Texas /
Roadhouse
/ /
Server
/ /
Validation
/ /
Exam Questions With Correct Answers
/ // // // //
What //is //our //mission //statement? //- //verified //answer(s)-
✔✔Legendary //Food, //Legendary //Service
What //is //our //story? //- //verified //answer(s)-
✔✔Legendary //Margaritas, //Ice //Cold //Beers, //Hand //Cut //Steaks, //Made-from-
Scratch //Sides //and //Dressings, //Fresh //Baked //Bread, //Fall-of-the-Bone //Ribs
What /
/should /
/you //do //if //your //table //tells //you //their //silverware //or //plate //is //dirty? //- //verified //answer(s)-
✔✔Apologize, //Take //Plates/Silverware //Away, //Bring //Guest //New //Plates/Silverware
What //is //the //temperature //danger //zone? //- //verified //answer(s)-✔✔40-140
When //should //you //wash //your //hands? //- //verified //answer(s)-
✔✔After //using //the //restroom, //bussing //plates, //touching //your //face, //etc.
What //does //service //with //H.E.A.R.T. //mean //to //you? //- //verified //answer(s)-
✔✔HEART /
/means /
/giving /
,/legendary /
/service /
/to /
/every /
/customer. /
/Greeting /
/tables /
/and /
/serving /
/tables /
/with /
/an /
/amazing //and //attentive //attitude //that //ensures //your //customers //will //want //to //come //back.
What //does //H.E.A.R.T. //stand //for? //- //verified //answer(s)-✔✔Howdy //
Engage
Arrive
Respond
Thank //You
What //3 //words //describe //Howdy? //- //verified //answer(s)-✔✔Friendly, //Energetic, //and //Fun
Describe //what //happens //during //howdy //step? //- //verified //answer(s)-✔✔Welcome //with //smile
//and //eye //contact, //greet //immediately //and //flag //table, //recognize //first-time-
guest /
/and /
/tell /
/story, /
/do /
/table /
/inventory, //suggest //specific //drinks //and //apps, //take //drinks //(check //ids) //and //app //orders, //ring
//in //drinks //and //apps
, How //long //do //you //have //to //greet //your //table? //- //verified //answer(s)-✔✔15-45 //sec
What //should //you //check //for //when //greeting //your //table? //- //verified //answer(s)-
✔✔plates, //silverware, //bread, //peanuts
What //three //words //describe //engage? //- //verified //answer(s)-
✔✔knowledgeable, //passionate, //care/concern
What //happens //during //the //engage //step? //- //verified //answer(s)-
✔✔serve /
/drinks, /
/use /
/drink /
/name /
/and /
/offer /
/straws, /
/offer /
/menu /
/assistance, /
/suggestively /
/sell/upsell, /
/take /
/order /
/with /
/pivot //points, //repeat //order, //describe //steak //temps, //refill //bread //(if //needed), //ring //in //order
How //long //do //you //have //to //ring //in //drinks? //- //verified //answer(s)-✔✔2-3 //min
What /
/to //do //if //your //table //gives //you //an //appetizer //order //and //entrée //order //at //the //same //time? //-
//verified //answer(s)-
✔✔Wait //5 //minutes //to //ring //in //food //or //wait //till //appetizer //is //delivered //to //table
Roadhouse
/ /
Server
/ /
Validation
/ /
Exam Questions With Correct Answers
/ // // // //
What //is //our //mission //statement? //- //verified //answer(s)-
✔✔Legendary //Food, //Legendary //Service
What //is //our //story? //- //verified //answer(s)-
✔✔Legendary //Margaritas, //Ice //Cold //Beers, //Hand //Cut //Steaks, //Made-from-
Scratch //Sides //and //Dressings, //Fresh //Baked //Bread, //Fall-of-the-Bone //Ribs
What /
/should /
/you //do //if //your //table //tells //you //their //silverware //or //plate //is //dirty? //- //verified //answer(s)-
✔✔Apologize, //Take //Plates/Silverware //Away, //Bring //Guest //New //Plates/Silverware
What //is //the //temperature //danger //zone? //- //verified //answer(s)-✔✔40-140
When //should //you //wash //your //hands? //- //verified //answer(s)-
✔✔After //using //the //restroom, //bussing //plates, //touching //your //face, //etc.
What //does //service //with //H.E.A.R.T. //mean //to //you? //- //verified //answer(s)-
✔✔HEART /
/means /
/giving /
,/legendary /
/service /
/to /
/every /
/customer. /
/Greeting /
/tables /
/and /
/serving /
/tables /
/with /
/an /
/amazing //and //attentive //attitude //that //ensures //your //customers //will //want //to //come //back.
What //does //H.E.A.R.T. //stand //for? //- //verified //answer(s)-✔✔Howdy //
Engage
Arrive
Respond
Thank //You
What //3 //words //describe //Howdy? //- //verified //answer(s)-✔✔Friendly, //Energetic, //and //Fun
Describe //what //happens //during //howdy //step? //- //verified //answer(s)-✔✔Welcome //with //smile
//and //eye //contact, //greet //immediately //and //flag //table, //recognize //first-time-
guest /
/and /
/tell /
/story, /
/do /
/table /
/inventory, //suggest //specific //drinks //and //apps, //take //drinks //(check //ids) //and //app //orders, //ring
//in //drinks //and //apps
, How //long //do //you //have //to //greet //your //table? //- //verified //answer(s)-✔✔15-45 //sec
What //should //you //check //for //when //greeting //your //table? //- //verified //answer(s)-
✔✔plates, //silverware, //bread, //peanuts
What //three //words //describe //engage? //- //verified //answer(s)-
✔✔knowledgeable, //passionate, //care/concern
What //happens //during //the //engage //step? //- //verified //answer(s)-
✔✔serve /
/drinks, /
/use /
/drink /
/name /
/and /
/offer /
/straws, /
/offer /
/menu /
/assistance, /
/suggestively /
/sell/upsell, /
/take /
/order /
/with /
/pivot //points, //repeat //order, //describe //steak //temps, //refill //bread //(if //needed), //ring //in //order
How //long //do //you //have //to //ring //in //drinks? //- //verified //answer(s)-✔✔2-3 //min
What /
/to //do //if //your //table //gives //you //an //appetizer //order //and //entrée //order //at //the //same //time? //-
//verified //answer(s)-
✔✔Wait //5 //minutes //to //ring //in //food //or //wait //till //appetizer //is //delivered //to //table
