MANA 3001 EXAM 2025 QUESTIONS AND
ANSWERS
According to the PowerPoint slide show, the basic difference between verbal and non-verbal
messages in interpersonal communication is that non-verbal messages: - ANS are more
limited in the amount of information they provide.
Which type of negotiation is a win-win in which the agreement involves no loss to either party?
- ANS integrative negotiation
According to the PowerPoint slide show and the discussion in class, the accommodating conflict
resolution style could be characterized as a __________approach. - ANS lose/win
New Wakefield Hospital has only one portable X-ray machine. The emergency room staff claim
to have the greatest need for the machine, but the surgeons in the operating room demand
ready access to the machine. The conflict between these two groups is a result of: -
ANS resource constraints.
Aaron is studying in elementary school. He falls sick, and Martin, Aaron's father is immediately
called to take Aaron home. Martin has an important meeting to attend at work and there is no
one else available to take Aaron home. This is an example of _____, discussed in the text. -
ANS interrole conflict
According to the text, an aggressive mechanism where an individual keeps up a dysfunctional
behavior that will not solve the conflict is ________. - ANS fixation
1 @COPYRIGHT THEBRIGHT 2025/2026
, According to the PowerPoint slide show, which of the following is an effective technique for
resolving conflict? - ANS Inventing options for mutual gain.
Which of the following best reflects LOW individualism? - ANS valuing harmony more highly
than honesty.
Which of the following statements is true of national cultures characterized by traditional
masculinity? - ANS Achievement is admired.
The video on Chinese management practices shown in class highlighted the fact that: -
ANS many Chinese companies are family dominated.
The example "Would you lie for a friend" described in the voice-over PowerPoint slide show
(and in class) demonstrates differences across cultures in terms of - ANS legal expectations
and the expectations of friendship.
Guanxi - ANS The Chinese practice of building networks for social exchange
-Favor for favor
Types of change - ANS Incremental
Strategic
Transformational
Lewis Model - ANS Unfreezing
Moving
2 @COPYRIGHT THEBRIGHT 2025/2026
ANSWERS
According to the PowerPoint slide show, the basic difference between verbal and non-verbal
messages in interpersonal communication is that non-verbal messages: - ANS are more
limited in the amount of information they provide.
Which type of negotiation is a win-win in which the agreement involves no loss to either party?
- ANS integrative negotiation
According to the PowerPoint slide show and the discussion in class, the accommodating conflict
resolution style could be characterized as a __________approach. - ANS lose/win
New Wakefield Hospital has only one portable X-ray machine. The emergency room staff claim
to have the greatest need for the machine, but the surgeons in the operating room demand
ready access to the machine. The conflict between these two groups is a result of: -
ANS resource constraints.
Aaron is studying in elementary school. He falls sick, and Martin, Aaron's father is immediately
called to take Aaron home. Martin has an important meeting to attend at work and there is no
one else available to take Aaron home. This is an example of _____, discussed in the text. -
ANS interrole conflict
According to the text, an aggressive mechanism where an individual keeps up a dysfunctional
behavior that will not solve the conflict is ________. - ANS fixation
1 @COPYRIGHT THEBRIGHT 2025/2026
, According to the PowerPoint slide show, which of the following is an effective technique for
resolving conflict? - ANS Inventing options for mutual gain.
Which of the following best reflects LOW individualism? - ANS valuing harmony more highly
than honesty.
Which of the following statements is true of national cultures characterized by traditional
masculinity? - ANS Achievement is admired.
The video on Chinese management practices shown in class highlighted the fact that: -
ANS many Chinese companies are family dominated.
The example "Would you lie for a friend" described in the voice-over PowerPoint slide show
(and in class) demonstrates differences across cultures in terms of - ANS legal expectations
and the expectations of friendship.
Guanxi - ANS The Chinese practice of building networks for social exchange
-Favor for favor
Types of change - ANS Incremental
Strategic
Transformational
Lewis Model - ANS Unfreezing
Moving
2 @COPYRIGHT THEBRIGHT 2025/2026
