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Walmart OGP Metrics Questions And Answers | Updated Solutions | 100% Correct Answers

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FTPR (first time pick rate) goal 92% Choose an answer 1 On time delivery goal 2 Pre Sub goal 3 Post Sub definition 4 Wait time definition Don't know? 8/8/25, 6:16 PM Walmart OGP Metrics Flashcards | Quizlet Percentage of ordered items correctly picked the first time they appear in picks (including substitutions) Pre Sub goal 95% Pre Sub definition Percentage of original items that are picked before they are substituted Post Sub goal 99% Post Sub definition Percentage of items that are substituted during pick walks and in exceptions OTP (on time pick) goal 95% OTP definition Percentage of picks that are picked before their due time CSAT goal 95% CSAT definition Percentage of customer satisfaction gained through surveys Wait time goal Less than 5 minutes Wait time definition The amount of time it takes to dispense an order from the moment it's checked in to the moment it's dispensed to the customer

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8/8/25, 6:16 PM Walmart OGP Metrics Flashcards | Quizlet




Walmart OGP Metrics

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Practice questions for this set


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95%



Choose an answer



1 On time delivery goal 2 Pre Sub goal



3 Post Sub definition 4 Wait time definition



Don't know?




Terms in this set (16)


FTPR (first time pick rate) 92%
goal



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