PSC 206 - ch 10 || 100% Detailed Answers.
True or False
Because the hard data the bureaucrats collect is objective, the reproduction of correct information
is not a problem. correct answers false
True or False
In the second stage of the Iowa CIPA Project, city departments developed the necessary
instruments to collect performance data. correct answers True
True or False
In the Iowa CIPA Project, the city of Des Moines did NOT ask members of neighborhood
councils to participate. correct answers False
The Straphangers Campaign:
A. Is an attempt to influence federal funding of performance-based programs
B. Is an attempt to influence the accountability, accessibility, and performance of local
government on behalf of its citizens
C. Is done through the New Jersey Public Interest Research Group (NJPIRG) through funding
from the Sloan Foundation
D. Was one small step for a man but one giant leap for mankind correct answers Is an attempt to
influence the accountability, accessibility, and performance of local government on behalf of its
citizens
True or False
Input and output indicators are just two types of performance measurement indicators. correct
answers True
True or False
, TQM assumes that the "customer is paramount and the supreme priority of any organization."
correct answers True
In many cases, Total Quality Management assumes that
A. Any public organization is composed only of poor performers
B. It is the worker, not the manager, who is the problem
C. It is the management, not the worker, that is the problem
D. One can predict whether or not a poor performer today will be a good performer tomorrow
correct answers It is the management, not the worker, that is the problem
The Straphangers Campaign measures
A. Subway car breakdown rates in various locations due to deficiencies in federal funding
B. The performance of New Jersey's subway and bus lines
C. The performance of New York City's subway and bus lines
D. Federal funding of performance-based programs correct answers The performance of New
York City's subway and bus lines
True or False
The last stage of designing a performance measurement system is reporting the results. correct
answers False
True or False
With Vertical Teamwork, upper management gives lower level employees authority to make
decisions that would meet customers' demands. correct answers true
Continuous improvement correct answers includes: "(1) enhanced value to the customer through
new and improved products and services, (2) reduced errors, defects, and waste, (3) improved
responsiveness and cycle-time performance, and (4) improved productivity and effectiveness in
the use of all resources."
True or False
Because the hard data the bureaucrats collect is objective, the reproduction of correct information
is not a problem. correct answers false
True or False
In the second stage of the Iowa CIPA Project, city departments developed the necessary
instruments to collect performance data. correct answers True
True or False
In the Iowa CIPA Project, the city of Des Moines did NOT ask members of neighborhood
councils to participate. correct answers False
The Straphangers Campaign:
A. Is an attempt to influence federal funding of performance-based programs
B. Is an attempt to influence the accountability, accessibility, and performance of local
government on behalf of its citizens
C. Is done through the New Jersey Public Interest Research Group (NJPIRG) through funding
from the Sloan Foundation
D. Was one small step for a man but one giant leap for mankind correct answers Is an attempt to
influence the accountability, accessibility, and performance of local government on behalf of its
citizens
True or False
Input and output indicators are just two types of performance measurement indicators. correct
answers True
True or False
, TQM assumes that the "customer is paramount and the supreme priority of any organization."
correct answers True
In many cases, Total Quality Management assumes that
A. Any public organization is composed only of poor performers
B. It is the worker, not the manager, who is the problem
C. It is the management, not the worker, that is the problem
D. One can predict whether or not a poor performer today will be a good performer tomorrow
correct answers It is the management, not the worker, that is the problem
The Straphangers Campaign measures
A. Subway car breakdown rates in various locations due to deficiencies in federal funding
B. The performance of New Jersey's subway and bus lines
C. The performance of New York City's subway and bus lines
D. Federal funding of performance-based programs correct answers The performance of New
York City's subway and bus lines
True or False
The last stage of designing a performance measurement system is reporting the results. correct
answers False
True or False
With Vertical Teamwork, upper management gives lower level employees authority to make
decisions that would meet customers' demands. correct answers true
Continuous improvement correct answers includes: "(1) enhanced value to the customer through
new and improved products and services, (2) reduced errors, defects, and waste, (3) improved
responsiveness and cycle-time performance, and (4) improved productivity and effectiveness in
the use of all resources."
