylor's four principles was to replace rule-of-thumb work methods with - Answer:
methods based on scientific study of the tasks
The formal fire department organization considers a fire officer to be the representative of
whom - Answer: the fire chief
,Most experts believe that span of control should extend to no more than a specific number of
people. What is that number? - Answer: 5
What type of study was used to greatly improve performance in the fire fighter combat
challenge? - Answer: time and motion
What can a fire officer do to improve his effectiveness in handling an unpopular order? -
Answer: determine the history behind the order
There are several things a department might do as part of compliance with a consent decree.
What is one such thing? - Answer: Engage in community outreach
What does a Theory X manager believe? - Answer: that people do not like to work
Taylor's unflattering characterization of workers viewed them as cheap, stupid, and - Answer:
interchangeable
A Theory Y manager believes that people need to be ___, not ___. - Answer: encouraged /
controlled
What term does the international association of fire chiefs use for a fire officer 1? - Answer:
supervising fire officer
Fire officers should act as if someone is always ___ when they are out of the station? - Answer:
documenting their actions
Which of the four functions of management means guiding or directing in a course of action to
include motivating, guiding, training, and directing employees? - Answer: leading
,Looking beyond the physical attributes of individuals and matching the individuals strengths
with the organizations needs in order for the organization, the individual, and the officer to be
successful is a must for the fire officer to maintain? - Answer: cultural diversity
Fire officer should consult their supervisors if they are going to make a decision that - Answer:
goes beyond their scope of authority
what level of fire officer is generally associated as being the senior non-chief officer in a
department - Answer: 2
What is the term for the set of guidelines that a department establishes for fire fighters -
Answer: discipline
With blank, the specific assignment of a task to an individual makes that person responsible for
completing the task and prevents duplication of job assignments - Answer: division of labor
fire fighters usually report to a company officer who is typically invested with a rank. what is one
of those ranks? - Answer: captain
what condition could ensue if it was not for the principle of unity of command? - Answer: fire
fighters could receive multiple possibly conflicting orders from different officers
what type of information is included in the first part of a beginning of shift report? - Answer:
staffing
when officers are preparing to present a class on a topic, what, whom should they consult first?
- Answer: their personal training library
what were building codes originally developed to prevent? - Answer: building collapse
, if fire officers have the authority to solve a given problem that has come up, what should they
do about involving their supervisors first? - Answer: nothing; they should go ahead and make a
decision
what type of fire department uses full-time career personnel along with volunteer or paid-on-
call personnel to staff the department? - Answer: combination
what are the primary causes of death to fire fighters operating in a burning structure? - Answer:
flashover and structural collapse
which of the following is not a method of looking at the organization of a fire department? -
Answer: hazards
according to the NFPA, about what percentage of American fire fighters are volunteers? -
Answer: 72 percent
what roles did the participants in the administrative fire officer survey favor between
themselves, their fire officers, and the running of the fire stations? - Answer: chiefs will be
available for consultation, but the fire officers will run their stations
The beginning of shift report is normally due to the Battalion or District Chief within what
amount of time after the start of the shift - Answer: 15 minutes
How does diversity affect fire departments - Answer: They should tailor their service to meet
the culturally diverse needs of the community
Which industry played a major role in the development of their first model building - Answer:
The insurance industry