MGMT 309 TEST 3: CHAPTER 17— 10—
13—12 EXAM 2025 QUESTIONS AND
ANSWERS
____ is defined as substantive modification of any part of an organization. -
ANS Organization change
The idea that organization change may have substantial effects extending far beyond the area
in which the change actually takes place relates to one of the integrative management theories
presented earlier in the text. What is that theory? - ANS Systems theory
Microsoft announced it would start giving employees stock shares instead of stock options and
that it would record the stocks as expenses on its books. It was undergoing -
ANS organization change.
Google announced plans to make its search engine more accessible through "widgets" and
online notebooks. This is an example of - ANS organization change.
The United Food and Commercial Workers Union has been trying to organize labor at more
than 90 Wal-Mart stores. The union is an example of - ANS An external force for organization
change.
Microsoft and Sony improved the graphics on their video game platforms. But Nintendo chose
to make the new control for the Wii game console similar to a TV remote instead of filling it
with buttons and triggers that intimidate nongamers. Nintendo chose - ANS planned change.
1 @COPYRIGHT THEBRIGHT 2025/2026
,Which of the following factors is an internal force for change? - ANS A change in attitude of
workers toward unannounced layoffs
Which of the following is NOT a force in the task environment that requires an organization to
change? - ANS Technology
Wachovia announced plans to buy Golden West Financial to improve Wachovia's banking
position in the western states. This is an example of - ANS planned change.
Frito-Lay switched the oil used to make Ruffles potato chips to sunflower oil because it is
healthier. This is an example of a ____ change. - ANS planned
Weather forecasts give a few days notice for when and where a hurricane is expected to travel.
Businesses try to shift from reactive change to ____. - ANS planned
The Oyster Creek nuclear power plant was briefly shut down after a problem with a drain was
discovered. This is an example of a ____ change. - ANS reactive
Metavante Corporation is a provider of data processing for banking companies. In a ____
change, it decided to buy Derivion Corporation, a company that allows organizations that bill
consumersutilities, insurance firms, and telecommunications companiesto outsource electronic
billing functions. Metavante has a long-term growth strategy that it has been implementing in
an orderly fashion, and the purchase seemed appropriate to further its strategy -
ANS planned
When managers let people who will be affected by an impending change know the reasons for
the change, the ____ stage of the Lewin model of organization change has been reached. -
ANS unfreezing
Which of the following statements describes a problem associated with the Lewin model of
organization change? - ANS It lacks operational specificity.
2 @COPYRIGHT THEBRIGHT 2025/2026
,During the Lewin model's second step in the change process - ANS the change is
implemented.
The manager's role as monitor is essential to which step in the comprehensive approach to
change? - ANS Recognizing the need for change
Which of the following actions exemplifies the first step in the comprehensive organization
change model? - ANS Gathering employee complaints and noticing a trend
Desiree is reluctant to take a promotion because it involves moving. She knows little about the
area she would be living in. According to the text, the most likely reason for such employee
resistance to change is - ANS Uncertainty
Which of the following is NOT a reason why employees are resistant to change? - ANS A high
level of risk propensity
The CEO retired abruptly. Her replacement will not be announced until a thorough search is
completed. In the meantime, managers are playing it safe. As a result of ____, the managers
are resistant to change. - ANS Uncertainty
Andrea had worked in the marketing department for 27 years. She knows the history and
successes of the office better than any other employee. When change is suggested, she is
reluctant because she remembers accomplishments related to the current way of doing things.
As a result of ____, she is resistant to change. - ANS different perceptions
Before he can delegate, Manuel needs to train a subordinate. But Manuel believes that he will
lose too much time if he teaches the subordinate, so he keeps doing the work himself. As a
result of ____, Manuel refuses to train the subordinate. - ANS feelings of loss
3 @COPYRIGHT THEBRIGHT 2025/2026
, Unions appeal to many workers because they feel that if a change is coming the union will
represent them and be involved in the change process. This is an example of -
ANS Participation
Studies of the organization change process found that participation - ANS increases
productivity and cooperation.
Managers should make changes only when they are absolutely necessary, should announce
them well in advance, and should implement the changes gradually. This is referred to as -
ANS facilitation.
Maytag is not a company known for its secrecy, but when it began developing what it
considered to be a revolutionary high-efficiency washing machine, it needed to make sure that
no word of its innovation got to its competitors before the product was introduced. Employees
were asked to plan how the company could maintain this needed secrecy. Once plans were
created, employees were involved in their implementation. This change in organization culture
was made acceptable to its employees through the use of - ANS participation.
When the Army's top general decided to change Army hats from a camouflage cap to a black
beret, there was great resistance. Veterans' groups protested because the black beret
traditionally had been earned by rangers after significant hardship. The beret was also less
practical, providing no sun protection. The decision came as a surprise to most of the Army. The
general failed to use ____ to reduce resistance to change. - ANS force-field analysis
The process by which the manager identifies and then tries to eliminate as many of the
negatives-factors that will make the job of change more difficult-as possible is called -
ANS force-field analysis.
A force-field analysis identifies - ANS factors that facilitate or hinder organization change.
