NRA Certification Exam UPDATED
ACTUAL Exam Questions and CORRECT
Answers
labor cost - CORRECT ANSWER refers to the money and fringe benefit expenses paid to
the employees for the work they do
scheduling - CORRECT ANSWER process to determine which employees will be needed
to serve expected number of customers during specific times
crew schedule - CORRECT ANSWER chat that informs employees who receive wages
about days and hours they are expected to work during specific time period (usually week)
wages - CORRECT ANSWER monetary compensation for employees who are paid based
on number of hours they work
fringe benefits - CORRECT ANSWER monies paid indirectly in support of employees for
purposes such as vacations
salary - CORRECT ANSWER fixed amount of money for certain time period that doesn't
vary regardless of number of hours worked
master schedule - CORRECT ANSWER considers expected number of customer and
spreads out the number of hours allowed by budget between different positions in operation
sales history - CORRECT ANSWER tells number of customers who have visited
establishment on different days in previous weeks and can be used for sales forecast
forecast - CORRECT ANSWER estimated future sales based on sales history info
, point of sale system - CORRECT ANSWER collect info about revenue, number of
customers, menu items sold, and wide range of other info
cross-training - CORRECT ANSWER coaching employee to do tasks that are not
normally part of his/her position
time-off request policy - CORRECT ANSWER tells procedures and guidelines employees
should follow when they want time off work
family and medical leave act - CORRECT ANSWER federal law that allows eligible
employees to take off an extended amount of time for medical and other personal reasons
employee absence policies - CORRECT ANSWER guidelines and procedures that explain
how employees must tell managers if unable to work
fair labor standards act - CORRECT ANSWER federal law that sets minimum wage,
overtime pay, equal pay, record keeping, and child labor standards
overtime - CORRECT ANSWER refers to number of hours of work, usually 40, after
employee must receive premium pay rate
no-show - CORRECT ANSWER employees who when scheduled to work, don't tell
anyone they cant
contingency plan - CORRECT ANSWER document that outlines actions to take in the
event of an emergency or unexpected event
shift leader - CORRECT ANSWER employees who receive wages and in addition to their
regular tasks, train new employees, answer work related questions, and perform other functions
assigned by managers
ACTUAL Exam Questions and CORRECT
Answers
labor cost - CORRECT ANSWER refers to the money and fringe benefit expenses paid to
the employees for the work they do
scheduling - CORRECT ANSWER process to determine which employees will be needed
to serve expected number of customers during specific times
crew schedule - CORRECT ANSWER chat that informs employees who receive wages
about days and hours they are expected to work during specific time period (usually week)
wages - CORRECT ANSWER monetary compensation for employees who are paid based
on number of hours they work
fringe benefits - CORRECT ANSWER monies paid indirectly in support of employees for
purposes such as vacations
salary - CORRECT ANSWER fixed amount of money for certain time period that doesn't
vary regardless of number of hours worked
master schedule - CORRECT ANSWER considers expected number of customer and
spreads out the number of hours allowed by budget between different positions in operation
sales history - CORRECT ANSWER tells number of customers who have visited
establishment on different days in previous weeks and can be used for sales forecast
forecast - CORRECT ANSWER estimated future sales based on sales history info
, point of sale system - CORRECT ANSWER collect info about revenue, number of
customers, menu items sold, and wide range of other info
cross-training - CORRECT ANSWER coaching employee to do tasks that are not
normally part of his/her position
time-off request policy - CORRECT ANSWER tells procedures and guidelines employees
should follow when they want time off work
family and medical leave act - CORRECT ANSWER federal law that allows eligible
employees to take off an extended amount of time for medical and other personal reasons
employee absence policies - CORRECT ANSWER guidelines and procedures that explain
how employees must tell managers if unable to work
fair labor standards act - CORRECT ANSWER federal law that sets minimum wage,
overtime pay, equal pay, record keeping, and child labor standards
overtime - CORRECT ANSWER refers to number of hours of work, usually 40, after
employee must receive premium pay rate
no-show - CORRECT ANSWER employees who when scheduled to work, don't tell
anyone they cant
contingency plan - CORRECT ANSWER document that outlines actions to take in the
event of an emergency or unexpected event
shift leader - CORRECT ANSWER employees who receive wages and in addition to their
regular tasks, train new employees, answer work related questions, and perform other functions
assigned by managers
