WGU C483 Principles of Management Exam 126 Questions with
Verified Answers
Delivery of products and services - CORRECT ANSWER A value chain is the
sequence of activities that begins with raw materials. What result does a value
chain end with?
profit margins are increased - CORRECT ANSWER what happens when an effective
value chain is created
analysis of exteral opportunities and threats - CORRECT ANSWER industry and
market, competitor analysis, and social analysis are examples of which step in
strategic planning process
strengths - CORRECT ANSWER skilled management, positive cash flow, and well
known brands are examples of which component of the SWOT analysis
core competencies - CORRECT ANSWER what denotes skill or expertise in an
activity that constitutes the roots of competitiveness in an organization
suppliers can reduce manufacturing time and increase product quality - CORRECT
ANSWER according to michael porters competitive environment model, how can
suppliers influence strategic planning
,Differentiation - CORRECT ANSWER a company offers unique products in its
industry to create a competitive advantage. which type of strategy is the company
using
vertical integration - CORRECT ANSWER happy inc., is a leading provider of family
entertainment and BCD is a broadcasting company with news, cable and
entertainment networks. happy inc., recently acquired BCD in hopes of boosting
its primary business of family entertainment. which type of corporate strategy is
represented by happy inc.'s purchase of their distribution network
strategic vision - CORRECT ANSWER a local business has provided services to its
customers for 40 years. the business's mission is "to give our customers the best
service in town" the owner of the business has had a long-standing dream to
franchise the business and become the best provider of its services in the united
states. what describes the owners dream?
Developing a strategic mission - CORRECT ANSWER what is the first step of
organizational strategic planning?
six sigma - CORRECT ANSWER the introduction of statistical tools to analyze the
causes of product defects is associated with which quality improvement
approach?
to revolutionize key organizational systems and processes - CORRECT ANSWER
what is the principal idea of reengineering
, 3.4 defects per million - CORRECT ANSWER how many defects per million are
there at six sigma, assuming a product or process is defect free 99.9999966% of
the time?
To take action to accomplish the transformation - CORRECT ANSWER What is the
last step to Deming's 14 points of quality management?
Quality Assurance - CORRECT ANSWER Process checklists and project audits are
components of which management process?
To measure effectiveness of an organization's quality management - CORRECT
ANSWER What is the main objective of an internal quality audit?
six sigma - CORRECT ANSWER a company is trying to systematically improve
processes by eliminating noncomformity of their products to product
specifications. the company believes their continuous effort to reduce variation in
their process outputs is key to their business success
Customer relationship management - CORRECT ANSWER Which concept entails all
aspects of interaction a company has with its customers in both sales and service-
related environments?
sustained competitive advantage - CORRECT ANSWER dr. ohmae indicates that
customer, corporation, and competitors should be integrated in a strategic
triangle. what does dr ohmae indicate that an organization can obtain by doing
this?
Verified Answers
Delivery of products and services - CORRECT ANSWER A value chain is the
sequence of activities that begins with raw materials. What result does a value
chain end with?
profit margins are increased - CORRECT ANSWER what happens when an effective
value chain is created
analysis of exteral opportunities and threats - CORRECT ANSWER industry and
market, competitor analysis, and social analysis are examples of which step in
strategic planning process
strengths - CORRECT ANSWER skilled management, positive cash flow, and well
known brands are examples of which component of the SWOT analysis
core competencies - CORRECT ANSWER what denotes skill or expertise in an
activity that constitutes the roots of competitiveness in an organization
suppliers can reduce manufacturing time and increase product quality - CORRECT
ANSWER according to michael porters competitive environment model, how can
suppliers influence strategic planning
,Differentiation - CORRECT ANSWER a company offers unique products in its
industry to create a competitive advantage. which type of strategy is the company
using
vertical integration - CORRECT ANSWER happy inc., is a leading provider of family
entertainment and BCD is a broadcasting company with news, cable and
entertainment networks. happy inc., recently acquired BCD in hopes of boosting
its primary business of family entertainment. which type of corporate strategy is
represented by happy inc.'s purchase of their distribution network
strategic vision - CORRECT ANSWER a local business has provided services to its
customers for 40 years. the business's mission is "to give our customers the best
service in town" the owner of the business has had a long-standing dream to
franchise the business and become the best provider of its services in the united
states. what describes the owners dream?
Developing a strategic mission - CORRECT ANSWER what is the first step of
organizational strategic planning?
six sigma - CORRECT ANSWER the introduction of statistical tools to analyze the
causes of product defects is associated with which quality improvement
approach?
to revolutionize key organizational systems and processes - CORRECT ANSWER
what is the principal idea of reengineering
, 3.4 defects per million - CORRECT ANSWER how many defects per million are
there at six sigma, assuming a product or process is defect free 99.9999966% of
the time?
To take action to accomplish the transformation - CORRECT ANSWER What is the
last step to Deming's 14 points of quality management?
Quality Assurance - CORRECT ANSWER Process checklists and project audits are
components of which management process?
To measure effectiveness of an organization's quality management - CORRECT
ANSWER What is the main objective of an internal quality audit?
six sigma - CORRECT ANSWER a company is trying to systematically improve
processes by eliminating noncomformity of their products to product
specifications. the company believes their continuous effort to reduce variation in
their process outputs is key to their business success
Customer relationship management - CORRECT ANSWER Which concept entails all
aspects of interaction a company has with its customers in both sales and service-
related environments?
sustained competitive advantage - CORRECT ANSWER dr. ohmae indicates that
customer, corporation, and competitors should be integrated in a strategic
triangle. what does dr ohmae indicate that an organization can obtain by doing
this?
