AND ANSWERS
1. Organizing
a. is the second basic managerial function
it follows planning and decision making.
b. involves shaping the organization over time and is never truly finished.
c. involves grouping activities and resources.
d. can help the organization be flexible.
e. All of these choices - ANS E
2. Which of the following is NOT a part of the organizational structure?
a. Decision making
b. Designing jobs
c. Establishing reporting relationships
d. Distributing authority among jobs
e. Grouping jobs - ANS A
3. ____ is the determination of an individual's work-related responsibilities.
a. Organization structure
b. Organization design
c. Job design
d. Departmentalization
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,e. Delegation - ANS C
4. Job ____ refers to the degree to which the organization's overall task is broken down and
divided into smaller component parts.
a. delegation
b. departmentalization
c. organization
d. specialization
e. decentralization - ANS D
5. Some companies now have a chief ethics officer. They usually have a legal background and
are responsible for whistle-blowing, ethics training, financial statements review, and
investigations. This is an example of ____.
a. decentralization
b. job autonomy
c. delegation
d. job enrichment
e. job specialization - ANS E
6. Which of the following statements describes specialization?
a. Specialization always reduces the amount of available transfer time.
b. With specialization, workers are more likely to be absent.
c. Employee training is more costly.
d. Individual dexterity will be decreased with specialization.
e. Automation of production processes is more difficult with specialization. - ANS B
7. Which of the following statements are accurate about job specialization?
a. Workers are more proficient.
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,b. Equipment is more specialized.
c. Training is simplified.
d. Workers are more likely to be bored.
e. All of these choices - ANS E
8. The starting point for all job design activities is determining the level of desired
a. specialization.
b. departmentalization.
c. delegation.
d. authority.
e. responsibility. - ANS A
9. Which of the following statements describes an advantage of job specialization?
a. Employees become experts.
b. The development of equipment is facilitated.
c. Managers can exercise greater control.
d. Managers become experts.
e. All of these choices - ANS A
10. Army officers use an expression "not in my lane," which derives from the basic
marksmanship function of establishing firing lanes for who fires at which targets. The idea is to
spread people over the whole area so you do not miss anything and to prevent everyone from
firing at the same target. This is an example of
a. delegation.
b. departmentalization.
c. job rotation.
d. job enrichment.
e. job design. - ANS B
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, 11. Lawrence Burch is a tire handler for the Newman racing team. The pit crews in auto racing
use
a. job enlargement.
b. job enrichment.
c. job rotation.
d. job characteristics approach.
e. job specialization. - ANS E
12. ____ can be used to balance with specialization.
a. Job rotation
b. Job enlargement
c. Work team creation
d. Job enrichment
e. All of these choices - ANS A
13. Workers in a McDonald's are trained to cook, clean, fill drinks, take orders, and fill orders.
During a shift they work each job for one hour. This is an example of job
a. specialization.
b. rotation.
c. delegation.
d. enlargement.
e. enrichment. - ANS B
14. Life guards at a public pool change positions every thirty minutes. They use job ____.
a. specialization
b. rotation
c. delegation
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