S15 - SOPHOS CENTRAL ENDPOINT PROTECTION
V5.0 – TECHNICIAN
TRUE or FALSE: All tabs are displayed for any SDU or CTR file loaded into the SURF
tool. - Answer -False
In which troubleshooting phase should you confirm the steps required to reproduce the
error or symptom? - Answer -Define the issue
In which troubleshooting phase should you follow the steps to reproduce the issue to
confirm it is now resolved? - Answer -Verification testing
In which troubleshooting phase should you check the configuration of the affected
function and the log files for additional information? - Answer -Root cause analysis
TRUE or FALSE. Any Active Directory issues will return an error in the synchronization
tool when you initiate a manual synchronization. - Answer -FALSE
What PowerShell command can be used to test the connection to the domain controller
from a device with the AD Sync Utility installed? (enter the name of the command only
with no additional parameters) - Answer -Test-NetConnection
When configuring the Windows AD Sync Utility, which LDAP operator would you use if
you want two LDAP filters to be true? - Answer -&
Sophos uses certificate pinning. What do you need to do because of this? - Answer -
Exclude Sophos domains from TLS decryption
A component failed to install. When you check the log file, what words do you search for
in the log? - Answer -error and fail
You are investigating a failed update and suspect there is an issue with name
resolution, which log file would you check to confirm that the endpoint is able to reach
the update cache? - Answer -SophosUpdate.log
TRUE or FALSE: Sophos recommends disabling HTTPS inspection for Sophos
updating traffic. - Answer -True
TRUE or FALSE: You can pass a list of Update Caches to the Windows installer using
an install script option. - Answer -False
Why would the 'LAST CACHE UPDATE' show a date in the future? - Answer -the date
and time is incorrect on the Update Cache server
V5.0 – TECHNICIAN
TRUE or FALSE: All tabs are displayed for any SDU or CTR file loaded into the SURF
tool. - Answer -False
In which troubleshooting phase should you confirm the steps required to reproduce the
error or symptom? - Answer -Define the issue
In which troubleshooting phase should you follow the steps to reproduce the issue to
confirm it is now resolved? - Answer -Verification testing
In which troubleshooting phase should you check the configuration of the affected
function and the log files for additional information? - Answer -Root cause analysis
TRUE or FALSE. Any Active Directory issues will return an error in the synchronization
tool when you initiate a manual synchronization. - Answer -FALSE
What PowerShell command can be used to test the connection to the domain controller
from a device with the AD Sync Utility installed? (enter the name of the command only
with no additional parameters) - Answer -Test-NetConnection
When configuring the Windows AD Sync Utility, which LDAP operator would you use if
you want two LDAP filters to be true? - Answer -&
Sophos uses certificate pinning. What do you need to do because of this? - Answer -
Exclude Sophos domains from TLS decryption
A component failed to install. When you check the log file, what words do you search for
in the log? - Answer -error and fail
You are investigating a failed update and suspect there is an issue with name
resolution, which log file would you check to confirm that the endpoint is able to reach
the update cache? - Answer -SophosUpdate.log
TRUE or FALSE: Sophos recommends disabling HTTPS inspection for Sophos
updating traffic. - Answer -True
TRUE or FALSE: You can pass a list of Update Caches to the Windows installer using
an install script option. - Answer -False
Why would the 'LAST CACHE UPDATE' show a date in the future? - Answer -the date
and time is incorrect on the Update Cache server