____ is a method for overcoming resistance to organization change. - ANS Force-field
analysis
4 @COPYRIGHT THEBRIGHT 2025/2026
13—12 EXAM 2025 QUESTIONS AND
ANSWERS
____ is defined as substantive modification of any part of an organization. -
ANS Organization change
The idea that organization change may have substantial effects extending far beyond the area
in which the change actually takes place relates to one of the integrative management theories
presented earlier in the text. What is that theory? - ANS Systems theory
Microsoft announced it would start giving employees stock shares instead of stock options and
that it would record the stocks as expenses on its books. It was undergoing -
ANS organization change.
Google announced plans to make its search engine more accessible through "widgets" and
online notebooks. This is an example of - ANS organization change.
The United Food and Commercial Workers Union has been trying to organize labor at more
than 90 Wal-Mart stores. The union is an example of - ANS An external force for organization
change.
Microsoft and Sony improved the graphics on their video game platforms. But Nintendo chose
to make the new control for the Wii game console similar to a TV remote instead of filling it
with buttons and triggers that intimidate nongamers. Nintendo chose - ANS planned change.
1 @COPYRIGHT THEBRIGHT 2025/2026
,Which of the following factors is an internal force for change? - ANS A change in attitude of
workers toward unannounced layoffs
Which of the following is NOT a force in the task environment that requires an organization to
change? - ANS Technology
Wachovia announced plans to buy Golden West Financial to improve Wachovia's banking
position in the western states. This is an example of - ANS planned change.
Frito-Lay switched the oil used to make Ruffles potato chips to sunflower oil because it is
healthier. This is an example of a ____ change. - ANS planned
Weather forecasts give a few days notice for when and where a hurricane is expected to travel.
Businesses try to shift from reactive change to ____. - ANS planned
The Oyster Creek nuclear power plant was briefly shut down after a problem with a drain was
discovered. This is an example of a ____ change. - ANS reactive
Metavante Corporation is a provider of data processing for banking companies. In a ____
change, it decided to buy Derivion Corporation, a company that allows organizations that bill
consumersutilities, insurance firms, and telecommunications companiesto outsource electronic
billing functions. Metavante has a long-term growth strategy that it has been implementing in
an orderly fashion, and the purchase seemed appropriate to further its strategy -
ANS planned
When managers let people who will be affected by an impending change know the reasons for
the change, the ____ stage of the Lewin model of organization change has been reached. -
ANS unfreezing
Which of the following statements describes a problem associated with the Lewin model of
organization change? - ANS It lacks operational specificity.
2 @COPYRIGHT THEBRIGHT 2025/2026
,During the Lewin model's second step in the change process - ANS the change is
implemented.
The manager's role as monitor is essential to which step in the comprehensive approach to
change? - ANS Recognizing the need for change
Which of the following actions exemplifies the first step in the comprehensive organization
change model? - ANS Gathering employee complaints and noticing a trend
Desiree is reluctant to take a promotion because it involves moving. She knows little about the
area she would be living in. According to the text, the most likely reason for such employee
resistance to change is - ANS Uncertainty
Which of the following is NOT a reason why employees are resistant to change? - ANS A high
level of risk propensity
The CEO retired abruptly. Her replacement will not be announced until a thorough search is
completed. In the meantime, managers are playing it safe. As a result of ____, the managers
are resistant to change. - ANS Uncertainty
Andrea had worked in the marketing department for 27 years. She knows the history and
successes of the office better than any other employee. When change is suggested, she is
reluctant because she remembers accomplishments related to the current way of doing things.
As a result of ____, she is resistant to change. - ANS different perceptions
Before he can delegate, Manuel needs to train a subordinate. But Manuel believes that he will
lose too much time if he teaches the subordinate, so he keeps doing the work himself. As a
result of ____, Manuel refuses to train the subordinate. - ANS feelings of loss
3 @COPYRIGHT THEBRIGHT 2025/2026
, Unions appeal to many workers because they feel that if a change is coming the union will
represent them and be involved in the change process. This is an example of -
ANS Participation
Studies of the organization change process found that participation - ANS increases
productivity and cooperation.
Managers should make changes only when they are absolutely necessary, should announce
them well in advance, and should implement the changes gradually. This is referred to as -
ANS facilitation.
Maytag is not a company known for its secrecy, but when it began developing what it
considered to be a revolutionary high-efficiency washing machine, it needed to make sure that
no word of its innovation got to its competitors before the product was introduced. Employees
were asked to plan how the company could maintain this needed secrecy. Once plans were
created, employees were involved in their implementation. This change in organization culture
was made acceptable to its employees through the use of - ANS participation.
When the Army's top general decided to change Army hats from a camouflage cap to a black
beret, there was great resistance. Veterans' groups protested because the black beret
traditionally had been earned by rangers after significant hardship. The beret was also less
practical, providing no sun protection. The decision came as a surprise to most of the Army. The
general failed to use ____ to reduce resistance to change. - ANS force-field analysis
The process by which the manager identifies and then tries to eliminate as many of the
negatives-factors that will make the job of change more difficult-as possible is called -
ANS force-field analysis.
A force-field analysis identifies - ANS factors that facilitate or hinder organization change.
____ is a method for overcoming resistance to organization change. - ANS Force-field
analysis
4 @COPYRIGHT THEBRIGHT 2025/2026
